Garden City Refrigeration and Air Conditioning Review

Price

Our Garden City Refrigeration and Air Conditioning review found the company offers slightly higher than standard market pricing on their air conditioning products and installation services. Even with their standard pricing, Garden City Refrigeration and Air Conditioning also offers further price flexibility with special manufacturers’ deals and promotions. Customers are encourage to ask one of the Garden City Refrigeration and Air Conditioning team members for further information about any current manufacturers’ promotions at the time of quoting.

The company do not offer further discounting through volume discounts to customers who purchase multiple air conditioning systems at the same time or offer price matching of competitors’ quotes.

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. Garden City Refrigeration and Air Conditioning received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to one of the top 5 Toowoomba-based air conditioning installation companies.

Quotation system

At Garden City Refrigeration and Air Conditioning, customers can request a quote either over the phone or by email, or by using the online form on their webpage. The Garden City Refrigeration and Air Conditioning team were found to slow in email responses and in providing answers to queries in both methods of contact, however the phone was found to be the fastest way to receive a basic quote from the company. Email response times were found to be slow in comparison to other Toowoomba-based air conditioning installation companies, with initial responses to emails received generally after 4 days.

Again it is important to note, that quotes that are received from the Garden City Refrigeration and Air Conditioning team are subject to change based on a free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies. Garden City Refrigeration and Air Conditioning offer obligation-free onsite quotes, where a friendly team member will visit a customer’s premises and conduct a comprehensive evaluation, before offering advice on the most suitable and affordable heating and cooling solution.
The Garden City Refrigeration and Air Conditioning online contact form is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive an email response through this method.

The Compare Air Conditioning review team recommend customers to follow up any email or online form query or request for a quote, with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Garden City Refrigeration and Air Conditioning does not have a formal payment plan option for their customers, which is unlike some air conditioning companies who offer interest-free payment option through third party finance companies. Customers are generally required to pay on the day that the work is completed. Any other payment arrangements are only at the discretion and consideration of the Garden City Refrigeration and Air Conditioning management.

Customer Service

Our Garden City Refrigeration and Air Conditioning review rated this Toowoomba-based air conditioning installation company with an average level of customer service. The team is comprised of an administration team and air conditioning installers. Our review team found it was hard to receive informative responses to customer questions, by both phone and email.

The Garden City Refrigeration and Air Conditioning review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have an solid understanding of the air conditioning industry.

Our Garden City Refrigeration and Air Conditioning review team investigated the customer service standards of each Toowoomba-based air conditioning installation companies. They focused on the customer service that was provided by email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies are displayed in the graph below.

The Garden City Refrigeration and Air Conditioning review team rated this Toowoomba-based company with average scores in both modes of contact; scoring Garden City Refrigeration and Air Conditioning, 5 out of 10 for both their customer service by phone, and for their email customer service standards.

All of the top 5 air conditioning installation companies in Toowoomba performed well in both customer service categories, however Garden City Refrigeration and Air Conditioning was rated lower than all of the top 5 Toowoomba-based companies for their customer service in both categories.

In the Garden City Refrigeration and Air Conditioning review, phone calls were generally answered by staff members willing to help customers with their inquiries. Email responses were brief and the written quotes received via email, were also of a basic nature. The Garden City Refrigeration and Air Conditioning team prefer to conduct an onsite visit before providing a more detailed and exact quote, which is similar to most other companies in the Toowoomba area.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Garden City Refrigeration and Air Conditioning review found that the Toowoomba-based company provided email contact at a slow speed in the initial email response category, with responses generally given after 4 days. In the category, which assessed the response speeds in providing customers with an emailed written quote, the company was found to have a medium response time, which was on average, between 24 to 48 hours.

As seen in the graph, Garden City Refrigeration and Air Conditioning email response speeds are slightly slower than some of the top 5 air conditioning installation companies in the Toowoomba area.

Our Garden City Refrigeration and Air Conditioning review gave the Toowoomba-based company an overall customer service rating of 2.5 out of 5, a score, which is lower than all of the top 5 Toowoomba-based air conditioning companies.

Garden City Refrigeration and Air Conditioning services the city of Toowoomba only, with the company offers their quoting and installation services generally during business hours. However, the company has a 24/7 emergency breakdown service for their customers, which is highly beneficial. Our review team could not find any online written reviews from customers for this company, which is unusual as most Toowoomba-based air conditioning installation companies do have either proudly displayed on their website or on other platforms.

Product Range

The Garden City Refrigeration and Air Conditioning prefer and recommend the Panasonic air conditioning products. The company doesn’t advertise the brands they use on their website which is unusual as generally as most air conditioning installation companies do.
The company however does provide a gallery of photos of examples of the air conditioning products they supply and install in the three images below from their website.

Technical expertise and experience

Garden City Refrigeration and Air Conditioning has over 15 years experience in the Toowoomba market. The company is well established, and prides themselves on delivering services on time and on budget. Garden City Refrigeration and Air Conditioning specialises in installing refrigeration and air conditioning systems for a range of clients in the Toowoomba region.

The company is proud to state that the company is fully licensed and accredited, including possessing the ARC tick. The company believes their updated tools and equipment is a reflection of their ability to deliver efficient and quality workmanship, as they use the latest technology to deliver the fastest and best results to their customers. They describe their team as not only skilled and knowledgeable, but as very accommodating to customer needs as they provide services to customers when they need it most, shown by their 24/7 breakdown service.

Our Garden City Refrigeration and Air Conditioning review team found the company’s website to be hard to navigate and lacked a lot of essential information. The review team felt that the website lacked information regarding the company itself and the services they offer, which may be helpful to potential customers.

Garden City Refrigeration and Air Conditioning offers a 5 year installation warranty and a 5 year manufacturer’s warranty. The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. Garden City Refrigeration and Air Conditioning‘s installation warranty coverage is comparable to all of the other top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage.

In summary, our Garden City Refrigeration and Air Conditioning review found Garden City Refrigeration and Air Conditioning to be just outside the top 5 air conditioning installation companies in the Toowoomba area. It is a well-established, reputable and experienced air conditioning installation company, with free onsite quoting and a 24/7 breakdown and repair service. They offer other great features for potential customers, like specials and promotions. However the company provides medium to slow email response times to customer inquiries by email, no finance payment options, slightly higher than average pricing range and a hard to navigate website.

After conducting the comprehensive review of the Garden City Refrigeration and Air Conditioning company, our review team rated Garden City Refrigeration and Air Conditioning as being just outside the top 5 Toowoomba-based air conditioning installation companies. Garden City Refrigeration and Air Conditioning was found to be a good option for customers in the Toowoomba and surrounding area, who require the supply and install, repair or maintenance of heating and split or ducted air conditioning systems.

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.