Rapidcool Air Conditioning & Electrical Review

Price

Our Rapidcool Air Conditioning & Electrical review found this Wollongong -based air conditioning installation company to offer comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, making them reasonable and affordable for customers.

When considering Rapidcool Air Conditioning & Electrical‘s pricing, it’s important to note the brand the company is using leading brands of a high quality. The company recommends and prefer to use Daikin and Actron Air, because of their competitively priced products and that are considered some of the top brands of the industry in terms of quality and reliability.

Our Rapidcool Air Conditioning & Electrical review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, the Rapidcool Air Conditioning & Electrical team believes that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service, which is not consistent with the service provided by Rapidcool Air Conditioning & Electrical and therefore cannot be matched. As there is no formal financing plan, all customer accounts needs to be finalised on the same day that the work is finished.

Even though Rapidcool Air Conditioning & Electrical does not have the most flexible pricing options, as perhaps the focus for the company is on providing the best price for installation and units from the outset. It’s actual pricing and cost effectiveness is impressive for a smaller-sized company, as its buying power is more limited than some of the other bigger Wollongong -based air conditioning installation companies.

As part of our Rapidcool Air Conditioning & Electrical review, the cost effectiveness of the company was investigated, and then compared with our top 5 Wollongong-based air conditioning companies, seen in the graph below. Rapidcool Air Conditioning & Electrical was found to have an affordable and reasonable pricing range. Our review team gave them a solid rating of 3 out of 5 for overall cost effectiveness, which is comparable to 1 of our other Wollongong -based air conditioning installation companies in our top 5.

Quotation system

Rapidcool Air Conditioning & Electrical can be contacted via phone, through an office number or mobile number, via email or by using their online contact forms. Customers can use any of these methods of contact to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Rapidcool Air Conditioning & Electrical team can quote off house plans, however they prefer to conduct an in-home free quote as a way of providing a more exact quote.

Our Rapidcool Air Conditioning & Electrical review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs; however they include all of the relevant information.

Rapidcool Air Conditioning & Electrical offers a free onsite quote, to customers in the Wollongong region, however the company does not generally service rural areas outside of the Wollongong city area. For customers outside of the Wollongong area, the company’s management are happy to consider on a case to case basis to whether they could provide services. Customers in these areas would also receive additional charges relating to travel costs.

The company has two online forms, one being an online quote form and the other a customer contact form on their website. Both forms can be used to request a quote or call back from the company. The online quote form, as seen in the image below, is very simplistic and quick and easy for customers to fill out.

The online contact form, as seen in the image from the Rapidcool Air Conditioning & Electrical website, is similar to the online quote form, with a simplistic, easy to use outlay. The company gives a guarentee that they will contact the customer back within two working days.

Financing

Our Rapidcool Air Conditioning & Electrical review found that this company has no formal financing option, with the full amount needing to be paid up front before installation; this is similar practise of some of the other Wollongong-based air conditioning companies.

Customer Service

Our Rapidcool Air Conditioning & Electrical review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review, Rapidcool Air Conditioning & Electrical was awarded with an impressive, higher than average level of customer service. The Rapidcool Air Conditioning & Electrical were found to be eager to help, concise in their answers, knowledgeable, and easy to understand.

The Rapidcool Air Conditioning & Electrical team pride themselves on the customer service they provide, with their philosophy being to always put the customer first. They believe that by giving customers a professional, courteous and punctual service every time is the key to their success and they aim to exceed customer satisfaction every time. The Rapidcool Air Conditioning & Electrical team also strive to provide accurate, detailed and prompt quotations on all jobs, be competitive on price as well as provide timely installation and great after sales service. They also value their customers’ time by scheduling services for a specific day and time, instead of a time range like other air conditioning installation companies in the Wollongong area.

Our Rapidcool Air Conditioning & Electrical review gave this Wollongong-based company an amazing above average score of 4 out 5 for its overall customer service performance; however this is a higher rating than 4 of our top 5 Wollongong-based air conditioning installation companies and similar to our top companies scoring Camray Air. This customer service overall rating however is a solid and very competitive score, when compared against the rest of the Wollongong-based air conditioning installation companies in the market.

During the review, our Rapidcool Air Conditioning & Electrical review team explored the customer service performance of many Wollongong -based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Our Rapidcool Air Conditioning & Electrical review rated this Wollongong-based company higher than 1 of our top 5 Wollongong-based air conditioning installation companies and similar to 2 other from the top 5 in the phone category of customer service. In customer service by phone, the Rapidcool Air Conditioning & Electrical team received 7 out of 10 for their customer service delivery by phone.

In the email customer service category, Rapidcool Air Conditioning & Electrical received an outstanding 9 out of 10 for their responses to customer inquiries by email. This score is higher than all of our top 5 Wollongong -based air conditioning installation companies and one of the highest score of all of the air conditioning installation companies in the Wollongong area in this category.

Our Rapidcool Air Conditioning & Electrical review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff displayed competency in answering questions and provided easy to understand and clear answers.

The graph below compares our top 5 Wollongong-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Rapidcool Air Conditioning & Electrical review found that the Wollongong-based company had a fast response time to both initial customer inquiries and response times when emailing back a prepared quote.

When responding to customer inquiries, the Rapidcool Air Conditioning & Electrical team responded generally with 24 hours, which is a fast response rate and higher than 4 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again fast, with a response generally received again within 24 hours and higher than the same 4 companies from top 5 companies in the first category. These rates ranked Rapidcool Air Conditioning & Electrical as one of the faster companies in relation to response time speeds, in comparison with the other top 5 air conditioning installation companies in the Wollongong area.

The response times recorded by the Rapidcool Air Conditioning & Electrical review team are fantastic results for a smaller-sized company, where usually business roles and duties maybe undertaken by one or two people. Therefore with this in mind, Rapidcool Air Conditioning & Electrical have managed a higher than average score, which is an outstanding effort and a great reflection of their customer service standard.

The Rapidcool Air Conditioning & Electrical company doesn’t not offer flexible price options, like price matching or discounts for multiple unit purchases, as they prefer to give their best price from the outset. Rapidcool Air Conditioning & Electrical team members can advise customers of special manufactures promotion at time of purchase or customers can check on their Facebook page for their current specials and promotions.

Our Rapidcool Air Conditioning & Electrical review team investigated online customer ratings for this Wollongong-based installation company, featuring testimonials and reviews on sites such as Google, Facebook and Yellow Pages. Rapidcool Air Conditioning & Electrical has a strong and competitive online rating from its customers online with a standard rating of 3.5 out of 5.

Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Rapidcool Air Conditioning & Electrical. Below is a customer testimonial from the company’s website, with the customer commended the service she received in regards to efficiency, timeliness and professionalism.

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of the Rapidcool Air Conditioning & Electrical team’s workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and will be happy to use the company again.

Product range

Our Rapidcool Air Conditioning & Electrical review found that the company supply and install high quality and energy efficient systems from the leading brands such as Daikin and Actron Air. The company also are very proud to be associated with the following brands as well; Panasonic, Fujitsu, Actron Air, Kelvinator/Electrolux, Mitsubishi Electric and LG, as in the image below found on their website.

From their extensive experience, Rapidcool Air Conditioning & Electrical has sourced the highest quality and most technically efficient companies in air conditioning temperature control solutions. This allows the company to specify and recommend the best products for a customer’s home, building developments or commercial premises.

Technical expertise and experience

Rapidcool Air Conditioning & Electrical has a highly skilled workforce with expertise and experience in all aspects of air conditioning and refrigeration. They take special pride in having highly trained employees, not contractors, who are fully qualified and insured. The company also holds an ARC certification, which is an industry recognised standard.
In recognition of Rapidcool Air Conditioning & Electrical’s professionalism and experience, some of the respected air conditioning manufacturer companies have selected the company to be their chosen warranty agent and in several cases Rapidcool Air Conditioning & Electrical is the sole agent for the Wollongong area.
Rapidcool Air Conditioning & Electrical offers 5 years warranty on installation workmanship, as do most of the Wollongong-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. When customers purchase an air conditioner from Rapidcool Air Conditioning & Electrical, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Wollongong-based air conditioning companies are presented below. Rapidcool Air Conditioning & Electrical‘s installation warranty coverage is comparable to 3 of the top 5 Wollongong air conditioning installation companies warranties in terms of years of coverage. Although Rapidcool Air Conditioning & Electrical is lower than 1 of the top 5 Wollongong-based air conditioning companies in terms of the years of coverage for installation workmanship; however our review team acknowledges that issues relating to installation generally arise soon after the installation.

In summary, our Rapidcool Air Conditioning & Electrical review found that the company is a great option for customers in the Wollongong area who are looking for air conditioning installation. Rapidcool Air Conditioning & Electrical is a smaller-sized company with a lot to offer, with affordable and reasonable pricing, comprehensive website with live chat and great customer service standards. The company is also a great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Rapidcool Air Conditioning & Electrical is not as flexible in its pricing as other larger Wollongong-based air conditioning installation companies, it’s many other great features are hard to pass.

The company also has consist ratings and customer reviews online, with our Rapidcool Air Conditioning & Electrical review finding them a great option for customers and rated them just outside the top 5 Wollongong-based air conditioning installation companies.

Our Rapidcool Air Conditioning & Electrical review considered a wide range of factors associated with successful air conditioning installation companies. These factors were assessed and compared against other Wollongong-based air conditioning installation companies. Our Rapidcool Air Conditioning & Electrical review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Wollongong-based air conditioning installation companies.