DMC Air Conditioning Review

DMC Air Conditioning is a Townsville based air conditioning installation company that offer both commercial and domestic solutions to their clients. Established in 1981, DMC Air Conditioning is a locally owned and operated business. The company’s extremely competitive pricing structure, excellent customer service and quality workmanship have led our Compare Air Conditioning team to place them highly among our top recommended companies in the Townsville market.

Our DMC Air Conditioning review team found that the company have a strong focus towards finding the ideal air conditioning option based upon their customers specification.

Price

During our DMC Air Conditioning review our team found the business offered premium solutions for extremely competitive price points. The company is extremely cost effective and have a focus on securing the most cost-efficient deal for their clients.

Our review team found that though the company do not offer any specific price matching, they are open to negations with their prices during the quotes process. Their original quotes are very competitive, and they seek to give multiple options in order for clients to find a solution that works both cost wise and operation wise.

Furthermore, DMC Air Conditioning provide their clients with cash back and promotional deals offered through the manufactures they work with. They are able organise and work with the brands to secure installation deals. Various manufacturer deal options are included within initial quote DMC Air Conditioning send out.

Our DMC Air Conditioning review team have rated the general cost effectiveness of each of our top 5 air conditioning installation companies based in Townsville. The graph below shows that DMC Air Conditioning were given a 5 out 5 for the overall cost effectiveness, placing them equally in first spot. This rating gives a clear indication of the excellent and affordable price points offered at DMC Air Conditioning.

DMC Air Conditioning review price graph

Quotation system

The quotation system the Townsville based air conditioning installation company, DMC Air Conditioning follow includes offering their clients free on-site quotes using digital communication sources. They company’s quotes are detailed yet concise and cover all the essential information that needs to be covered. The way the quotes are formatted includes offering 3 or 4 different options with different price options. The quotes also include the current cash back options that each manufacturer is offering.

In terms of response time for receiving quotes, our DMC Air Conditioning review team noted that the company is on the slower side when compared to our other top 5 companies in the area.

The below image, taken from DMC Air Conditionings website, shows the online request form where potential clients can easily request a quote or repair.

Air conditioning installation Townsville companies online form
( Source: https://www.dmctownsville.com.au/ )

Financing

Through our teams DMC Air Conditioning review, we found that the air conditioning installation Townsville company did not offer financing options to their customers for installations and repairs. The business requires all customers to pay for the workmanship conducted in full upon completion of the job. The team at DMC Air Conditioning are more than happy to discuss further details and provide information about payment options during the quotation process.

Customer Service

The customer service team at the Townsville based air conditioning installation company, DMC Air Conditioning come across as very friendly and eager to help. They have a clear customer focus within their operations and this allows clients to feel comfortable and supported during the experience. Our DMC Air Conditioning review team found the staff to be knowledgeable and able to answer most enquires.

As our review of the DMC Air Conditioning website revealed, an online enquiry form is available to any potential clients and can be used to request a quote, as well as a service or repair. Our team did note that the Townsville based air conditioning installation company had a slower response rate when compared to our other top 5 rated companies, however their responses were usually well thought out and informative.

The graph below shows the general customer service satisfaction experienced through email and phone communications of our top 5 companies. Our DMC Air Conditioning review team found that the Townsville based air conditioning installation business scored an 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email satisfaction when compared to our other top 5 businesses in the market. These score place DMC Air Conditioning in a very strong position at second place within our top 5.

Our DMC Air Conditioning review customer service ratings

The graph below shows the time it took each of our top 5 Townsville based air conditioning installation companies to both acknowledge initial quote requests and to send them out. As demonstrated in the graph, DMC Air Conditioning generally take over 4 days to both acknowledge requests and send out initial quotes. Though this time is on the slower side of our top 5 recommended companies, it is quite commonplace among the overall market.

DMC Air Conditioning review team response times

The graph below shows the overall customer service levels and response times of our top 5 air conditioning installation companies in the Townsville area. As illustrated, DMC Air Conditioning were given a 3.9 out of 5 for overall customer service satisfaction and had a slower general response time when compared to our other top 5 air conditioning installation companies in the area.

Overall DMC Air Conditioning review customer service table ratings

Product range

Our DMC Air Conditioning review revealed that the air conditioning installation Townsville company are installation and service agents for Mitsubishi Heavy Industries, Gree and LG. This means that DMC Air Conditioning has strong relationships with these companies and is able to work with them in providing the best deals and promotions. Their skilled team of technicians are also able to work with and recommend Hitachi and Samsung products.

The image below, taken from DMC Air Conditioning’s website, shows the two brands the company are installation agents for.

DMC Air Conditioning review brands installed
( Source: https://www.dmctownsville.com.au/ )

Technical expertise and experience

Locally owned and operated, DMC Air Conditioning was established in 1987 and have a very experienced and knowledgeable staff base. As the longest running business of our top 5 Townsville based air conditioning installation companies, DMC Air Conditionings’ technicians have particular edge when it comes to industry experience and knowledge.

Our DMC Air Conditioning review found their experienced staff are able to expertly install and service a large range of systems such as split systems, reverse systems, multi systems, inverter systems, evaporative cooling and ducted heating and cooling. Their technicians are able to run through the specifics and key benefits of each system during the initial quotation process.

Furthermore, our team found that the air conditioning installation Townsville company provide their customers 12-month installation warranties or 24-month warranties if they go directly through DMC Air Conditioning to purchase their chosen unit. They are also able to travel rurally for both commercial and residential jobs.

Our DMC Air Conditioning review team's warranty periods
( Source: https://www.dmctownsville.com.au/ )

The Townsville based air conditioning installation company also have the ARC tick of approval that gives them a licence to work with refrigerants that is essential to the installation of air conditioning systems.

Overall, throughout the process of our DMC Air Conditioning review, our team determined the business ranked highly among our top 5 recommended companies in the Townsville market. Thanks to their exceptionally competitive price points, quality customer service and high levels of workmanship, our team have given DMC Air Conditioning an overall 4 out of 5 stars. They performed well across all essential components of the business and provide their customers with excellent overall service.

DMC Air Conditioning review star ratings