BC & TM Leggatt Review

BC & TM Leggatt is an air conditioning installation company, who specialises in a range of heating and cooling solutions for residential and commercial customers. BC & TM Leggatt is a reputable company, who has been in the Toowoomba air conditioning industry for over 35 years. The Compare Air Conditioning review team investigated the company on a range of factors considered fundamental to a successful air conditioning installation company and compared them with other Toowoomba-based air conditioning installation companies. The review found BC & TM Leggatt performed well in a number of review categories and were rated as being just outside the top 5 air conditioning installation companies in Toowoomba.

The BC & TM Leggatt team have been designing, installing, maintaining and repairing high-quality air conditioning systems throughout Toowoomba since 1984. BC & TM Leggatt also offers refrigeration services and services to all Toowoomba suburbs and surrounding areas in the Darling Downs. The company also offers other great features such as standard and reasonable pricing, further flexibility on pricing, good customer service standard and great options for customers with different budgets. They also are available any time or day for emergency breakdown repairs.

Although BC & TM Leggatt only offer a limited range of heating and cooling systems, such as split and ducted system, however these systems are perfect for the Toowoomba climate. The BC & TM Leggatt company do not offer services outside of business hours nor financing payment plans to their customers. Our review team also found it difficult to make contact with the company at times, however this may be due to peak business periods or the size of the company.

Based on the findings from the comprehensive review conducted by the review team, BC & TM Leggatt were placed just outside the top 5 best performing companies in the Toowoomba area.

BC & TM Leggatt is proud to be a Mitsubishi Heavy Industries Platinum Dealer and also supply other quality air conditioners, including Haier and Panasonic.


Our BC & TM Leggatt review found the company offers standard and reasonable pricing on their air conditioning products and installation services. Even with their already affordable pricing, BC & TM Leggatt offers further price flexibility with special manufacturers’ deals and promotions, volume discounts and price matching. Customers are encourage to ask one of the friendly and helpful BC & TM Leggatt team members for further information about any current manufacturers’ promotions at the time of quoting, with a current promotion seen in the image below.

The company also is open to giving volume discounts to customers who purchase multiple air conditioning systems at the same time. BC & TM Leggatt also offer price matching of competitors quotes. Price matching is generally for quotes that detail the same brand and model of air conditioning product, as well as the same installation requirements and considerations.

BC & TM Legget Review Gift Card
( Source: http://ultracoolair.com.au/about-us/)

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. BC & TM Leggatt received a great rating of 4 out 5 overall for their cost effectiveness, which is close and comparable to the top 5 Toowoomba-based air conditioning installation companies.

BC & TM Leggatt Review Cost Effective graph

Quotation system

At BC & TM Leggatt, customers can request a quote over the phone or by email, using one of the online contact forms on their webpage. The team are friendly and helpful in both methods of contact, however the phone was found to be the fastest way to receive a basic quote from the company. Email response times were found to be slow in comparison to other Toowoomba-based air conditioning installation companies, with most responses to initial customer communication, only received after 4 days. However, responses to quote request were received very fast, generally within a few hours.

Again it is important to note, that quotes that are received from the BC & TM Leggatt team are subject to change based on a free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies. BC & TM Leggatt offer obligation-free onsite quotes, where a friendly team member will take the time to analyse a customers’ home or business premises, taking into account things like the roofing material, window size, building aspect, and numerous other factors.

One of the BC & TM Leggatt company’s online contact forms is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive an email response through this method.

BC & TM Leggatt Review Online Form
( Source: https://www.bctmleggatt.com.au/contact-air-conditioning-toowoomba)

The company also has another contact form, which is smaller in detail and appears on every page of the company’s website. Quick and easy to fill out with a customers contact details, this is a simple way to receive an email back from the company.

BC & TM Leggatt Review Online Form 2
( Source: https://www.bctmleggatt.com.au/air-conditioning-service-repairs-toowoomba)

As with most air conditioning installation companies, it is recommended to follow up any email or online form query or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.


BC & TM Leggatt does not have a formal payment plan option for their customers. other payment arrangements are only at the discretion and consideration of the BC & TM Leggatt management and payment is generally required on the day that the work is completed.

Customer Service

Our BC & TM Leggatt review rated this Toowoomba-based air conditioning installation company with solid and good level of customer service. The review team found it difficult at times to contact the company by phone and email, however when contact was made the customer service was at a great level. The BC & TM Leggatt team were found to be professional and willing to provide genuine and informative responses, even on an initial phone enquiry.

The BC & TM Leggatt review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our BC & TM Leggatt review team investigated the customer service performances of the Toowoomba -based air conditioning installation companies, looking at the customer service standards provided by the company via email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies are displayed in the graph below.

The BC & TM Leggatt review team rated this Toowoomba-based company with solid scores in both modes of contact; scoring BC & TM Leggatt, a great 8 out of 10 for their customer service by phone, and 6 out of 10 for their email customer service standards.

BC & TM Leggatt Review Customer Service graph

All of the top 5 air conditioning installation companies in Toowoomba performed well in both customer service categories. BC & TM Leggatt was rated slightly lower than all of the top 5 Toowoomba-based companies for their customer service in both categories.

In the BC & TM Leggatt review, phone calls were generally answered by very knowledgeable and experienced staff members, who were willing to help with customer inquiries. Email responses were concise and to the point, however contained all necessary information and answered customer queries.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our BC & TM Leggatt Review found that the Toowoomba-based company provided email contact at a slow speed in initial email response category. The initial response times to a customer’s email request was generally only received after 4 days. However, response rates in providing customers with a quote, was found to be on average much faster, generally within 6 hours.

BC & TM Leggatt Review Response Times graph

As seen in the graph, BC & TM Leggatt email response speed was slightly slower than some of the other top 5 air conditioning installation companies in the Toowoomba area. The review team felt that the company’s ratings in phone and email categories of customer service may be reflective of BC & TM Leggatt’s company size or that the review was conducted during the period peak time for air conditioning services.

Our BC & TM Leggatt review gave the Toowoomba-based company an overall customer service rating of 3.5 out of 5, a solid score, which is slightly lower than the top 5 companies.

BC & TM Leggatt services throughout Toowoomba and surrounding regions and the company generally only offers their services generally during business hours.

The review team was unable to find any online reviews for BC & TM Leggatt on their own webpage nor on any other online platform. This is highly unusual as most companies post customer feedback and testimonials on their website as a way to promote their business. Also, our review team highlighted that with a company like BC & TM Leggatt, who have over 35 years experience in the air conditioning industry, it would be expected that the company possess some online feedback or ratings.

Product Range

The BC & TM Leggatt team consider themselves experts in air conditioning and are committed to delivering the best brands at the most competitive prices available on the market. BC & TM Leggatt is proud to be a Mitsubishi Heavy Industries Platinum Dealer and also supply other quality air conditioners, including Haier and Panasonic. The image below is of a Mitsubishi Electric Industries split system, which states that the company was awarded as the best brand for performance, reliability and satisfaction.

BC & TM Leggatt Review Brand
( Source: https://www.bctmleggatt.com.au/)

Technical expertise and experience

BC & TM Leggatt is a well established air conditioning installation in the Toowoomba area, with over 35 years in operation. BC & TM Leggatt specialises in installing refrigeration and air conditioning systems for a range of clients in Toowoomba and across the Darling Downs region. The company prides itself on offering expert advice, with excellent products and quality installation, all at great prices.

BC & TM Leggatt Review Help Contacts
( Source: https://www.bctmleggatt.com.au/contact-air-conditioning-toowoomba)

Below is another image from the company’s website which shows a team member performing diagnostic testing of an air conditioner, which is part of their emergency repair service for breakdowns.

BC & TM Leggatt Review Installation
( Source: https://www.bctmleggatt.com.au/commercial-industrial-air-conditioning-installation-toowoomba)

The company also holds accredited licenses, such as the ARC tick of approval and are fully trade qualified. BC & TM Leggatt take their time to learn their trade, 5 years in fact and they really understand how to deliver the kind of knowledge and workmanship that customers need.

The image below shows logos from some of the businesses that the company has worked with in the past. This reflects their ability to work with commercial clients and their technical knowhow.

BC & TM Leggatt Review Businesses Worked With
( Source: https://www.bctmleggatt.com.au/commercial-industrial-air-conditioning-installation-toowoomba)

BC & TM Leggatt offer a 5 year installation warranty and a 5 year manufacturer’s warranty. Everything that BC & TM Leggatt installs is covered by a warranty and in the unlikely event that something should go wrong, they offer a 24/7 emergency breakdown service to their customers. The company is warranty and service agents for Mitsubishi Heavy Industries and Haier.

The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. BC & TM Leggatt‘s installation warranty coverage is comparable to all of the top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage.

BC & TM Leggatt Review warranty Graph

In summary, our BC & TM Leggatt review found BC & TM Leggatt to be a reputable and well established air conditioning installation company in the Toowoomba area. With over 35 years in the industry, this experienced air conditioning installation company has many great features and benefits to its customers. The company offers a wide service area for Toowoomba and surrounding customers, 24/7 breakdown and repair service, standard pricing with additional flexibility in the pricing and good customer service standards. However the company was found to hold slow email response times to customer inquiries by email and no financing options.

After conducting the comprehensive review of the BC & TM Leggatt company, our review team rated BC & TM Leggatt as being just outside of the top 5 Toowoomba-based air conditioning installation companies. BC & TM Leggatt was found to be a good option for customers who require the supply and install, repair or maintenance of heating and split or ducted air conditioning systems in the Toowoomba area.

BC & TM Leggatt Review city comparison graph

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.

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