Chillout Review

Air Conditioning installation Townsville company, Chillout are a locally owned and run business offering both commercial and residential solutions to their clients. Established in 1997, the company has over 20 years of industry experience and expertise. Chillout specialise in providing high quality air conditioning installations and services and have a strong focus on creating environmentally friendly solutions for their customers.

Throughout the process of our Chillout review, our team found the business were committed to reducing the impact of air conditioning systems on the environment and provide valuable advice regarding this process.

Price

Our Chillout review team found the price points that the Townsville based air conditioning installation company offered were generally quite reasonable. Through their fees are slightly more expensive than our other recommended top 5, they are still competitive amongst the overall market.

Though the Townsville based air conditioning installation company business do not offer any fixed deals or cash back options on their installations, their experienced team are open to negotiations and discussion during the quotations process regarding pricing options.

Our Chillout review team have created the below graph showing the general cost effectiveness of each of our top air conditioning installation Townsville companies. As shown below, Chillout have received a 3 out of 5 for their overall cost effectiveness when compared to our other top 5 recommended companies in the area. Though their rating is on the more expensive side of our top 5 companies, it is fairly standard among the overall Townsville market.

Chillout review price graph

Quotation system

The Townsville based air conditioning installation business, Chillout provide their customers with free on-site quotes that are easy to comprehend and understand. They have a preference for sending their quotes out digitally as they believe this method provides the clearest communication pathway between the business and consumer. Our Chillout review team found the quotes provided covered all the main points in a concise and clear manner.

Additionally, our Chillout review team noted that within the quote, the Townsville based air conditioning installation company were able to physically show where each external and internal unit would be placed in the property, provided the customer delivers a floorplan. This allows customers a visual as to how the system will fit within their property and how the general system will work.

In terms of quote response time, Chillout fell within the middle range when compared to our other top 5 air conditioning installation companies based in Townsville. Their staff generally responded to their quote enquires as quickly as possible and when compared to overall Townsville market were fairly quick.

Taken from Chillout’s website, the below form shows the business online request from whereupon potential clients can enquire about installations, repairs and quotes.

Our chill out review team found this online form
( Source: http://www.chillout.com.au/ )

Financing

Throughout the process of our Chillout review, our Compare Air Conditioning team found that the Townsville based air conditioning installation company did not offer any financing options to their clients for installation and repairs. Our team noted that the business requires full payment upon completion of work. The experienced quotation team at Chillout Air Conditioning are able to further explain and discuss the methods methods of payment and specific price points the business operates by.

Customer Service

Our Chillout review team found the levels of customer service offered by the Townsville based air conditioning installation company were quite good when compared to our other top 5 recommended businesses in the area. Throughout multiple interactions and test calls, our team noted that the employees at Chillout came across as both polite and helpful while discussing quote options. Their customer service team have a strong focus around resolving client enquiries in a timely and efficient manner, however this can sometimes come across as a little rushed.

The Townsville based air conditioning installation company have their email, phone number and an online enquiry form available on their website, making them vert accessible to customers. Furthermore, their website is full of useful information regarding systems and operations and provides a great form of reference to any potential or current clients.

Our Compare Air Conditioning team have created the graph below detailing the customer service satisfaction levels of each of our top 5 recommended Townsville based companies via their phone and email communication. As visible below Chillout were given a 6.5 out of 10 for their phone service communication and a 7 for their email communications. Though these scores place on the lower end of our top 5 companies, they are quite competitive when compared to the overall Townsville market.

Air conditioning installation Townsville customer service ratings

The below graph details the time in which it took each of our top 5 rated Townsville installation companies to both acknowledge initial quote requests and to actually send them out to the customer. As evident below, our Chillout review team found that the company generally acknowledge and send out initial quotes within a 48-84 hour timeframe. This response time falls within the median range when compared to our top 5 recommended companies and is fairly competitive when paralleled to the overall market.

Our chill out review ratings for response times

The table below, created by our Chillout review team, details the overall customer service and reponse times of our top 5 Townsville based air conditioning installation companies. As shown below, Chillout achieved a 3.4 out of 5 for their customer service satisfaction and had a medium general response time. When compared to our other top 5 companies in the area, Chillout place in the medium range for both aspects.

This Chillout review graph on overall customer service

Product range

During our Chillout review, our team found the Townsville based air conditioning installation company’s skilled technicians were able to work with and install and good range of system types and units. They work mainly with Mitsubishi Electric, Panasonic and Fujitsu as they believe them to be high quality premium brands. Their technicians are able to run through the details of each brand during the quotations decision process.

The below image, taken from Chillout’s website, shows the main brands the air conditioning installation Townsville business are able to repair and install.

Chillout review brands installed
( Source: http://www.chillout.com.au/ )

Technical expertise and experience

Throughout the course of our Chillout review, our team found that the Townville based company offered particularly high levels of workmanship with their installations and repairs. With over 20 years of industry experience and know-how, their team of technicians is very experienced and qualified. Chillouts employees are able to discuss the key benefits and running of various system types. They install and repair a range of units such as split systems, evaporative cooling, reverse systems, ducted heating and cooling and multi systems.

Additionally, our team noted that Chillout were committed to reducing the impact of their air conditioning systems on the environment and provide valuable advice regarding this during the installation and quotation process. Chillout encourage the use of energy efficient air conditioning as it cuts down overall usage cost of the system while lessening the effect upon the environment.

Our air conditioning installation townsville energy efficient image
( Source: http://www.chillout.com.au/ )

Our Chillout review team further noted that though the company do not offer a fixed warranty period on their installations, they do guarantee the quality of their workmanship. This guarantee means the Chillout will repair any installation faults regardless of time, however these faults are not common and usually become apparently early on.

Furthermore, Chillout have the ARC tick of approval and are able to install and work with apartments. They can also provide rural services to their clients; however, they would need to charge for travel expenses.

Our Compare Air Conditioning team found the Townsville based air conditioning installation company, Chillout provided their clients with great overall service when compared to our other top 5 companies in the area. Through thorough investigation our Chillout review team found the business offered good prices, excellent workmanship and friendly customer service, placing them securely within our top 5 companies. Reviewing all relevant categories, our team gave Chillout a 4 out of 5 stars.

Chillout review star ratings

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