Ultra Cool Review

Ultra Cool is an air conditioning installation company, who specialises in a range of heating and cooling solutions for residential, industrial and commercial customers. Ultra Cool is a smaller-sized, reputable company, who has been in the air conditioning industry for over 7 years. The review team assessed the company on a range of factors considered fundamental to a successful air conditioning installation company and compared them with other Toowoomba-based air conditioning installation companies. Our review found Ultra Cool performed to a high standard in a number of review categories and were rated as being one of the top 5 air conditioning installation companies in Launceston.

Ultra Cool offers refrigeration services, as well as the supply and installation of split and ducted air conditioning systems. Ultra Cool offers services to all Toowoomba suburbs and surrounding areas in the Darling Downs. The company offers their customers not only the installation of air conditioners, but also repair and maintenance services. They also offer other great features such as an amazing 24/7 breakdown and repair service, quoting and installation services on weekends and affordable and reasonable pricing.

Ultra Cool pride themselves on providing their clients with an honest and reliable service, which they believe is the key to their business. Ultra Cool offer the most cost effective and energy efficient cooling and heating solutions to homes and offices across the Darling Downs area, strictly adhering to the highest industry standards, with a great reputation for first class customer service and care.

Although Ultra Cool only offer a limited range of heating and cooling systems, the split and ducted systems they have on offer are perfect for the climate and environment in Toowoomba. The Ultra Cool company only provide basic quotes to their customers via email and do not offer financing payment plans to their customers.

The Ultra Cool review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Testimonials detailed consistent great experiences of personalised service and great workmanship.

Ultra Cool specialises in installing refrigeration, air conditioning and ventilation systems for a range of clients in Toowoomba and across the Darling Downs region.


Our Ultra Cool review found the company offers affordable and reasonable pricing on their air conditioning products and installation services. Even with their already affordable pricing, Ultra Cool offers further price flexibility with special manufacturers’ deals and promotions, volume discounts and price matching. Customers are encourage to ask one of the friendly and helpful Ultra Cool team members for further information about any current manufacturers’ promotions at the time of quoting, with a current promotion seen in the image below.

The company will also give volume discounts to customers who purchase multiple air conditioning systems at the same time. Ultra Cool also offer price matching of competitors quotes, however this discount is considered on a case-to-case basis and is at the discretion of the company’s management. Price matching is generally for quotes that detail the same brand and model of air conditioning product, as well as the same installation requirements and considerations.

Ultra Cool Review Offers
( Source: http://ultracoolair.com.au/about-us/)

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. Ultra Cool received a great rating of 4.5 out 5 overall for their cost effectiveness, which is similar to three other top 5 Toowoomba-based air conditioning installation companies.

Ultra Cool Review Cost Effective graph

Quotation system

At Ultra Cool, A customer can receive a quote either over the phone or by email, using the online form on their webpage. The team are friendly and helpful in both methods of contact, however the phone was found to be the fastest way to receive a basic quote from the company. Email response times were found to be slow in comparison to other Toowoomba-based air conditioning installation companies, with most responses received after 5 days.

Again it is important to note, that quotes that are received from the Ultra Cool team are subject to change based on a free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies. Ultra Cool offer obligation-free onsite quotes, where a friendly team member will visit a customer’s premises and conduct a comprehensive evaluation, before offering expert advice on the most suitable and affordable heating and cooling solution.

The Ultra Cool online contact form is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive an email response through this method.

Ultra Cool Review Online Form
( Source: http://ultracoolair.com.au/contact-us/)

As with most air conditioning installation companies, it is recommended to follow up any email or online form query or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.


Ultra Cool does not have a formal payment plan option for their customers. The accepted quote is generally payable on the day that the work is completed. Any other payment arrangements are only at the discretion and consideration of the Ultra Cool management.

Customer Service

Our Ultra Cool review rated this Toowoomba-based air conditioning installation company with solid and good level of customer service. Their team is comprised of friendly, reliable, and fully qualified, refrigeration technicians. The Ultra Cool team were found to be professional and willing to provide genuine and informative responses, even on an initial phone enquiry.

The Ultra Cool review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Ultra Cool review team assessed the customer service performances of the Toowoomba -based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies are displayed in the graph below.

The Ultra Cool review rated this Toowoomba-based company with solid scores in both modes of contact; scoring Ultra Cool, an outstanding 9 out of 10 for both their customer service by phone, and for their email customer service standards.

Ultra Cool Review Customer Service graph

All of the top 5 air conditioning installation companies in Toowoomba performed well in both customer service categories. Ultra Cool was rated similarly to two other top 5 Toowoomba-based companies in their customer service in both categories.

In the Ultra Cool review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. Email responses were brief but contained all necessary information and answered customer queries. The written quotes received via email, were also of a basic nature and the Ultra Cool team prefer to conduct an onsite visit before providing a more detailed and exact quote.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Ultra Cool Review found that the Toowoomba-based company provided email contact at a medium speed in both response categories. The initial response times to a customer’s email request and response rate in providing customers with a quote, was found to be on average being between 24 to 48 hours.

Ultra Cool Review Response Times graph

As seen in the graph, Ultra Cool email response speed was slightly slower than some of the other top 5 air conditioning installation companies in the Toowoomba area. The review team felt that the company’s ratings in phone and email categories of customer service may be reflective of the fact that Ultra Cool is a smaller-size company, with a smaller team, who may perform multiple work roles.

Our Ultra Cool review gave the Toowoomba-based company an overall customer service rating of 4.5 out of 5, an outstanding score, which is comparable to two of the other top 5 Toowoomba-based air conditioning companies, and higher than two of the other top 5 companies.

Ultra Cool services the city of Toowoomba and Darling Downs area and the company offers their services generally during business hours as well as a highly beneficial full Saturday services throughout the day.

Online reviews for Ultra Cool show customers with Ultra Cool rate their experience and customer service satisfaction highly, with reviews on Hipages and Facebook. The average rating over both sites is a impressive 5 out of 5 stars, which is an outstanding score in comparison to our other top 5 Toowoomba-based air conditioning installation companies. Our review team did note that there was not a large volume of online reviews for this company on those sites.

The customer testimonial presented below is from the company’s web page, with the customer commenting on his positive experience with the company, specifically naming the owner of the company. The customer makes mention of the ease of dealing with the Ultra Cool team and his satisfaction with the air conditioning product he received.

Ultra Cool Review Customer Testimonial
( Source: http://ultracoolair.com.au/)

Product Range

The Ultra Cool team consider themselves to be experts in air conditioning and are committed to delivering the best brands at the most competitive prices available on the market. Our Ultra Cool review found that the company works with a number of highly respected and reputable manufacturers’, as seen in the image below from their website.

Ultra Cool Review Brands 1
Ultra Cool Review Brands 2
( Source: http://ultracoolair.com.au/)

Technical expertise and experience

Ultra Cool is one of the newest air conditioning installation companies to the Toowoomba market. The company however is well established, with over 7 years in operation. The Ultra Cool website highlights that the Director of Ultra Cool has a wealth of knowledge and experience that ensures customer requirements will be met within budget and to the highest standard. Our review team found this to be true on all occasions that the review team communicated with the Ultra Cool Director.
Ultra Cool specialises in installing refrigeration, air conditioning and ventilation systems for a range of clients in Toowoomba and across the Darling Downs region. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices. The company also holds accredited licenses, as in the image below from their website.

Ultra Cool Review Licence
( Source: http://ultracoolair.com.au/services/)

Ultra Cool offers a 5 year installation warranty and a 5 year manufacturer’s warranty. Everything that Ultra Cool installs is covered by a warranty and in the unlikely event that something should go wrong, their friendly team will return to attend to the problem immediately.

The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. Ultra Cool‘s installation warranty coverage is comparable to all of the other top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage.

Ultra Cool Review warranty Graph

In summary, our Ultra Cool review found Ultra Cool to be one of the top 5 air conditioning installation companies in the Toowoomba area. It is a well-established, reputable and experienced air conditioning installation company, with a wide service area, high online review ratings, 24/7 breakdown and repair service and weekend service. They offer other great features for potential customers, like specials and promotions and price matching of competitors’ quotes as well as already affordable and reasonable pricing range. However the smaller-sized company provides medium email response times to customer inquiries by email.

After conducting the comprehensive review of the Ultra Cool company, our review team rated Ultra Cool as being one of the top 5 Toowoomba-based air conditioning installation companies. Ultra Cool was found to be a great option for customers in the Toowoomba and surrounding area, who require the supply and install, repair or maintenance of heating and split or ducted air conditioning systems.

Ultra Cool Review city comparison graph

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.

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