Optima

Bradmac Airconditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Optima
  • Very quick response times
  • Willing to do complex installations
  • Competitive pricing from the outset
Bradmac Airconditioning
  • Good customer service
  • Strong online reviews
  • Help access promotions

Cons

Optima
  • Rigid pricing
  • No volume discounts
  • No weekend availability
Bradmac Airconditioning
  • Rigid pricing
  • Slow response by email
  • No weekend availability

Summary

Following extensive research and a thorough side-by-side company review, our team found that Optima came out slightly ahead of BradMac Airconditioning, based on a range of key factors relevant to customers. However, both companies performed well across a range of indicators, and are strong choices for having your air conditioning installation installed. Overall, Optima ranked as our top AC installation company in Melbourne, while BradMac Airconditioning ranked 6thoverall. Our team gave Optima 4.5 stars overall, and gave BradMac a rating of 3.5 stars out of 5.

Price

Optima

Bradmac Airconditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

From a cost effectiveness perspective, Optima ranked 5 out of 5, whereas BradMac rated 3.5 out of 5. Optima tends to provide customers with excellent prices from the very beginning, and doesn’t rely or have policies around volume discounts, seasonal promotions, or price matching. BradMac Airconditioning on the other hand, while not as competitive on price as Optima, can help customers access deals and promotions of the manufacturers, which fluctuate over the course of the year. BradMac Airconditioning is open to discussing price matching if the competitor quote is genuinely like-for-like, which means that customers can gain better value this way.

Customer Service

Optima

Bradmac Airconditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
6.5/10

Customer service rating by email

9/10
7/10

Response time to acknowledge request

< 6 hours
> 4 days

Response time to provide quote

< 6 hours
> 4 days

Online ratings / reviews

4.4/5
4.8/5

Both Optima and BradMac have strong customer service. Where Optima excels however is the response time to online or email requests for a quotation. While BradMac Airconditioning can take more than 4 days to respond with a quote, Optima generally do so within 6 hours. Their staff were friendly, knowledgeable and professional, and our team rated their overall customer service by phone 8 out of 10, and their customer service by email an impressive 9 out of 10. In contstract, BradMac was still rated strongly by our review team, with a customer service rating by phone on 7 out of 10, and by email the rating was 6.5 out of 10.

BradMac Airconditioning has slightly better online ratings and reviews – exceptionally good at an average of 4.8 out of 5. Optima’s average online ratings and reviews are also generally very good, scoring on average 4.4 out of 10. This means that both companies generally leave their customers satisfied with their performance and the AC solution installed by the company.

Expertise

Optima

Bradmac Airconditioning

Apartments

Commercial and residential

ARC Tick

Year established

1985
1987

Installation warranty

6 YEARS
5 YEARS

Optima has a slightly longer installation warranty, offering a 6-year warranty on their installation, compared to BradMac which offers a 5-year warranty. Both companies are able to install air conditioning in both commercial and residential houses, and are willing to install AC in apartments and units as well. Both companies were established in the 1980s and have an experienced team and leadership.

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