Camray Air Review

Camray Air, an air conditioning installation Wollongong based company, was established in 1996 and has been installing and repairing air conditioning installation systems in the Wollongong region for 22 years.

Camray Air were ranked by our Camray Air Review team as the number 1 recommended air conditioning installation Wollongong-based company and rated as offering the best value when compared to the top 5 overall ranked Wollongong air conditioning & installation businesses in the region. This was based on their easy-to-read quotations, affordable prices, high quality customer service standards, their technical expertise and professionalism and their broad range of product on offer.

Backed by 22 years in the industry, the staff at Camray Air are experienced and knowledgeable, provide consistent high levels of customer service and great easy to read quotes with cost effective prices.

Price

It was found by our Camray Air Review team that Camray Air, the air conditioning installation company in Wollongong, offer the most competitive and cost-effective pricing of the top 5 ranked companies in Wollongong. Their prices were impressive as they were found to be generally lower than the market average with affordable installation quotes, including cash back options to help the customer with their purchasing decision.

In our Camray Air Review it was also noted that Camray Air are happy to review price matching enquiries for customers and also offer volume discounts where multiple units are purchased and installed at once.

Camray Air will also assist customers to access Panasonic cash backs at various times, which are usually on offer during the winter months. The sales team are up to date with the timing and details of manufacturer’s deals coming up so that they can inform their customers.

The graph below depicts the cost effectives rankings across our top 5 recommended air conditioning installation Wollongong-based companies, showing Camray Air rated with a 5 out of 5 for this pricing factor, ranking them in equal top place with one other of our top 5 companies in the area.

Camray Air Review price comparison

Quotation system

The air conditioning installation company based in Wollongong, Camray Air, provide their customers with high quality quote information that is competitively priced and presented in a clear and concise style. Our Camray Air Review team was impressed with their easy-to-understand quotes that clearly cover relevant information for the customer to consider, including potential current cash back options and other promotions that may alter the overall cost.

The air conditioning installation Wollongong company, Camray Air, provides free on-site quotes, and fully detailed and digital quotes where floorplans are provided by the customer.

The image below, taken from their website, pictures Camray Air’s online quote request form though which customers can easily and quickly request a free quote.

Camray Air Review team found this online form
( Source: http://www.camrayair.com.au/ )

Financing

As our Camray Air Review noted, the Wollongong-based air conditioning installation company does not offer financing option to its customers, preferring customers to pay for the purchase and installation of air conditioning systems in full once the installation is complete. Customers can enquire more about payment methods from the staff at Camray Air when discussing their quotation.

Customer Service

Our Camray Air Review team ranked the air conditioning installation company in Wollongong, Camray Air, as our number one choice for air conditioning installation service in Wollongong when compared to the other top 5 companies. The staff at Camray Air are friendly and provide consistently high standards of customer service.

As was noted by our Camray Air Review team, the staff are polite and helpful, and provide all the required and relevant information pertaining to the purchase and installation of air conditioning systems from the very first point of contact with the customer. Customers are greeted by a receptionist at their first call, who is friendly, helpful and knowledgeable and are immediately transferred to an experienced technician who can answer all their questions and clarify their specific needs.

Customers are also able to make enquiries online through the Camray Air website through their online quote form, or via direct email as provided on the website. Our Camray Air Review also noted that quotes are provided by the company’s managing director, who also provides the customer with his direct mobile number making it easy for customers to follow up with any queries they might have.

Camray Air were ranked in our Camray Air Review with an 8 out of 10 for customer service experience over the phone, and also an 8 out of 10 for customer service experience via email.

The graph below from our Compare Air Conditioning comparison page, shows the 8 out of 10 ranking for both of these factors, placing the air conditioning installation Wollongong company, Camray Air, in the top position when compared to its competitors in the other top 5 recommended air conditioning installation companies in Wollongong.

Our Camray Air Review team customer service ratings

Our Camray Air Review team found the staff to be knowledgeable, patient and eager to help customers with their enquiries and follow up questions regarding quotations and service, taking the time to discuss their questions thoroughly. According to our review of their website, Camray Air prides themselves on their high standards of service which is demonstrated by their offer and assurance to remove old units and debris at the time of installation.

The below graph shows our ratings for response times to initial online enquiries and quote requests across our top 5 rated air conditioning and installation companies in Wollongong. Camray Air was rated with a generally medium response time generally taking between 24 – 48 hours to respond to initial online enquiries and generally provide a quote within that same time period . This ranked them equal second for responsiveness, when compared to their competitors.

Camray Air Review response time ratings for air conditioning installation Wollongong

Camray Air operate from Monday to Friday from the hours of 7.30am to 4.30pm and are closed on weekends. They service Wollongong and surrounding areas, and also provide rural installations on a case by case basis.

Camray Air has been given favourable 5 out of 5 reviews across a few reviews in Yellow Pages. Positive reviews on public online forums is a good sign that generally customers are left feeling satisfied with the installation and customer experience.

Below is our Wollongong comparison table that shows our Compare Air Conditioning’s rating of 4 out of 5 for overall customer satisfaction, placing them first in this category when compared to its competitors, and with a medium rating for general response times to customers.

Air conditioning installation Wollongong customer service holistic ratings

 

The image below from the Compare Air website shows a positive customer testimonial for the company, one of many on their site.

Camray Air Review customer testimonials
( Source: http://www.camrayair.com.au/ )

Product range

Our Camray Air Review team found that Camray Air can install a variety of different brands and did note that they mainly install Panasonic as they believe Panasonic to be superior to other brands offering high quality, top end of the market products and reliable high quality after installation service.

The Wollongong-based air conditioning installation company, Camray Air, also install Daikin and Mitsubishi Electric air conditioning systems. They will also install systems that they do not supply themselves, which means customers can personally source other brands if they want to and employ Camray Air to install them.

Camray Air Review team found preferred brands
( Source: http://www.camrayair.com.au/ )

The above image taken from the Camray Air website, depicts their main brand Panasonic and the industry award ratings it has received.

Technical expertise and experience

Camray Air installs and repairs air conditioning systems, providing both commercial and residential solutions, including apartments, in the Wollongong area. They have the experience and know how to install split, reverse, inverter and multi-systems and ducted heating and cooling systems. Camray Air also have the ARC tick of approval, which is industry standard.

As was found by our Camray Air Review team, the Wollongong-based air conditioning installation company was established in 1996 and with over 20 years of experience and expertise in the industry, are rated amongst the most experienced air conditioning and installation companies in the area.

Their products come with a 5-year warranty on installation and on manufacturers part which is on par with Camray Air’s competitors.

The image below from Camray Air’s website highlights 3 of points which sets this company apart from its competitiors.

Our Camray Air Review additional image
( Source: http://www.camrayair.com.au/ )

In summary, Camray Air have been rated by our Camray Air Review team as the number one air conditioning installation company in Wollongong. Backed by 22 years in the industry, the staff at Camray Air are experienced and knowledgeable, provide consistent high levels of customer service and great, easy to read quotes with cost effective prices. Our Compare Air Conditioning overall holistic satisfaction rating for this Wollongong business is 4.5 stars out of 5, making Camray Air our top recommended air conditioning installation company in the region.

Camray Air Review star rating