Rowan Air Review

Providing quality air conditioning installations and repairs to Townsville and its surrounding areas, RowanAir is a locally owned and operated business. Throughout the process of our RowanAir review, our team found the air conditioning installation Townsville business provided their clients with cost effective solutions, quality workmanship and friendly customer service, placing them among our top 5 recommended companies.

RowanAir offered superior service in terms of their enquiry response times, replying the quickest of our top 5 rated Townsville based air conditioning installation companies.

Price

Our RowanAir review revealed the Townsville based air conditioning installation company provided their clients with very cost-effective solutions. Both the company’s installations and repairs have very competitive pricing when compared to our top 5 recommended companies.

Though the company do not offer any business specific deals or cash backs, our RowanAir review found the staff happy to discuss payment options and negotiate price points during the quotation process.

The graph below shows the overall cost effectiveness of each of our top 5 recommended air conditioning installation companies based in Townsville. Rated against each other, our Compare Air Conditioning team gave RowanAir a full 5 out of 5 for their general cost effectiveness. This rating puts RowanAir in an equal spot for second place among our top 5 companies, giving a clear indication of the value and worth their solutions have to offer.

RowanAir Review price graph

Quotation system

Our RowanAir review team found though the quotes provided by the air conditioning installation Townsville company covered all necessary topics, their quotation system came across as both confusing and disorganised. When requesting a quote our team was sent multiple email chains containing important quote information, compared to our other top 5 recommended companies who sent just one. The actual details of the quotes provided included a detailed understanding of the installation process along with current promotional information and company updates.

Additionally, our RowanAir review team found the Townsville based air conditioning installation company provided their clients with the fasted response times of our top 5 companies, generally responding and sending out quotes within a few hours.

The form below has been taken from RowanAir’s website and shows the online request form the business uses. The form is simple to complete and offers potential customers an easy and simple method of communication with the company.

RowanAir Review customer online form
( Source: http://www.rowanair.com.au/ )

Financing

Through the proses of our RowanAir review, our Compare Air Conditioning team found the Townsville based air conditioning installation business did not supply their customers with finance options for their installation and repairs. RowanAir generally require the full payment to be submitted by the customer upon completion of the installation. Our team noted that the employees at RowanAir are able to discuss further details about payment and various price points during the initial quotation process.

Customer Service

Throughout the course of our RowanAir review, multiple test calls and thorough research were conducted in order to investigate the levels of customer service provided at the air conditioning installation Townsville business. Our research revealed the company’s employees to be both friendly and happy to help. Their team came across as quite knowledgeable in their ability to answer and explain questions through both online and phone interactions.

Our RowanAir review team further noted the company’s customer service team were eager to assist with all enquiries. Having the fastest response time of our top 5 recommended Townsville based air conditioning installation companies also ensured all questions and enquires were answered in a timely fashion, allowing the installation process to move along smoothly.

The graph below shows the customer service satisfaction of each of our top 5 Townsville based air conditioning installation companies through email and phone interactions. As demonstrated below, RowanAir were given an overall 6.5 out of 10 for their email communications and a 7 out of 10 for their phone service interactions. These scores place the place the company among our top 5 recommended companies in the Townsville area.

Our RowanAir Review customer service ratings

The graph below displays the initial quote response times and request acknowledgement times of our top 5 recommended Townsville based air conditioning installation companies. As the graph shows, RowanAir generally responded to initial quote requests and sent out them out within 0-6 hours of the enquiry. This time is extremely quick when compared to the overall market and places RowanAir as our fastest top 5 recommended companies.

Air conditioning installation Townsville response times

The table below has been created by our RowanAir review team in order the illustrate the overall rankings of our top 5 Townsville based installation companies based upon their customer service and response times. As the table shows, RowanAir were given an overall 3.4 out of 5 for their customer service and had a very fast general response time when paralleled to the overall industry. These scores place Rowan Air securely among our top 5 recommended companies in the Townsville market.

RowanAir Review customer holistic ratings

Product range

During our RowanAir review, our team found the air conditioning installation Townsville business preferred to work with and install Daikin systems. Rowan Air find Daikin products offer premium systems that are easy to work with and reliable. The company are also able to recommend and work with Panasonic, Mitsubishi Electric and Fujitsu. During the quotation process Rowan Air’s staff are able to discuss and run through the details of each manufacturer in order to select the best suited for each client’s needs and specification.

Our RowanAir review team have taken to below image from the Townsville based air conditioning installation company’s website, showing an example of some of the brands the work with.

RowanAir Review brands
( Source: http://www.rowanair.com.au/ )

Technical expertise and experience

Throughout the process of our RowanAir review, our Compare Air Conditioning team found the company offered premium workmanship and quality expertise. They provide the Townsville region with quality installations, repairs, maintenance and services. Their qualified tradesmen offer professional service and have a wealth of industry experience and knowledge. Our review team noted that the company’s technicians are able to offer relevant and useful recommendations throughout the installation process.

RowanAir’s skilled tradesmen are able to install, maintain and repair a large range of air conditioning units such as split systems, reverse systems, inverter systems, multi systems and ducted heating and cooling. The technicians are able to further discuss the key benefits of each system and match the unit best suited to customers specifications during the installation process.

Furthermore, our review noted that the company have the ARC tick of approval, giving them a licence to work with refrigerants which is a necessity in the air conditioning installation industry. Working with both commercial and residential properties, RowanAir are also able to offer rural options to their clients, however they would need to charge for travel expenses. The company can also work with apartments.

RowanAir also offer their clients a 2-year installation warranty on their work, giving peace of mind to the quality of work being completed.

Our RowanAir Review team found these installation warranties
( Source: http://www.rowanair.com.au/ )

In conclusion, the Townsville based company RowanAir provide their clients with premium air conditioning installations and repairs. Our team found the business scored consistently well across all important factors, offering their customers cost effective solutions, quality workmanship and friendly customer service. Our Compare Air Conditioning team have given the business an overall 3.5 stars out of 5, placing them securely among our top 5 recommended air conditioning installation businesses in the Townsville market.

RowanAir Review star rating

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