Optima vs Melbourne Heating and Cooling

Optima

Melbourne Heating and Cooling

Price

Customer Service

Compare Air Conditioning Rating

Pros

Optima
  • Very quick response times
  • Willing to do complex installations
  • Competitive pricing from the outset
Melbourne Heating and Cooling
  • Service based company-high customer service
  • High quality brands
  • Knowledgeable

Cons

Optima
  • Rigid pricing
  • No volume discounts
  • No weekend availability
Melbourne Heating and Cooling
  • No financing or price matching
  • Expensive Pricing
  • No weekend availability

Summary

Both Melbourne Heating and Cooling and Optima are Melbourne-based air conditioning installation companies with over 20+ years’ experience in the industry. Melbourne Heating and Cooling and Optima offer air conditioning installation, maintenance and repair of all types of air conditioners.


Our Melbourne Heating and Cooling review rated them with an overall score of 3.5 out of 5 stars, which is a competitive and solid rating that places them just outside of the top 5 ranking Melbourne-based air conditioning installation companies.


Of the two, Optima currently provide the best value for customers. They have a comprehensive range of products and services, competitive prices, and many years of knowledge and experience. Melbourne Heating and Cooling offer a high standard of customer service and knowledge, but as they stock higher end products their prices are situated in the higher end of the Melbourne market. Refreshingly they are willing to admit this and will talk customers through their choices and options.

Price

Optima

Melbourne Heating and Cooling

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Of the two companies, Optima’s prices are very competitive, and generally lower or equal to other providers. Their cost effectiveness has them rated with a perfect score of 5 out of 5. When our Melbourne Heating and Cooling review team researched the company and its pricing they found that the company supplies high quality brands and service, which should be kept in mind as their pricing reflects this. Melbourne Heating and Cooling are definitely not the cheapest option for air conditioning customers. This is reflected in their rating of 3 out of 5 in terms of price, which is a lower score than all of our top 5 Melbourne-based air conditioning installation companies.

Our Optima review team found the company does not offer a price match guarantee and instead prefer to give a realistic and competitive quote from the beginning, to avoid “hidden” costs. Their knowledge of products and systems allow them to offer fair prices without the need to price-match or offer seasonal discounts as many companies do. Melbourne Heating and Cooling also do not offer price matching on their products and services, due to their pricing being based on high quality products and services, as mentioned above.

Melbourne Heating and Cooling do however offer their customers volume discounts if more than 3 units are purchased at the same time. Optima do not offer volume discounts.

It was found that Optima do not provide financing. Despite Melbourne Heating and Cooling also not offering a formal in house financing program, they can offer an instalment payment plan or can offer recommendations of third party brokers.

Customer Service

Optima

Melbourne Heating and Cooling

Clear quote

Weekend availability

Customer service rating by phone

8/10
6.5/10

Customer service rating by email

9/10
7/10

Response time to acknowledge request

< 6 hours
< 6 hours

Response time to provide quote

< 6 hours
> 4 days

Online ratings / reviews

4.4/5
3/5

Our review team rated Melbourne Heating and Cooling and Optima with a good level of customer service. Their teams came across as friendly, polite and willing to help. Both teams were very knowledgeable and professional, during both phone calls and email correspondence. Our test calls awarded Optima with an 8 out of 10 rating for customer service via phone compared to Melbourne Heating and Cooling’s still solid 6.5 out of 10.

The Melbourne Heating and Cooling review found that the company lost points for their customer service response with providing a quote via email, which took over 4 days to Optima’s under 6 hour turn around. The review team recommend that customers follow up Melbourne Heating and Cooling by phone to improve this response time. Via email Optima were very impressive, receiving a score of 9 out of 10 to Melbourne Heating and Cooling’s 7 out of 10.

Despite the differing scores Melbourne Heating and Cooling staff members were found to be polite and friendly. They were knowledgeable and professional both by phone and email, answering questions in detail and engaging in thorough discussion to offer air conditioning solutions. They were proud to state that they use quality products and focus on providing a high level of service when the subject of their prices arose.

Melbourne Heating and Cooling can offer basic quotes over the phone and via email, but they prefer to give a comprehensive quote after an onsite inspection. Both Optima and Melbourne Heating and Cooling offer a free onsite quote, which tends to be standard in the Melbourne airconditioning installation market.
Optima will install most brands of air conditioning unit, based on your specific preferences and requirements but they are a Club Daikin dealer and find Daikin’s products to be reliable, sturdy and durable. Also, in Optima’s experience, Daikin’s air conditioning units are consistently high quality and low maintenance.

Neither company offer weekend availability.

Expertise

Optima

Melbourne Heating and Cooling

Apartments

Commercial and residential

ARC Tick

Year established

1985
1997

Installation warranty

6 YEARS
6 YEARS

Both companies have an impressive amount of experience, with Melbourne Heating and Cooling offering over 20 years in the industry and Optima with 30 years. Both have highly experienced and knowledgeable teams and in all heating and cooling solutions for all kinds of buildings including apartments and both commercial and residential properties.

The Melbourne Heating and Cooling review found that all staff members showed a high level of technical knowledge and offered a range of technical and trades people providing a wide range of heating and cooling solutions.
Both Optima and Melbourne Heating and Cooling offer a 6-year installation warranty on their services, which has been found to be a standard practice for most Melbourne-based air conditioning companies. Each company has the ARC tick, which is an industry standard.

It is important for customers to note that Optima may decline to install air con in an apartment building if a building already has a relationship with another company or the customer has not received approval from their body corporate.

Overall Melbourne Heating and Cooling was given a solid and competitive rating of 3.5 out of 5 stars. Our Optima review team awarded this company an impressive overall rating of 4.5 stars out of 5, however either company would be a good choice for installation depending on your budget and location (Optima do not generally travel beyond the Melbourne suburbs).