Marksmen Refrigeration and Air Conditioning Review

Marksmen Refrigeration and Air Conditioning are a long-standing Wollongong-based air conditioning installation company that has been operating for 30 years since it was first established in 1998. Marksmen Refrigeration and Air Conditioning install and repair air conditioning systems in the Wollongong region. Our Marksmen Refrigeration and Air Conditioning Review ranked the company amongst the top 5 air conditioning installation companies operating in Wollongong.

This company provides an impressive guarantee of their workmanship, committing to repair any installation faults regardless of the length of time since the completion of the installation.

Price

As our Marksmen Refrigeration and Air Conditioning Review team found that the Wollongong based company offers affordable prices generally in the medium range when compared to their competitors in our top 5 recommended air conditioning installation Wollongong based companies.

While Marksmen Refrigeration and Air Conditioning do not offer price matches or volume discounts, they are happy to discuss pricing with customers and can provide quotes over the phone, providing information on possible cash options and promotions that may positively affect the overall cost of the installation.

Marksmen Refrigeration and Air Conditioning Review installation costs

The above graph from our Wollongong comparison table depicts the placement of Marksmen Refrigeration and Air Conditioning as compared to the other top 5 ranked air conditioning installation Wollongong companies, showing them rated with a 4 out of 5, ranking them in equal second place out of the 5 companies rated by our Compare Air Conditioning team.

Quotation system

Marksmen Refrigeration and Air Conditioning provide free on-site quotes, with no cost charged up front to their customers at this stage. They also provide fully digital quotes, detailing the installation components by room or area, so that customers can understand the cost of each component as well as the total overall cost of the installation work to be carried out.

As our Marksmen Refrigeration and Air Conditioning Review team found, the air conditioning installation company based in Wollongong can provide quotes over the phone, that are subject to change upon site inspection, which is standard for the industry. When providing a quote, Marksmen Refrigeration and Air Conditioning are sure to explain in detail information regarding potential cash backs and promotions that may affect the quotation cost, potentially making purchase and installation work even more affordable for customers.

The below image, taken from the Marksmen Refrigeration and Air Conditioning website, is of their online contact form. Customers can use this online form to easily and quickly send a message or enquiry to the company.

Marksmen Refrigeration and Air Conditioning Review online forms
( Source: http://www.marksmenairconditioning.com.au/
)

Financing

Through our Marksmen Refrigeration and Air Conditioning Review, we found that the Wollongong-based air conditioning installation company do not provide financing options to their customers, preferring customers to pay in full for the air conditioning systems purchased as well as the installation work, upon completion of the installation project. Customers are able to discuss this in more detail with the staff at Marksmen Refrigeration and Air Conditioning when they call to enquire about a quote and possible payment options.

Customer Service

Our Marksmen Refrigeration and Air Conditioning Review team found the staff at the air conditioning installation Wollongong-based company to be friendly, polite and helpful with customers enquiring about their air conditioning installation products and services. Customers are able to speak with Mark, the director of the company, on initial contact, who is an experienced and knowledgeable technician able to answer customer questions as needed and also able to provide all the information required to help them with their purchasing decision.

Through our Marksmen Review, the air conditioning installation Wollongong business were rated with an 8 out of 10 for customer service experienced over the phone and 7 out of 10 for customer service experienced via email.

The graph below from our Compare Air Conditioning Wollongong comparison page depicts this rating of customer satisfaction by phone and email and shows Marksmen Refrigeration and Air Conditioning ranked in second place for both of these customer satisfaction components.

Air conditioning installation Wollongong for Marksmen review

Our Marksmen Refrigeration and Air Conditioning Review also rated the response times taken to reply to both the customers first initial enquiry, as well as the time taken to provide a quote in response to a specific quotation request. As our review team found, this Wollongong-based air conditioning installation company can take some time to respond to enquiries and requests for quote, but when the team called to follow up they found that the staff had not received these emails due to major technical issues. The staff were sincerely apologetic about this, correcting the issue by providing a quote immediately over the phone as well as providing a $200 discount together with an additional discount due to a current promotion, to make up for the initial long response. Our team were impressed by their responsiveness, their offer of a discount, and their general eagerness to ensure a competitive and discounted price, proving their commitment to providing excellent customer service. Mark, the director, came across as confident and knowledgeable, and willing to go above and beyond to make up for their IT issues causing the initial email to go astray and their initial prolonged response.

The graph below, also taken from our Compare Air Conditioning Wollongong comparison page, depicts these response times across our top 5 air conditioning installation Wollongong-based companies. Although this company was found by our Marksmen Refrigeration and Air Conditioning Review team to sometimes have a slow response, this was quickly made up for with their immediate response to both types of requests upon follow up by our team.

Marksmen review on customer service

Marksmen Refrigeration & Air Conditioning provide service in the Wollongong region only, which does not include rural areas. Their hours of operation are between Monday to Friday from 8am to 5pm, and they are closed on weekends.

Marksmen review customer testimonials
( Source: http://www.marksmenairconditioning.com.au/ )

The above image taken from the Marksmen Refrigeration & Air Conditioning website, depicts a positive testimonial from a customer clearly satisfied with their work and friendly & professional service the company provides.

As our Marksmen Refrigeration and Air Conditioning Review team found there were not many reviews across google and other review sites, although the one review posted is favourable with a 5 out of 5 rating. Our Compare Air Conditioning review team rated the air conditioning installation Wollongong-based company with a generally slow response time and an overall customer satisfaction rating of 3.8 out of 5 stars, ranking Marksmen Refrigeration & Air Conditioning in second place overall when compared to our other top 5 recommended air conditioning installation companies in the region.

Our Marksmen Refrigeration and Air Conditioning Review customer service ratings

 

Product range

Our Marksmen Review noted that the Wollongong-based air conditioning installation company recommends Mistubishi Heavy Industries as their top brand of air conditioning systems, preferring to supply and install this brand over others.

The company also recommends Fujitsu and will install these products for customers as well and, as our review of their website found, they also use and install Panasonic air conditioning systems, providing their customers with a range of products to choose from to best suit their specific needs.

The image below is taken from the Marksmen Refrigeration and Air Conditioning listing the brands that the air conditioning installation Wollongong company provides and installs for their customers.

Marksmen Refrigeration and Air Conditioning Review brands
( Source: http://www.marksmenairconditioning.com.au/ )

Technical expertise and experience

The air conditioning installation Wollongong-based company, Marksmen Refrigeration and Air Conditioning, installs and repairs air conditioning systems in both commercial and residential properties, including apartments. Their products include split, reverse, inverter and multi-systems, as well as ducted heating and cooling systems. They can also sub contract to other companies for ducted heating and hydronic systems, as they do not provide this service themselves. They have the ARC tick of approval, an industry standard, giving them a license to handle refrigerants.

As our Marksmen Review noted, this company provides an impressive guarantee of their workmanship, committing to repair any installation faults regardless of the length of time since the completion of the installation.

Our Marksmen Refrigeration and Air Conditioning Review team also commented that most of their jobs have a 6 to 8 week waiting period, with 6 weeks in the winter and 2 months in the summer as they take their time to ensure customers have the best quality product and service to suit their specific requirements.

Our Marksmen review additional review for air conditioning installation Wollongong
( Source: http://www.marksmenairconditioning.com.au/ )

The above image is taken from the company’s website, showing a technician surveying his installation work.

In summary, Marksmen Refrigeration and Air Conditioning, have been operating since 1988 and have 30 years of industry experience and expertise behind them. They have a strong commitment to excellent customer service, offer great guarantees for their workmanship and provide cost-effective products and services to their customers.

Our Compare Air Conditioning team rated them with an overall 3.5 out of 5 stars, as pictured below, ranking them amongst our top 5 recommended air conditioning installation companies in the Wollongong region.

Marksmen Refrigeration and Air Conditioning Review star ratings