TC AIR Review

Price

Our TC AIR review found this Wollongong -based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, however still affordable for their customers.

When considering TC AIR ‘s pricing, it’s important to note the brands the company is using are high quality, leading brands. The company recommends and prefer to use Daikin and Fujitsu, because of their competitively priced products and that they are considered to be the top brands of the industry in terms of quality and reliability.

Our TC AIR review found that the company has some flexibility in their pricing as they can offer price matching and further discounts for multiple unit purchases to their customers. It is important to note however that decisions regarding further discounts are at the discretion of the TC AIR management and are considered on a case to case basis. The company also offer special promotions from time to time and advertise these specials on their website.

Even without further discounts the company’s actual pricing and cost effectiveness is impressive for a medium-sized company, as its buying power is limited than some of the other bigger Wollongong -based air conditioning installation companies.

As part of our TC AIR review, the cost effectiveness of the company was investigated, and then compared with our top 5 Wollongong-based air conditioning companies, seen in the graph below. TC AIR was found to have an affordable and reasonable pricing range. Our review team gave them an solid rating of 3 out of 5 for overall cost effectiveness, which is an average score for cost effectiveness and is comparable with 1 of our other Wollongong -based air conditioning installation companies in our top 5 and lower than the other top 4 companies.

Quotation system

TC AIR can be contacted via phone, through an office number, mobile number, by email or via an online form, when requesting a quote from the company. Team members can give basic quotes over the phone, or via email. The TC AIR team can work off house plans, however they prefer to conduct an in-home free quote as an estimator can give a more exact quote.

Our TC AIR review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs; however they include all of the relevant information.

The TC AIR online form is a general form where customers can use it to request a quote, send a message or a review. Simple and easy to fill out, the form, as seen in the image below is a quick way to request a quote. Our review team found as with most air conditioning installation companies that it is best to follow up any email or on online form correspondence, with a phone call to ensure the request was received.

TC AIR offers a free onsite quote, to customers in the Wollongong area from Helensburgh to Gerringong regions. TC AIR does not service rural areas outside of the Wollongong city area.

Financing

Our TC AIR review found that this company has a formal financing option, however only on selected products. As a Fujitsu specialist, TC AIR provides interest free finance to its customers via Fujitsu General in partnership with Lombard Finance. Finance is offered only on the purchase and install of any Fujitsu ducted air conditioning system, with interest free terms up to 36 months. The image below is part of the advertisement for their finance offer from the TC AIR website.

For all other products, installations and services, the full amount needs to be paid on the day of the service occurs; with this being similar practise of other Wollongong-based air conditioning companies.

Customer Service

Our TC AIR review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review TC AIR was awarded with a solid and average level of customer service. The TC AIR team were found to be knowledgeable and easy to understand, providing clear and informative responses, even on initial inquiry phone calls.

The TC AIR team prides themselves on tailoring, suppling and installing quality Daikin and Fujitsu air conditioning systems to match customer needs and budget – whether it be ducted, multi or single split system air conditioners. The team takes into account customers specific needs and requirements to make their home as comfortable as possible, offering long-term value, reliability and provide ongoing support and reliable service well after the installation.
TC AIR was created to operate as a customer-focused business, with the team of local tradesmen, apprentices and office staff striving daily to create an excellent experience and provide great customer service for their Wollongong customers. The TC AIR team try to exceed customers’ expectations by providing a great level of service, with responsiveness, timeliness and professionalism.

Our TC AIR review gave this Wollongong-based company an average score of 3 out 5 for its overall customer service performance, being slightly lower than all of our top 5 air conditioning installation companies in the Wollongong area. This rating however is solid and competitive score, when compared against the rest of the Wollongong-based air conditioning installation companies in the market.

During the review, our TC AIR review team explored the customer service performance of many Wollongong -based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Our TC AIR review rated this Wollongong-based company similar to 2 of our top 5 Wollongong-based air conditioning installation companies in the phone category of customer service. In customer service by phone, TC AIR received 7 out of 10 for their customer service delivery by phone, which is a solid and competitive score.

In the email customer service category TC AIR received a slightly lower rating of 5 out of 10 for their response to customer inquiries by email, which is lower than all of our top 5 Wollongong-based air conditioning installation companies.

Our TC AIR review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff displayed competency in answering questions, providing easy to understand and clear answers.

The graph below compares our top 5 Wollongong-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our TC AIR review found that the Wollongong-based company had a fast response time to initial customer inquiries and slow response times when emailing back a prepared quote.

When responding to customer inquiries, a TC AIR staff member responded generally within 24 hours, which is a fast response rate and faster than 4 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote however was slow, with a response generally received only after 4 days. This rating is similar to again to the same 2 companies from the Wollongong top 5 companies in the first category. These rates ranked TC AIR with a medium level of response speeds in comparison to the other top 5 air conditioning installation companies in the Wollongong area.

The response time recorded by TC AIR review team can be attributed to the medium-sized company structure, where business roles and duties maybe undertaken by one or two people. Therefore response times for companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores.

The TC AIR review found that the company offers flexible price options, like price matching or discounts for multiple unit purchases. This however it is not standard practise and only considered on a case to case basis, the decision being at the discretion of the TC AIR management. Also beneficial for their customers, TC AIR advertises special promotions and deals on their website providing further flexibility in their pricing.

Our TC AIR review investigated online customer ratings for this Wollongong-based installation company and found numerous reviews across multiple websites, featuring testimonials and reviews on sites such as Google, Facebook and Local Search. TC AIR has a strong and competitive online rating from its customers online with an impressive rating of 4.4 out of 5. Customers commended the company on its team technical knowledge and customer service, with the majority of customers having positive experiences from the service they received.

The following customer testimonial is from the TC AIR website itself. The customer commends the company and its technical team on their technical skills and knowledge, professionalism and tidiness. The customer also happily recommends this company to other potential customers.

The next customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of TC AIR staff customer service, knowledge and price. The customer in the review below is clearly impressed by their service received and would choose to use the service again

Product range

Our TC AIR review found that the company supply and install high quality and energy efficient systems from two leading brands, Daikin and Fujitsu, as in the images below found on their website.
Daikin supplies their air conditioning systems through their specialist dealer network, with TC AIR being Daikin’s largest residential dealer this side of Sydney. Similarly with Fujitsu, TC AIR is an authorised Fujitsu dealer for their air conditioning products in the Wollongong area.

The TC AIR company offers customers a fully operational air conditioning showroom, which is open Monday to Friday, from 9am-5pm. The company has its most popular systems on display, so customers can see, hear and feel the systems before committing to buy. TC AIR prides themselves on having one of the biggest air conditioning showroom on the southern side of Sydney.

Technical expertise and experience

TC AIR employs a team of dedicated and enthusiastic technicians who offer clients quality workmanship coupled with a prompt and reliable service. TC AIR is committed to the training and development of its staff and culture of continual improvement, allowing the team to be at the forefront of HVAC technological developments. All of the TC AIR technicians are fully certified and insured and the company holds an ARC certification, which is an industry recognised standard.
TC AIR employs 10 local tradesmen, apprentices and office staff, with 5 vehicles on the road constantly servicing the Wollongong area. Team members possess a variety of air conditioning installation and service history, as well as household electrical experience. All service vans carry drop sheets, vacuums and household cleaning products to clean up any mess made by the technicians. The company also has one van purposely set up for service and maintenance work, with a tradesman, who specialises in service work.
TC AIR offers 5 years warranty on installation workmanship, as do most of the Wollongong-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. This means all of TC AIR’s installations of Daikin and Fujitsu split and ducted air conditioners are covered by a 5 year parts and labour warranty, giving customers peace of mind. When customers purchase an air conditioner from TC AIR, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Wollongong-based air conditioning companies are presented below. TC AIR ‘s installation warranty coverage is comparable to 3 of the top 5 Wollongong air conditioning installation companies warranties in terms of years of coverage. Although TC AIR is lower than 1 of the top 5 Wollongong-based air conditioning companies in terms of the years of coverage for installation workmanship, our review team acknowledges that issues relating to installation generally arise soon after the installation.

In summary, our TC AIR review found that the company is a solid option for customers in the Wollongong area who are looking for air conditioning installation. TC AIR is a medium-sized company with a lot to offer, with reasonable pricing, a working air conditioning showroom service and specialists in residential air conditioning. TC AIR is also great option for those customers whose priority is a specialist company, not only in residential air conditioning installation, but also as specialists dealers for two leading air conditioning brands. The staff are knowledgeable, experienced and have the necessary technical skills. In addition, TC AIR offers some flexibility in its pricing, so with these features in mind, the company is hard to pass by.

The company also has consist ratings and customer reviews online, with our TC AIR review finding them a great option for customers and rated them just outside the top 5 Wollongong-based air conditioning installation companies.

Our TC AIR review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Wollongong-based air conditioning installation companies. Our TC AIR review gave this company an overall TC AIR of 3.5 out of 5 stars; placing them just outside the top 5 Wollongong-based air conditioning installation companies.