Price
TropicAir Electrical is a small owner operator business which follows outstanding value for money for their customers. Our TropicAir Electrical review, found the company offers affordable pricing both on their air conditioning brands and installation service, even when their buying power is much weaker than other bigger Townsville based air conditioning installation companies. The TropicAir Electrical review found their pricing to be very competitive and generally lower than standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.
Furthermore, our review team found that the company TropicAir Electrical do not offer further discounts on their already impressive pricing, due to providing their best pricing from the outset. Further discounts or flexibility within pricing are things like price matching, volume discounts and special deals and promotions.
The graph below ranks the cost effectiveness of each of our top 5 air conditioning installation Townsville companies. TropicAir Electrical was given an outstanding 5 out of 5 for their general cost effectiveness, placing them in a strong position when compared to out other top 5 air conditioning installation companies in the area. TropicAir Electrical pride themselves on providing cost effective services and best priced products to their customers. TropicAir Electrical’s cost effectiveness rating, a result which is similar to 2 of our top 5 Townsville-based air conditioning installation companies.
Quotation system
Our TropicAir Electrical review found that customers with the TropicAir Electrical company can call directly via a mobile phone to the owner of the company. At TropicAir Electrical, a customer can receive a quote either over the phone, via email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Townsville-based air installation companies.
Pricing ranges for products and services with the TropicAir Electrical company also can be found on the website. Customer can get a general indication of price before even contacting the company. The TropicAir Electrical review team found the phone and email to be extremely quick ways to receive a basic quote.
The quotation system used by the Townsville-based air conditioning installation company, TropicAir Electrical includes offering their clients free on-site quotes, delivered either over the phone or digitally. Our TropicAir Electrical review team made note that the business provides potential clients with fairly basic quotes that are easy to understand and make sense of. The quotes provided cover all the relevant information and the team at TropicAir Electrical are able to discuss further specifics and details if required.
Through the initial quotes process at TropicAir Electrical was found to be very timely, the company’s quotes team come across as knowledgeable and eager to help with finding the best solution for their clients specific needs.
The form below is the general enquiry form that can be found TropicAir Electrical ‘s website, which appears simple and easy to complete.
( Source: https://tropicairelectrical.com.au/split-system-install/)
As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.
Financing
Through the process of our TropicAir Electrical review we found that the Townsville- based air conditioning installation company does not offer financing options to their customers. Further details about payment terms are discussed further during the quotation process with the TropicAir Electrical team. Our review noted the company are more than happy to negotiate prices and installation options based on the consumers’ needs.
Customer Service
Our TropicAir Electrical review rated this Townsville-based air conditioning installation company highly on their level of customer service. As a smaller owner/operator company most of the communication is generally conducted with the owner. Our review team found the owner to be friendly and professional, with a genuine willingness to assist customers with their inquiries. Answers provided were found to be genuine and informative responses to questions, even on an initial phone enquiry. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.
Our TropicAir Electrical review team found that the Townsville-based air conditioning installation company provided their customers with high levels of service through their interactions. Friendly service and quick email responses were definitely highlighted by our review team. Also customers generally are speaking directly with the owner/operator of the TropicAir Electrical company, who is extremely knowledgeable and able to answer and explain technical questions in a clear manner. Additionally, the company’s website is easy to navigate and offers TropicAir Electrical’s clients an initial reference point for business enquires, pricing and other relevant information.
The graph below demonstrates the overall customer service satisfaction rankings of our top 5 installation companies in terms of their service via email and phone interactions. TropicAir Electrical received a 7.5 out of 10 for both their phone and email customer service satisfaction, which are competitive scores when compared with the other top 5 Townsville-based air conditioning installation companies. In the customer service by phone Category TropicAir Electrical’s score of 7.5 placed them slightly lower than 2of the top 5 companies and higher than the other 3 companies.
In the email customer service category, the company scored again of 7.5 placed the company, similarly to 1 of the top 5 companies and higher than 3 other top 5 companies. These scores when compared against the top 5 Townsville-based air conditioning installation companies show that even as a small company, TropicAir Electrical still remains competitive with affordable pricing and providing great customer service to its customers.
The next graph below compares our top 5 Townsville-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our TropicAir Electrical review found that the Townsville-based company were very fast in both response categories, with their initial response time to an email request and response rate in providing customers with a quote within 6 hours. These ratings reflect that TropicAir Electrical recorded some of the fastest email responses times in comparison to the response times recorded by our top 5 Townsville-based installation companies, as seen in the graph below. TropicAir Electrical matched the scores of 1 of the top 5 air conditioning installation companies in Townsville and was faster than the other 4 top 5 companies.
Our TropicAir Electrical review awarded the Townsville-based company with a great score of 3.75 out of 5 for its overall customer service performance, a result in which is comparable to some of the top 5 Townsville-based air conditioning companies and reflects a competitive and solid customer service standard.
TropicAir Electrical offers services within the city of Townsille and can provide services in regional areas, with additional travel costs. The company offer 24/7 electrical services and our review team received email response from the owner outside of business hours, reflecting that this company offers customers flexible service hours, which is beneficial to customers who work during business hours.
Online reviews for TropicAir Electrical show customers with TropicAir Electrical rate their experience and customer service satisfaction highly, with reviews on TrueLocal, Google and Facebook. The average satisfaction rating across these sites is an outstanding top score of 5 out of 5 stars, which is a strong and comparable score to our top 5 Townsville-based air conditioning installation companies. The online testimonials are all reflective of positive customer experiences and in addition the owner takes the time to reply to all of the testimonials, showing his investment and care of his customers.
The customer testimonials presented below, are from online platforms. The customer testimonial below is from the company’s Google review page, with the customer commenting on her positive experience with the company. The customer makes mention of a particular staff member (the owner) that gave an amazing level of customer service.
( Source: https://www.google.com/search?ei=IBY3XbqSFcHerQGRhpXIBA&q=google+review+tropicair+electrical&oq=google+review+tropicair+electrical)
The next customer testimonial is from the Facebook page for the company, with the customer scoring the company 5 out of 5 stars and commenting on the impressive customer service, price and workmanship.
( Source: https://www.facebook.com/pg/tropicairelectrical/reviews/?ref=page_internal)
Product range
TropicAir Electrical can supply, install and service all the leading brands split system air conditioning units. Our review team found that at the time of quoting that this company generally recommends Fujitsu air conditioning products.
Technical expertise and experience
TropicAir Electrical is a smaller operation, with the owner conducting most of the work jobs, however at times contractors are used. The owner of TropicAir Electrical has 25 years experience in the electrical industry and offers great workmanship to his customers as seen in the amazing customer reviews. His technical expertise is evident in the ability to answer customer questions confidently and with detail.
It is important to note however that TropicAir Electrical only offers the supply installations and maintenance of split system air conditioners, which is smaller range of air conditioning solutions than offered by most other air conditioning installation companies in the Townsville area.
However, the great features and amazing rates received by the TropicAir Electrical company are hard to pass by. Affordable pricing, amazing online customer reviews, high level of customer service and very fast response times. Also the image below from the TropicAir Electrical website shows some other great features such as the company is a local Townsville business, offers 24 hour service and a lifetime labour guarantee, with honest and reliable service.
( Source: https://tropicairelectrical.com.au/)
TropicAir Electrical as seen in the image above offers a lifetime guarantee on the workmanship. Warranty coverage on workmanship varies between companies as seen in the image below. Our review team also highlights that generally problems with installation workmanship arises soon after the work has been conducted. However when customers purchase an air conditioner from TropicAir Electrical, they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.
The number of years that the installation warranties covers for our top 5 Townsville-based air conditioning companies are presented below. TropicAir Electrical‘s installation warranty coverage is higher than all of the top 5 Townsville-based air conditioning installation companies warranties in terms of years of coverage.
In summary, our TropicAir Electrical review found that TropicAir Electrical is a well-established, reputable and experienced air conditioning installation company in the Townsville area, with a high level of customer service standards, fast email response times and affordable pricing. The TropicAir Electrical team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Townsville.
The company is a smaller operation than most other Townsville based air conditioning installation companies. TropicAir Electrical does not offer as many air conditioning solutions as many of the other companies in Townsville, however for customers that only need a split system air conditioner, Tropicair Electrical is a great choice.
The TropicAir Electrical company also has received some consistently high and impressive customer testimonials both on their website as well as on multiple other online platforms, which shows TropicAir Electrical is rated and recommended highly by its customers. Our TropicAir Electrical review team rated TropicAir Electrical, as being outside the top 5 Townsville-based air conditioning installation companies; however found the company to be a great option for customers in Townsville, who require the installation or maintenance of split system air conditioning units.
