ADL Services Review

ADL Services is an air conditioning installation company based in Wollongong that installs and repairs air conditioning systems in the Wollongong region. The company has been operating for over 25 years since 1991, changing hands in 2013 with the current management owning and running the company in the last 5 years since that time.

ADL Services has been ranked by our ADL Services Review team in our top 5 recommended air conditioning installation Wollongong based companies, ranking it in overall equal second place amongst the top 5 ranked companies in this region.

They can generally respond to the customer’s online quote request within a few hours, providing a personalised and detailed digital quote.

Price

Our ADL Services Review team found that ADL Services offers relatively competitive prices to their customers, making them cost effective in the low to medium range when compared to their competitors in our top 5 recommended air conditioning installation companies based in Wollongong. Their prices quoted do include detailed information with breakdowns of costs by room or area, and information regarding warranties, potential cash back options and other details that the customer requires in order to make the best purchasing decision.

In our ADL Services Review we also noted that ADL Services are open to offering volume discounts to customers offering a cheaper cost per unit where 3 or more units are installed in the one place, depending on the individual installation project and providing the project is able to run smoothly.

The graph below is taken from our Wollongong comparison table comparing the cost effectiveness across our Compare Air Conditioning top 5 recommended air conditioning installation Wollongong based companies. Here is it shown that ADL Services has been rated with a 4 out of 5 for overall cost effectiveness, placing them in equal second place for this factor, and in a competitive position when compared to its competitors.

ADL Services Review price graph

Quotation system

The Wollongong-based air conditioning installation company, ADL Services, provides free on-site quotes with no extra fee charged upfront to the customer. This is a relatively standard industry practice. They also provide fully digital quotes based on floorplans provided by the customer and they can generally respond to the customer’s online quote request within a few hours, providing a personalised and detailed digital quote.

As our ADL Services Review team found, ADL Services provide digital quotes that are concise and easy to understand, clearly setting out their product and system recommendations, including warranty and payment details for the customer to consider.

The image below is taken from the ADL Services website, showing their online enquiry form that customers can use to send in general and other enquiries.

ADL Services Review online form
( Source: http://www.adlservices.com.au/ )

Financing

Through our ADL Services Review we found that the Wollongong-based air conditioning installation company does not offer finance options to its customers. ADL Services require a 30% deposit of the total cost of the installation upfront from the customer if they wish to proceed with an air conditioning installation. The 30 % deposit secures the installation, and the customer pays the remaining 70% upon the completion of the project.

Customer Service

Our ADL Services Review team found the staff at the air conditioning installation Wollongong based company, ADL Services, to be friendly, polite and helpful, and adept at answering technical and other questions that customers may have in regards to the installation of an air conditioning system. Customer calls are answered by a senior staff member as their first port of call, who is eager to assist customers and can answer all of their questions and elaborate on further queries, probe for further clarification where required, and provide useful information to help the customers understand which system would best suit their needs.

Air conditioning installation Wollongong customer service ratings

As shown in the graph above, our ADL Services Review team rated ADL Services with a 7 out of 10 for customer service experience over the phone, and the same rating of 7 out of 10 for customer service experience provided via email. As the graph from our Wollongong comparison table shows, these ratings place the Wollongong-based air conditioning installation company in the 3rd place when compared to the ratings of the other top 5 air conditioning installation companies in the local area.

Our ADL Services Review team also rated the response times experienced by customers for how long it takes to receive the first response in answer to an online enquiry and for the time taken for the customer to receive a response to a quote request. ADL services were initially slow to respond to our team’s online request for a quote, however this was due to technical difficulties.

However, once the technical difficulty was discovered, ADL Services were very quick to rectify the issue, quickly finding the online request in their systems and were able to respond with a personalised quote within a matter of hours. We were very impressed with their rectification of the issue and their willingness to respond quickly once we had followed up with their sales team. Our recommendation would be for customers to follow up with the sales team by phone if online requests are not responded to within a couple of business days.

The graph below depicts our findings for ADL Services, rating them with a 1 out of 5 for both response time to quotes and response time to initial requests, meaning they acknowledged receipt of our request (once our request was properly located) and responded with a personalised quote within 6 hours.

Air conditioning installation Wollongong found by our ADL Services Review team

 

The image below, taken from the ADL Services website, shows one of many positive customer testimonials found on their site.

Our ADL Services Review found these customer testimonials
( Source: http://www.adlservices.com.au/ )

ADL Services service the greater Wollongong region, potentially travelling to rural areas with travel time charged to the customer. They generally recommend customers in rural areas organise their installations and services with more local air conditioning installation companies.

ADL Services operate between Monday through to Friday, between the hours of 9am to 4pm and are closed on the weekends.

Overall, our ADL Services Review team rated the Wollongong-based air conditioning installation company with an overall rating of 3.5 out of 5 for our Compare Air Conditioning holistic customer service rating, and rated them with a fast response time, given their speed at responding to online requests. As noted above, our review team was flexible and decided not to discount ADL Services’ rating despite the technical difficulties with the initial online request.

Our Wollongong comparison table below shows ADL Services ranked in 3rd place for overall customer service satisfaction and in first place with their fast response times, as compared to their competitors in our recommended top 5 air conditioning installation companies in Wollongong.

ADL Services Review customer service ratings

Product range

The Wollongong-based air conditioning installation company, ADL Services, recommends Fujitsu products as their top brand for the installation of air conditioning systems. As we found in our ADL Services Review, ADL Services also install Mitsubishi Heavy Industries, Daikin and Temperzone systems.

The image below is taken from the ADL Services website, listing the brands that they sell and install for their customers.

ADL
( Source: http://www.adlservices.com.au/ )

Technical expertise and experience

ADL Services, the air conditioning installation Wollongong based company, installs and repairs air conditioning systems in both commercial and residential properties, including apartments. They install a range of systems standard for the industry including split, reverse, inverter and multi-systems and ducted heating and cooling systems. They also have the ARC tick of approval which is standard across the air conditioning installation industry.

Operating since 1991, ADL Services, are backed by 27 years of experience and expertise in the industry. Their technicians are skilled and knowledgeable and able to deal with a variety of different types of air conditioning system installations.

Their products come with a 5-year manufacturer warranty and a one-year warranty for parts and labour, which is the shortest time period provided for labour and parts warranty as compared to the other top 5 recommended air conditioning installation Wollongong-based companies.

Our ADL Services Review noted that the technicians are up to date with and knowledgeable about Fujitsu deals when they are available and can inform the customers of these deals at the time of providing a quote.

The below image from ADL Services website is of one of their multi-split systems units. These multi-split systems are useful where space is limited such as in apartment buildings where the outdoor air conditioning unit is often located on a balcony.

ADL Services Review additional image
( Source: http://www.adlservices.com.au/ )

In summary, ADL Services were found by our ADL Services Review to offer cost effective products in comparison to the industry, to show generally fast response times when responding to quote enquiries and knowledgeable and skilled technicians backed by over 25 years’ experience in the industry. We were particularly impressed by the flexibility and adaptability shown by the sales team when rectifying a customer issue – we felt this showed a commitment to giving customers positive experiences.

Our Compare Air Conditioning holistic rating gave them a 4 out of 5, ranking ADL Services in equal second place when compared to the other recommended top 5 air conditioning installation companies in the region.

ADL Services Review star ratings

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