Rolly’s Electrical Review

The Townsville based air conditioning installation company, Rolly’s Electrical is an owner operated business offering a range of electrical services. Servicing Townsville and its surrounding areas, Rolly’s Electrical provide its clients with both commercial and residential air conditioning repairs and installations. Established in 2010, the business offers a wealth of experience and knowledge within the installation industry, placing them among our top 5 rated companies in the Townsville area.

As an owner operated business, Rolly’s Electrical provides a personal touch with their customer service and provides their customers with peace of mind throughout the installation process.

Price

Throughout the course of our Rolly’s Electrical review, our team found the company to be quite cost effective in terms of their installation and repair solutions among the general Townsville market. When compared to our other top 5 recommended Townsville based air conditioning installation companies, Rolly’s Electrical falls in the medium range with their price points.

Our Rolly’s Electrical review found the company are happy to negotiate and price match quotes from other companies. They require the details of the quotes to be like for like, though they are willing and open to further discussion. Additionally, they are able to provide volume discounts on the purchase of multiple units, whereupon a reduced price can be given dependant on the number of units being installed. Our team did note that Rolly’s Electrical do not provide any business specific deals or cash backs.

The below graph has been created by our Rolly’s Electrical review team in order to rank our top 5 recommended air conditioning installation Townsville companies based upon their overall cost effectiveness. As you can see below, Rolly’s Electrical have received a high 4 out of 5 for their overall cost effectiveness, placing them in an equal second place when compared against our other top 5 businesses in the region. This rating is a clear indication of the competitive prices Rolly’s Electrical has to offer.

Rolly’s Electrical review team's price graph

Quotation system

The Townsville based air conditioning company, Rolly’s Electrical provide their clients with free on-site quotes. Our review team noticed that it can be difficult to obtain quotes via online methods with the business, as they do not always respond quickly. The company has a strong preference for supplying general quotations over the phone. Rolly’s Electrical are able to provide basic quotes over phone that give ball park figures in terms of systems and workmanship. They prefer to conduct on-site inspections before providing detailed and specific quote options.

Our Rolly’s Electrical review team did note that the Townsville company generally take an extended amount of time when responding to initial quote requests when compared to our other top 5 companies in the area. Though their company is on the slower end of our top 5 businesses, this timing is quite common among the overall industry.

The below image has been taken from Rolly’s Electricals’ website and shows the general request form by which potential clients can go about sending installation, repair or quote enquires.

Our Rolly’s Electrical review online form
( Source: http://rollyselectrical.com.au/index.php/services/air-conditioning-install/
)

Financing

During the course of our Rolly’s Electrical review, our team found the Air conditioning installation Townsville business did not provide their customers with options for finance during their installation and repairs. They require the full payment to be submitted upon completion of the installation or service. The knowledgeable staff are able to further discuss the payment details and options available to customers during the initial quotation process.

Customer Service

Our Rolly’s Electrical review of the Townsville based air conditioning installation company found the company to have a strong preference for telephone communications as opposed to email. We noticed that the business can take an extended time when replying to email enquiries. The Rolly’s Electrical team prefer phone interactions as they believe it to be a clearer communication channel and provides a personal touch.

Our review of the Townsville based air conditioning installation company found their staff to both polite and friendly over the phone. Their team came across as happy to help while assisting with enquiries and they were able to explain technical concepts in a user-friendly manner. As an owner run business, there is a personal touch added to the company’s customer service that gives peace of mind during the installation process.

Furthermore, the staff were able to offer recommendations and advice taking into account the regions climate and how that effects certain air conditioning systems.

The image below has been taken from Rolly’s Electricals’ website and gives an example of some positive customer testimonials the business has received.

Air conditioning installation Townsville review customer testimonials for Rolly’s Electrical
( Source: http://rollyselectrical.com.au/index.php/services/air-conditioning-install/
)

Our Rolly’s Electrical review team have created the graph below in order to give a visual representation of our top 5 companies customer service levels offered through email and phone interactions. As visible below, Rolly’s Electrical achieved a 7 out of 10 for their phone service and a 5 out of 10 for their email interactions. Though these scores are on the lower end of our top 5, they are fairly standard among the general market.

Rolly’s Electrical review of customer service

The graph below has been created in order to demonstrate each of our top 5 Townsville based air conditioning installation company’s response times to initial email requests and their response times sending out quotes. As one can see below, Rolly’s Electrical generally respond to initial email requests within 48-84 hours and take over 4 days to send quotes out to customers.

Rolly’s Electrical review response times graph

The below table has been created by our Rolly’s Electrical review team in order to rate the overall customer service and response times of our top air conditioning installation Townsville companies. As illustrated in the table, Rolly’s Electrical has been given a 3 out of 5 for their customer service levels and have a slower general response time when compared to our other top 5 companies in the area. Though these ratings are on the slower side of our top 5 companies, they are still quite good when paralleled to the overall Townsville market.

Our air conditioning installation Townsville overall customer ratings from our Rolly's Electrical review

Product range

Throughout the process of our Rolly’s Electrical review, our team found that the team were able expertly install and service a range of systems and brands. In particular, Rolly’s Electrical have a preference for Daikin products as they find them to be reliable and high quality. The Townsville based air conditioning installation company are also able to work with other manufactures such as Fujitsu and Mitsubishi Heavy Industries.

Technical expertise and experience

Established in 2010, our Rolly’s Electrical review team found the company had an experienced and well-rounded staff. Their technicians have an abundance of industry experience and know-how and are able to work with various systems and conditions. They are confident when answering questions and offering recommendations to customers.

Our team found the Townsville based air conditioning installation company are able to install and maintain a large range of systems and units such as split systems, multi systems, reverse systems, inverter systems, ducted heating and cooling and evaporative cooling. Their team do not recommend installing multi systems, ducted heating and cooling or evaporative cooling systems due to the regions climate as these systems do not handle humidity well.

Working with both residential and commercial properties, Rolly’s Electrical also have the ARC tick of approval and are able to install in apartments.

Furthermore, Rolly’s Electrical offers one of the shorter warranty periods among our top 5 Townsville based air conditioning installation companies, providing 1-year installation warranties for their work.

Rolly’s Electrical review found these installation warranties
( Source: http://rollyselectrical.com.au/index.php/services/air-conditioning-install/
)

In conclusion, the Townsville based air conditioning installation company, Rolly’s Electrical scored generally well across all of our main considered factors. Our review Rolly’s Electrical review team have given the company an overall 3.5 stars out of 5 when compared our other top 5 companies in the area. Overall, the company’s quality workmanship, reasonable prices and personal customer service have placed them among our top 5 recommended companies in the region.

Rolly’s Electrical review star rating