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Zero Degrees

Zero Degrees is a locally owned and operated family business, which specialising in air conditioning and refrigeration in the Toowoomba area. Zero Degrees is a smaller-sized, reputable company, who has been in the air conditioning industry for almost 10 years. The review team assessed the company on a range of factors considered fundamental to a successful air conditioning installation company and compared them with other Toowoomba-based air conditioning installation companies. Our review found Zero Degrees performed to a high standard in a number of review categories and were rated as being one of the top 5 air conditioning installation companies in Toowoomba.

Zero Degrees offers refrigeration services as well as the supply and installation of split and ducted air conditioning systems. Zero Degrees offers services to all Toowoomba suburbs and services the entire Darling Downs & Southern Downs regions. The company offers their customers not only the installation of all of these heating and cooling solutions, but also repair and maintenance services as well.

Due to its many great features, Zero Degrees was awarded by the review team as one of the top 5 air conditioning installation companies in the Toowoomba area. The company offers affordable and reasonable pricing, fast quote response times and great customer service standards. The Zero Degrees review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Testimonials detailed consistent great experiences of personalised service and great workmanship.

Even though the Zero Degrees does not offer finance payment options, or weekend services and was found to only provide very basic quotes, the company is still considered by the Zero Degrees review team to be a great option for customers in the Toowoomba area who are looking for air conditioning installation.

Customers of Zero Degrees have the peace of mind knowing that Zero Degrees is a fully accredited business, recognised by the Australian Refrigeration Council Ltd (ARC), with the ARC Tick.

Price

Our Zero Degrees review found the company offers average or below average pricing for both their air conditioning products and installation services. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Zero Degrees provide their customers with competitive rates, upfront pricing and honest service. They are more than happy to quote on installations and service contracts. Most importantly, if a customer has received quotes from other suppliers, they will price match those quotes. The company also offers volume discounts, for situations where a customer has purchased multiple units at the one time.

Zero Degrees does however offer further price flexibility with special manufacturers’ deals and promotions and price matching. Customers are encourage to ask one of the friendly and helpful Zero Degrees team members for further information about any current manufacturers’ promotions at the time of quoting. Below is an image from the Zero Degrees website, which shows a current manufacturers’ promotion.

Zero Degrees Review Deals
( Source: https://zerodegrees.com.au/)

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, which was similar to one of our other top 5 Toowoomba-based air conditioning installation companies, as seen in the graph below. Zero Degrees received an amazing rating of 4.5 out 5 overall for their cost effectiveness, which was comparable to three of our other top 5 Toowoomba-based air conditioning installation companies.

Zero Degrees Review Cost Effective Graph

Quotation system

At Zero Degrees, customers are offered obligatory-free quotes. A customer can receive a quote either over the phone or by email, using the online form on their webpage. The team are friendly and helpful in both methods of contact, however the phone was found to be the fastest way to receive a basic quote from the company. Email response times were found to be very fast, with quotes received very promptly, in comparison to other Toowoomba-based air conditioning installation companies.

Again it is important to note, that quotes that are received from the Zero Degrees team are subject to change based on a free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies. Zero Degrees offer obligation-free onsite quotes, where a friendly team member will arrive at the premises and conduct a comprehensive evaluation, before offering expert advice on the most suitable and affordable heating and cooling solution. This is their preferred method of providing a quote to their customers with quotes given over the phone or by email to be very basic and only a “ball park” figure.
The Zero Degrees online contact form is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive an email response through this method.

Zero Degrees Review Online Form
( Source: https://zerodegrees.com.au/contact-us/)

Financing

Zero Degrees does not have a formal financing plan option for their customers. The accepted quote is generally payable on the day that the work is completed. Any other payment arrangements are only at the discretion and consideration of the Zero Degrees management.

Customer Service

Our Zero Degrees review rated this Toowoomba-based air conditioning installation company with solid and good level of customer service. Their team is comprised of friendly, reliable, and fully qualified technicians. The Zero Degrees team were found to be professional and willing to provide genuine and informative responses to questions, even on an initial phone enquiry.

The Zero Degrees review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

The company’s mantra is “Done right the first time”, with their whole team taking pride in the quality of their work and pay attention to detail. The company is so sure of their customer service and workmanship standards that all work comes with a Customer Satisfaction Guarantee.

Our Zero Degrees review team assessed the customer service performances of the Toowoomba -based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies, which include the Zero Degrees customer service rating, are displayed in the graph below.

Our Zero Degrees review rated this Toowoomba-based company with outstanding scores in both modes of contact; scoring Zero Degrees, 9 out of 10 for their customer service by phone, and 8 out of 10 for their responses to customer email inquiries.

Zero Degrees Review Customer Service graph

All of the top 5 air conditioning installation companies in Toowoomba performed well in both customer service categories. Zero Degrees was rated similarly to all of the other top 5 Toowoomba-based companies in their customer service by phone ratings. The company scored lower than three of the other top 5 companies in the category of email customer service.

In the Zero Degrees review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. Our Zero Degrees review team found that the Zero Degrees team have more of a direct style of customer service, however were found to provide the customer with helpful and knowledgeable answers to their inquiries.

The review team felt that the company’s ratings in phone and email categories were a great score for a smaller-sized company like Zero Degrees, as generally smaller companies, have a smaller team, with individual team members performing multiple work roles.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Zero Degrees Review found that the Toowoomba-based company was one of the fastest companies in both response categories from the top 5 companies from the Toowoomba area. The initial response times to a customer’s email request and response rate in providing customers with a quote, was found to be on average being within 6 hours.

Zero Degrees Review Response Times graph

As seen in the graph Zero Degrees email response times to initial inquiries were similar to three of the other top 5 air conditioning installation companies in the Toowoomba area. The response times for quotes was also very fast and was faster than all of the other top 5 air conditioning companies in the Toowoomba area.

Our Zero Degrees review gave the Toowoomba-based company an overall customer service rating of 4.25 out of 5, a good and solid score, which is slightly lower than three of the other top 5 Toowoomba-based air conditioning companies.

Zero Degrees services the city of Toowoomba and can provide services to customers to surrounding areas such as Clifton, Pittsworth, Gatton, Warwick and the Darling Downs community. Customers are from the domestic, commercial and industrial sectors including clubs, offices and schools. The company offers their services generally only during business hours.

Online reviews for Zero Degrees show customers with Zero Degrees rate their experience and customer service satisfaction highly, with reviews on Google, and Local Search. The average satisfaction rating across these sites is an impressive 4.9 out of 5 stars, which is an outstanding score in comparison to other Toowoomba-based air conditioning installation companies.

The three customer testimonials presented below are from the company’s website, with the customers commenting on their positive experience with the company, specifically highlighting the amazing level of customer service received and their recommendations of the company to others.

Zero Degrees Review Customer Testimonial 1
( Source: https://zerodegrees.com.au/)
Zero Degrees Review Customer Testimonial 2
( Source: https://zerodegrees.com.au//)
Zero Degrees Review Customer Testimonial 3
( Source: https://zerodegrees.com.au//)

Product Range

Our Zero Degrees review found that the company works with a number of highly respected and reputable manufacturers’, however they specialise and recommend Mitsubishi Electric, Fujitsu, Panasonic and Daikin, as seen in the image below from their website.
With hundreds of air conditioning brands to choose from, customers need to be aware that not all air conditioning brands are well supported in Australia. When it comes to choosing an air conditioner, Zero Degrees recommend that customers select brand-name equipment from a trusted company, like Zero Degrees.
Not only does Zero Degrees sell and install new air conditioning units in Toowoomba and the Darling Downs, they also repair and service existing air conditioning units both locally in Toowoomba and Darling Downs area.

Zero Degrees Review Brands 1
Zero Degrees Review Brands 2
( Source: https://zerodegrees.com.au/)

Technical expertise and experience

Zero Degrees is an air conditioning installation that is well established, with almost 10 years experience in the Toowoomba industry. Zero Degree’s expert team are highly experienced across all types of air conditioning and refrigeration systems, including wall units, ducted systems, reverse cycle systems and split systems. They cater for both the commercial and residential markets.

Customers can have the peace of mind knowing that Zero Degrees is a fully accredited business recognised by the Australian Refrigeration Council Ltd (ARC) with the ARC Tick. Their staff members are fully certified and licensed, performing lasting work that meets all Australian standards.

Zero Degrees Review Split System
( Source: https://zerodegrees.com.au/residential-air-conditioning-toowoomba/)

Zero Degrees offers professional advice on sales, service or installation by fully qualified technicians. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices.
The experienced team are fully trained with the right qualifications to give customers the best advice. Whether it be installation, modification, repair or maintenance customers should be comfortable as they are dealing with the best in the business. Zero Degrees can carry out maintenance scheduled services, which will improve the operating efficiency of air conditioning system and save customers money in the long run.
Customers at Zero Degrees can be assured that they are getting the best possible advice and service in regards to air conditioning. So sure of their abilities and strengths, the company proudly backs their workmanship with a satisfaction guarantee and price guarantee. Their fully qualified team has over 20 years experience, are experts in air conditioning and refrigeration in the Darling Downs, which includes the city of Toowoomba.

Zero Degrees Review About
( Source: https://zerodegrees.com.au/)

Our Zero Degrees review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.

Zero Degrees offers a 5 year installation warranty and a 5 year manufacturer’s warranty. Everything that Zero Degrees installs is covered by a warranty and in the unlikely event that something should go wrong, their friendly team will return to attend to the problem immediately.

The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. Zero Degree‘s installation warranty coverage is comparable to all of the other top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage.

Zero Degrees Review warranty Graph

In summary, our Zero Degrees review found Zero Degrees to be one of the top 5 air conditioning installation companies in the Toowoomba area. It is a well-established, reputable and experienced air conditioning installation company, with a wide service area, high online review ratings and qualified and experienced technicians. They offer other great features for potential customers, like specials and promotions and price matching of competitors’ quotes, affordable and reasonable price range and fast email response times.

After conducting a comprehensive review of the Zero Degrees company based on a number of review categories, our review team rated Zero Degrees as being one of the top 5 Toowoomba-based air conditioning installation companies. Zero Degrees was found to be a good option for Toowoomba customers, who require the supply and install of split or ducted air conditioning systems.

Zero Degrees Review city comparison graph

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.

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