The Heat Shop vs National Heating and Cooling

The Heat Shop

National Heating & Cooling

Price

Customer Service

Compare Air Conditioning Rating

Pros

The Heat Shop
  • Cheap prices
  • Good response time to email request
  • Fast response times
National Heating & Cooling
  • Excellent pricing
  • Services rural areas
  • Good customer service

Cons

The Heat Shop
  • No deals during off season months
  • No weekend availability
National Heating & Cooling
  • Only do some types of apartments
  • No price matching policy
  • No weekend availability

Summary

The Heat Shop and National Heating & Cooling are both great choices when choosing an installation specialist in the Geelong area. Each company falls in the top five for the Geelong, with The Heat Shop ranking first and National Heat & Cooling coming in at 4th. The Heat Shop, with a Compare Air Conditioning Rating of 4.5, edge just ahead of National Heating & Cooling’s overall score of 4 out of 5.

These Geelong-based air conditioning installation companies are at the lower end in pricing and take care to provide their clients with high quality installations and advice to help them find an appropriate unit to suit their needs. Both offer great value and expertise with user-friendly customer service.

Price

The Heat Shop

National Heating & Cooling

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

The Heat Shop, overall, offers low prices throughout the year and do not generally offer discounts as a matter of course. The Heat Shop and National Heating & Cooling rate highly on value for money, both receiving a score of 5 out 5 for cost effectiveness. Similarly they both offer volume discounts for jobs that include a number of units being installed. National Heating & Cooling are open to price matching quotes from competitors as long as the details of the job are like for like. This is also the case for The Heat Shop but they will only offer price matching if requested.

As well as having low pricing in general, National Heating & Cooling offer deals during the winter months when their manufacturers generally release their key cash back promotions. These are passed on to National Heating & Cooling customers who can then utilise special offers during this period and can also apply for financing. The Heat Shop do not offer either special offers or financing, but while slightly more strict on pricing, they are wiling to discuss this aspect further once a quote is generated. This is one of the main points at which their pricing methods differ and it might make National Heating & Cooling better value for customers who were looking to install during the winter months, depending on the deals being offered.

National Heating and Cooling offer financing. The Heat Shop does not.

Very close on pricing, The Heat Shop and National Heating & Cooling are both appropriate choices for those who need to prioritise their budget. However, in the off-peak season National Heating & Cooling may have a slight edge on pricing due to their ability to offer manufacturer deals. This would be to the customer’s advantage unless a summer installation time was essential.

Customer Service

The Heat Shop

National Heating & Cooling

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

8/10
8/10

Response time to acknowledge request

24 - 48 hours
< 6 hours

Response time to provide quote

24 - 48 hours
2 - 4 days

Online ratings / reviews

4.8/5
4.2/5

The Heat Shop and National Heating & Cooling are very close in their general level of customer service, with .2 of a point between them; The Heat Shop scoring 4 out of 5 with National Heating & Cooling at 3.8. Overall, they both rate highly. However, in terms of response time to customer enquiries The Heat Shop rate fast when both email and telephone contact was considered, while National Heating & Cooling were given a medium rating for the same criteria.

Both companies service rural areas, offering free onsite quotes. They are able to install and repair units. Neither company is available on the weekend.

While both The Heat Shop and National Heating & Cooling indicate that they do apartment installations, National Heat & Cooling are only able to install in certain types of apartments and under specific conditions. This would exclude certain customers from being able to select National Heating & Cooling, if their apartment block did not meet the conditions under which the company will take on the job. These conditions include having an external walk on and access to your own switch board. The Heat Shop do not have these restrictions.

The Heat Shop offer a 5-year workmanship warranty on installation, with National Heating & Cooling’s a year longer at 6-years of workmanship warranty. Either company can expertly install and repair a wide selection of air conditioning brands, giving customers options to suit their needs.

During contact with each business the staff proved to be polite and helpful. The Heat Shop and National Heating & Cooling offered clear and concise quotes, with easy to access forms on their web site. Both offer digital and online quotes rather than over the phone and are compliant with environmental regulations, receiving an ARC Certified Tick.

Expertise

The Heat Shop

National Heating & Cooling

Apartments

Commercial and residential

ARC Tick

Year established

1985
2011

Installation warranty

5 YEARS
6 YEARS

Established in 1985, The Heat Shop has over 30 years of experience and is considered an industry leader in the Geelong area. By comparison, National Heating & Cooling are the youngest of our top 5 air conditioning installation companies in the Geelong area, having been established in 2011. Despite this age gap, National Heating & Cooling’s team build customer confidence by being able to expertly discuss, recommend and install various types of air conditioning units, the selection of which is tailored to their customer’s requirements.

The Heat Shop and National Heating & Cooling have the knowledge to install and repair most systems including inverter systems, split and reverse systems, multi systems, ducted heating and cooling, evaporative cooling and hydronic boiler heating. Of the two only National Heating & Cooling are able to install and service steam boiler heating.

Both companies offer highly knowledgeable and skilled technicians.