Cool Blue Air Conditioning Review

Cool Blue Air Conditioning is an air conditioning installation company in Wollongong, offering specialist heating and cooling installation for both commercial and residential customers. They offer a range of heating and cooling options, with their team possessing a high level of technical knowledge and experience. Our Cool Blue Air Conditioning review team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Wollongong-based air conditioning installation companies. This overall rating places Cool Blue Air Conditioning just outside of the top 5 best air conditioning installation companies in Wollongong.

Cool Blue Air Conditioning is a medium-sized business operation, with over 10 years experience in the industry. As with medium-sized companies, staff members may perform multiple roles, with customers being able to deal with the same team members throughout the process.

Cool Blue Air Conditioning is based in Yallah, a western suburb of Wollongong, with the company servicing the Illawarra, South Coast and Southern Highlands regions. The company has two divisions, one being a maintenance / service department and the other is a construction / installation section. With any building application, Cool Blue Air Conditioning can provide design, construction, service and maintenance solutions for both residential and commercial customers. Their aim is to provide customers with highly innovative and cost effective solutions to meet their air conditioning needs.
Interestingly, Cool Blue Air Conditioning is a specialised dealer for Actron Air and Daikin, exclusively only installing and servicing these brands. Both brands are leading air conditioning brands, known for their energy efficiency and quality.

Our Cool Blue Air Conditioning review team found the company offers a range of great features like affordable and reasonable pricing on their products. The company offers their customers a great price range for their leading quality air conditioning products. They also have a working showroom where customers can come and visit to experience different types of air conditioners makes and models. Customers can decide based on their personal experience of different air conditioners on its design, noise level and the best to their needs. Our Cool Blue Air Conditioning review found this company to have a high standard off customer service, with team members polite and helpful as well as eager to please. With these amazing qualities, Cool Blue Air Conditioning is a great choice for Wollongong customers who are looking for air conditioning installation companies.

Our Cool Blue Air Conditioning also found that the company does not offer weekend or out of business hours service and were found to have slow responses times in relation to email correspondence. The company, unlike most air conditioning installation companies does not have an online quote form for customers to use as a means of requesting a quote. Cool Blue Air Conditioning also does not offer a finance option to its customers, however this is common amongst air conditioning installation companies in the Wollongong area. The company also only supplies and install only two types of air conditioners brands, which may not be suitable for those customers looking for a range of choices and types of manufacturers products.
Cool Blue Air Conditioning also has a great online history of reviews from past customers, both on Google, Facebook and True Local. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Cool Blue Air Conditioning company. It is important to note however that the company’s reviews are not many in total in compassion to other Wollongong-based air conditioning installation companies.

Cool Blue Air Conditioning is a specialised dealer for Actron Air and Daikin, exclusively only installing and servicing these brands.

Price

Our Cool Blue Air Conditioning review found this Wollongong -based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average or below with standard market price, making them very reasonable and affordable for customers.

When considering Cool Blue Air Conditioning‘s pricing, it’s important to note the brand the company is using leading brands of a high quality. The company recommends and prefer to use Daikin and Actron Air, because of their competitively priced products and that are considered one of the top brands of the industry in terms of quality and reliability. Their pricing also reflects a genuine and honest pricing style.

Our Cool Blue Air Conditioning review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, Cool Blue Air Conditioning staff believes that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service, which is not consistent with the service provided by Cool Blue Air Conditioning and therefore cannot be matched. As there is no formal financing plan, all customer accounts needs to be finalised before work commences.

Even though Cool Blue Air Conditioning does not have the most flexible pricing options, perhaps the focus for the company is on being on installation and unit pricing with best pricing available from outset. It’s actual pricing and cost effectiveness is also impressive for a medium-sized company, as its buying power is more limited than some of the other bigger Wollongong -based air conditioning installation companies.

As part of our Cool Blue Air Conditioning review, the cost effectiveness of the company was investigated, and then compared with our top 5 Wollongong-based air conditioning companies, seen in the graph below. Cool Blue Air Conditioning was found to have an affordable and reasonable pricing range. Our review team gave them an outstanding rating of 5 out of 5 for overall cost effectiveness, which the highest score for cost effectiveness and is comparable with 2 of our other Wollongong -based air conditioning installation companies in our top 5.

Cool Blue Air Conditioning Review Cost Effectiveness Graph

Quotation system

Cool Blue Air Conditioning can be contacted via phone, through an office number or via email as a means to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Cool Blue Air Conditioning team can work off house plans, however they prefer to conduct an in-home free quote as an estimator can give a more exact quote.

The company does not have an online quote or contact form on their website which can be used to request a quote or call back from the company. This is uncommon as most air conditioning installation companies have an online form for this purpose.

Our Cool Blue Air Conditioning review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs; however they include all of the relevant information.

Cool Blue Air Conditioning offers a free onsite quote, to customers in Illawarra, South Coast and Southern Highlands regions. Cool Blue Air Conditioning does not service rural areas outside of the Wollongong city area.

Financing

Our Cool Blue Air Conditioning review found that this company has no formal financing option, with the full amount needing to be paid up front before installation; this is similar practise of some of the other Wollongong-based air conditioning companies.

Customer Service

Our Cool Blue Air Conditioning review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Cool Blue Air Conditioning was awarded with a solid, higher than average level of customer service. The Cool Blue Air Conditioning team were found to be helpful, knowledgeable, and easy to understand and were also clear and genuine in their responses, even on initial inquiry phone calls.

Our Cool Blue Air Conditioning review gave this Wollongong-based company an above average score of 3.8 out 5 for its overall customer service performance; however this is a higher rating than 3 of our top 5 Wollongong-based air conditioning installation companies. The rating is similar to the score given to the Marksmen company and slightly lower than the top company Camray Air. This rating however is solid and competitive score, when compared against the rest of the Wollongong-based air conditioning installation companies in the market.

During the review, our Cool Blue Air Conditioning review team explored the customer service performance of many Wollongong -based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Cool Blue Air Conditioning Review Customer Service Graph

Our Cool Blue Air Conditioning review rated this Wollongong-based company higher than 3 of our top 5 Wollongong-based air conditioning installation companies in the phone category of customer service. In customer service by phone, Cool Blue Air Conditioning received 8 out of 10 for their customer service delivery by phone, which is similar to 2 of our top 5 Wollongong -based air conditioning installation, Marksmen and Camray Air.

In the email customer service category Cool Blue Air Conditioning received 7 out of 10 for their response to customer inquiries by email, which is similar to 3 our top 5 Wollongong -based air conditioning installation companies and slightly lower than 2 other top 5 companies.

Our Cool Blue Air Conditioning review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff displayed competency in answering questions, providing easy to understand and clear answers.

The graph below compares our top 5 Wollongong-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Cool Blue Air Conditioning review found that the Wollongong-based company had a slow response time to both initial customer inquiries and response times when emailing back a prepared quote.

When responding to customer inquiries, a Cool Blue Air Conditioning staff member, responded generally only after 4 days, which is a slow response rate and similar to 2 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and similar to the same top 5 companies in the first category. These rates ranked Cool Blue Air Conditioning as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Wollongong area.

Cool Blue Air Conditioning Review Response Times Graph

The response time recorded by Cool Blue Air Conditioning review team can be attributed to the medium-sized company structure, where business roles and duties maybe undertaken by one or two people. Therefore response times for companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores.

The Cool Blue Air Conditioning company doesn’t not offer flexible price options, like price matching or discounts for multiple unit purchases, as they prefer to give their best price from the outset. Cool Blue Air Conditioning team members can advise customers of special manufactures promotion at time of purchase; however it is up to the customer to access the promotion themselves.

Our Cool Blue Air Conditioning review investigated online customer ratings for this Wollongong-based installation company, featuring testimonials and reviews on sites such as Google, Facebook and True Local. Cool Blue Air Conditioning has a strong and competitive online rating from its customers online with an impressive rating of 5 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Cool Blue Air Conditioning. It is important to note that the amount of reviews for the company is limited and it has not received as many reviews as some of the other Wollongong-based air conditioning installation companies.

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Cool Blue Air Conditioning staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again

Cool Blue Air Conditioning Review Customer Testimonials
( Source: https://www.google.com/search?q=cool+blue+air+conditioning+reviews&oq=cool+blue+air+conditioning+reviews&aqs=chrome..69i57j0j69i60l3j0.5814j0j4&sourceid=chrome&ie=UTF-8#lrd=0x6b13126f42f58c0d:0xfa79203c1e4234a1,1,,,)

Product range

Our Cool Blue Air Conditioning review found that the company supply and install high quality and energy efficient systems from the leading brands such as Daikin and Actron Air, as in the image below found on their website.

Cool Blue Air Conditioning Review Brands
( Source: http://www.coolblueair.com.au/understanding.html )

Cool Blue Air Conditioning also has a showroom with fully operational air conditioning systems on display. With the display being at ground level, customers are able to see how the zones operate and experience the system first-hand.
The company also has some of the most energy efficient wall mounted inverter split systems by Daikin and Actron in operation within the showroom. These systems are super quiet (both the indoor and outdoor units), very energy efficient and exceptional value for money.

Technical expertise and experience

Cool Blue Air Conditioning employs a team of dedicated and enthusiastic technicians who offer clients quality workmanship coupled with a prompt and reliable service. Cool Blue Air Conditioning is committed to the training and development of its staff and culture of continual improvement, allowing the team to be at the forefront of HVAC technological developments.
All of the Cool Blue Air Conditioning technicians are fully certified and insured. With the company holding an ARC certification, which is an industry recognised standard.
Cool Blue Air Conditioning offers 5 years warranty on installation workmanship, as do most of the Wollongong-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. When customers purchase an air conditioner from Cool Blue Air Conditioning, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Wollongong-based air conditioning companies are presented below. Cool Blue Air Conditioning‘s installation warranty coverage is comparable to 3 of the top 5 Wollongong air conditioning installation companies warranties in terms of years of coverage. Although Cool Blue Air Conditioning is lower than 1of the top 5 Wollongong-based air conditioning companies in terms of the years of coverage for installation workmanship, however our review team acknowledges that issues relating to installation generally arise soon after the installation.

Cool Blue Air Conditioning Warranty Guarentee Graph

In summary, our Cool Blue Air Conditioning review found that the company is a solid option for customers in the Wollongong area who are looking for air conditioning installation. Cool Blue Air Conditioning is a medium-sized company with a lot to offer, with affordable and reasonable pricing and a working air conditioning showroom service. Cool Blue Air Conditioning is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Cool Blue Air Conditioning is not as flexible in its pricing as other larger Wollongong-based air conditioning installation companies, it’s many other great features are hard to pass.

The company also has consist ratings and customer reviews online, with our Cool Blue Air Conditioning review finding them a great option for customers and rated them just outside the top 5 Wollongong-based air conditioning installation companies.

Our Cool Blue Air Conditioning review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Wollongong-based air conditioning installation companies. Our Cool Blue Air Conditioning review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Wollongong-based air conditioning installation companies.

Compare Air Con comparison table for Cool Blue Air Conditioning

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