Southern Stars Review

Southern Stars is a 100% locally owned and operated company, who specialises in heating and cooling solutions for residential and commercial customers. Located in central Toowoomba, Southern Stars is a medium-sized, reputable company, who has been in the air conditioning industry for over 10 years. The review team assessed the company on a range of factors considered fundamental to a successful air conditioning installation company and compared them with other Toowoomba-based air conditioning installation companies. Our review found Southern Stars performed to a high standard in a number of the review categories and were rated as being one of the top 5 air conditioning installation companies in Launceston.

Southern Stars provides not only offers air conditioning services, but also the supply, install and maintenance of refrigeration, and electrical equipment. Southern Stars offers services to customers in all Toowoomba suburbs and surrounding areas. One of the company’s core strengths is their experienced and dedicated team, which consists of qualified technicians with high levels of workmanship standards. The company’s owner/director is a fully qualified refrigeration technician with extensive experience in the industry.

Other great features of the Southern Stars company is their 24/7 breakdown and repair service to their customers and a working showroom, where customers can come and experience working models of air conditioners that they supply and install. Southern Stars also were found to offer reasonable and affordable pricing and great customer service standards. The Southern Stars review team also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customer testimonials detailed consistently great experiences of personalised service and high standards of workmanship.

Although Southern Stars only offer a limited range of heating and cooling options, the split and ducted air conditioning systems they have on offer are perfect for the climate and environment in Toowoomba. The company was also found to have medium response times to email inquiries and requests for quotes and only offer quoting and installation services during business hours and not over the weekend.

One of the company’s core strengths is their experienced and dedicated team, which consists of qualified technicians with high levels of workmanship standards.


Our Southern Stars review found the company offers an amazing and affordable pricing range for both their air conditioning products and installation services. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Southern Stars offers further price flexibility to their customers, with special manufacturers’ deals and promotions and price matching. Customers are encourage to ask one of the friendly and helpful Southern Stars team members for further information about any current manufacturers’ promotions at the time of quoting.

Southern Stars also offer price matching of competitors’ quotes, however this discount is only considered on a case-to-case basis and is at the discretion of the company’s management. Price matching generally is only considered with quotes that detail the same brand and model of air conditioning product as well as similar installation requirements and considerations. Due to their already affordable pricing range and great “after service” care, the company believes their pricing is already a great offer to their customers, who are looking for high standards of workmanship and “after service” care.

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, which was similar to two of our other top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. Southern Stars received an outstanding rating of 4.5 out 5 overall for their cost effectiveness, which was higher than two of our other top 5 Toowoomba-based air conditioning installation companies.

Southern Stars Review Cost Effectiveness Graph

Quotation system

At Southern Stars, customers are offered obligatory-free quotes. A customer can receive a quote either by email or by using the online form on their webpage. The team are friendly and helpful in both methods of contact, however the company prefers to perform an onsite visit to determine the exact air conditioning needs and space requirements, before giving a more exact quote.

Email response times for requests for written quotes were found to be slow in comparison to other Toowoomba-based air conditioning installation companies, with most responses from Southern Stars received after 2-4 days.

Again it is important to note, that written quotes that are received from the Southern Stars team are subject to change based on a free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies.
Due to the fact that Southern Stars is an air conditioning specialist company, they are able to provide free quotes on new installations. The company does not recommend sourcing quotes from plumbers, electricians, builders and retailers outside of the industry, or who are not industry qualified, as this may lead to incorrect sizing and installation of air conditioner, voiding any manufacturer’s warranty that the air conditioner carries.
The Southern Stars online contact form is presented in the form below. Their online form is simple and straight-forward to complete and an easy way for customers to contact the company.

Southern Stars Review Online Form
( Source: https://www.southernstarsgroup.com.au/contact.html)

As with most air conditioning installation companies, it is recommended to follow up any email or online form query or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.


Southern Stars offers formal payment plan option for their customers, through third party lending company, Skye finance. Customers can click on the “Finance” link on the company’s website, which will redirect them to the Skye website, as seen in the image below. Customers are recommended to read all the terms and conditions carefully, before making a decision, in regards to the finance option and it suitability to their circumstances.

Southern Stars Review Financing
( Source: https://apply.flexicards.com.au/PromotionSelector?seller=D9646&ifol=False&sid=5c4d7321-68a0-45c8-871b-3809d76715b6)

The company also offers from time to time, other financing options through air conditioning manufacturers’ promotions. It is best to check with the friendly Southern Stars team at the time of quoting for any current offers.

Customer Service

Our Southern Stars review rated this Toowoomba-based air conditioning installation company with a high standard of customer service. Our Southern Stars review teams found all staff members that they came in contact with, to be friendly, down to earth and very easy to communicate with. The company prides themselves on providing fully qualified, refrigeration technicians and only using their own employees and not subcontractors.. The Southern Stars team were found to be professional and provided informative responses to questions, even on an initial phone enquiry.

The Southern Stars review team found the company prefers not to give basic quotes over the phone, however are happy to answer questions and queries by phone. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Southern Stars review team assessed the customer service performances of the Toowoomba -based air conditioning installation companies, assessing the customer service standards that are provided by email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies, including Southern Stars, are displayed in the graph below.

Our Southern Stars review rated this Toowoomba-based company with solid scores in both modes of contact; scoring Southern Stars, 9 out of 10 for their customer service by phone, and 9 out of 10 for their responses to customer email inquiries.

Southern Stars Review Customer Service graph

All of the top 5 air conditioning installation companies in Toowoomba performed outstandingly well in the phone customer service category, with all the top 5 companies as well as Southern Stars receiving 9 out of 10. The Southern Stars email customer service rating was also outstanding, and with the company performing similarly to two of the other of the top 5 air conditioning installation companies and higher than two of the others.

Our Southern Stars review team found that phone calls were generally answered by knowledgeable and experienced staff members, who were willing to help customers with their inquiries. Our Southern Stars review team found that the Southern Stars team have a friendly, down to earth customer service style, whilst providing the customer with helpful and knowledgeable answers to their inquiries.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

Our Southern Stars Review found that the Toowoomba-based company was one of the fastest companies in the email response times to initial email response times. The initial response times to a customer’s email inquiry was generally responded to within 6 hours and is similar to three of the other top 5 air conditioning installation companies in the Toowoomba area. Their response rates in providing written quotes via email were slower, with responses generally being received within 2 to 4 days. This rating was slower than three of the other top 5 air conditioning installation companies and higher than one of the other top 5 companies.

Southern Stars Review Response Times graph

Our Southern Stars review gave this Toowoomba-based company an overall customer service rating of 4.5 out of 5, which is an outstanding score and comparable to two of the other top 5 Toowoomba-based air conditioning companies and higher than two other companies.

Southern Stars services the city of Toowoomba and can provide services to customers to surrounding areas. The company offers their installation and quoting services generally during business hours, however they do offer a 24/7 breakdown service to their customers.

Online reviews for Southern Stars show customers with Southern Stars rate their experience and customer service satisfaction highly, with reviews on Google, Facebook and TrueLocal. The average satisfaction rating across these sites is an impressive 5 out of 5 stars, which is an outstanding score in comparison to other Toowoomba-based air conditioning installation companies.

The customer testimonial presented below is from the company’s Google review page, with the customer commenting on his positive experience with the company, specifically naming two team members. The customer makes mention of an amazing level of customer service he received and how happy he is with his air conditioning system

Southern Stars Review Customer Testimonial 1
( Source: https://www.google.com/search?sxsrf=ACYBGNQGDNXnM84C5KyQj30JPQ94OpUdOQ%3A1575982408359&ei=SJXvXZO7FYH59QOawYvoCw&q=hydronic+heating+norther+air+tech&oq=hydronic+heating+norther+air+tech&gs_l=psy-ab.3..33i10i160l2.12229.16623..16923…0.2..0.312.4307.2-13j3….2..0….1..gws-wiz…….0i71j0i67j0j0i20i263j0i22i30j38j0i13i30j0i8i13i30j33i22i29i30j33i10i21.uaEBMuscEM8&ved=0ahUKEwiT__z8j6vmAhWBfH0KHZrgAr0Q4dUDCAs&uact=5#lrd=0xaa70a6d02452d38d:0xa01b1a9be703db8b,1,,,)

Product Range

Our Southern Stars review found that the company specialises and recommend Fujitsu and Daikin split and ducted systems as seen in the images below from their website. The company stands behind the manufacturers’ brands and their products, which they supply, install and warrant. The Southern Stars company policy is to provide a air conditioning product to customers that is the best product on the market and one that they can give after sales service as a warranty agent. Southern Stars are committed to providing brands of air conditioners that not only have a reputable name in Australia, but are also highly energy efficient and easy to use.

Southern Stars Review Brands
( Source: https://www.southernstarsgroup.com.au/daikin/residential/split-systems.html)

Southern Stars is one of Queensland’s largest regional Fujitsu dealers and service agents, giving their customers peace of mind and assurance, when purchasing an air conditioning system from Southern Stars. Southern Stars believe Fujitsu is Australia’s best selling high wall split system, which comes with a 5 year manufacturer’s warranty on parts and labour.

Southern Stars Review Brands
( Source: https://www.southernstarsgroup.com.au/airconditioning/fujitsu-airconditioning-toowoomba.html)

Technical expertise and experience

Southern Stars is an air conditioning installation company that is well established, with over 10 years experience in the Toowoomba market. The Southern Stars team consists of fully qualified refrigeration technicians, who can supply, install and maintain their air conditioning products through the warranty period and beyond, giving peace of mind to customers. The team also has extensive experience, registered and licensed, along with a strong reputation for attention to detail and well thought out designs to meet customer needs.
Southern Stars is registered with the Australian Refrigeration Council and the QBSA (Queensland Building Services Authority). All of their air conditioning technicians at Southern Stars are fully qualified refrigeration mechanics with the ARC Tick and restricted electrical licences. The company also guarantees its customers that all jobs for air conditioning breakdowns, preventative maintenances and installations will always have a fully qualified mechanic on site and not apprentices left to complete jobs.
Southern Stars is a multi-award winning company dedicated to designing and installing state of the art comfort solutions for home and business owners across South East Queensland.
The company proudly advertises their extensive awards on their website, as seen in the image below. Their awards show their experience in experience in design and install into new homes.

Southern Stars Review Awards
( Source: https://www.southernstarsgroup.com.au/company/awards.html)

The Southern Stars air conditioning company offers professional advice on sales, service or installation by fully qualified refrigeration technicians. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices. Our Southern Stars review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.
Southern Stars provides warranty all products they supply and install, giving customers the confidence when deciding on the right air conditioning system for their needs. Other big retailers can offer great deals on air conditioning products, but usually leave it up to the customer to find their own installer, who most likely isn’t the warranty agent for the product purchased.
Another great quality of Southern Stars is that the company does not use sub contractors to carry out or complete air conditioning installations, breakdowns or preventative maintenance work. All Southern Stars installations are carried out by experienced and qualified tradesmen that are employed by Southern Stars and all electrical installations are carried out by a licensed Electrician and adhere to Australian Standards.
They also give their customers confidence in their workmanship as they offer a 5year installation warranty on all installations. Southern Stars in addition, offer all of their customers a 24 hour, 7 days a week emergency breakdown service and are warranty agents for the brands that they supply and install.

The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. Southern Stars’ installation warranty coverage is comparable to all of the other top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage.

Southern Stars Review warranty Graph

In summary, the Southern Stars review found Southern Stars to be one of the top 5 air conditioning installation companies in the Toowoomba area. It is a well-established, reputable and experienced air conditioning installation company, offering a wide service area, high online review ratings, affordable pricing, working showroom and qualified and experienced technicians. They offer other great features for potential customers, like financing, specials and promotions and price matching of competitors’ quotes. However the company does hold slower than average email response times to requests for quotes, no weekend services for quoting and installations and a limited range of air conditioning options.

With all of the findings in mind, our Southern Stars review team believe the company is a great option for customers in the Toowoomba area and awarded the company as being one of the top 5 Toowoomba-based air conditioning installation companies. Southern Stars supplies, installs, maintains and repairs ducted and split air conditioning systems for customers in the Toowoomba area.

Southern Stars Review city comparison graph

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.

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