Laser Electrical vs Buderim Air

Summary

With strong response times, excellent customer service and great prices, our review of air conditioning installation companies on the Sunshine Coast indicated that Laser Electrical Warana provide the best overall service. They are willing to price-match based on competitor quotes that are like-for-like and help customers access deals and cashback offers. They come across as genuinely eager to ensure their customers’ experience is an effective, cheap and painless process overall.


Locally owned and operated, Buderim Air is a medium-sized operation, with over 30 years’ experience in the industry. As with medium-sized companies, staff members may perform multiple roles. They service the entire Sunshine Coast area as well as surrounding rural regions. Buderim Air can custom design air conditioning solutions to best suit customer needs and budgets. They offer reasonable pricing on their products, with flexible discount options. Another standout feature is their 24/7 rapid response repair service for commercial clients. They have a comprehensive and easy to use website, which has relevant and useful information for customers and an easy navigation set up.

Price

On price Laser Electrical Warana was awarded a perfect score of 5 out of 5 for the highly cost effective pricing it offers. This outstanding result ranks Laser Electrical Warana in first place, making it the most cost effective company in the Sunshine Coast air conditioning installation market.

We found Laser Electrical Warana are willing to consider price matching deals if you find a cheaper offer – although, however price matches need to reflect a product and service that is genuinely equivalent, and one in which the installation can be completed in one day. Laser Electrical Warana are also happy to offer volume discounts when asked to install several multiple split system units.

While not being the cheapest in the Sunshine Coast, Buderim Air offer flexibility in their pricing through discounts like price matching, multiple unit purchases, special deals and promotions. They will consider price matching on like for like quotes and volume discounts on a case-to-case basis, at the discretion of the management team. They advertise both manufacturers’ promotions as well as their own special deals on their website. These can be found under the “Discounts” tab at the top of the web page. Buderim Air’s pricing rates on installation of air conditioning units are on average with standard market price, which is reasonable for customers. They were scored 3 out 5 overall for this sector, which is comparable with 2 of our other Sunshine Coast -based air conditioning installation companies in our top 5.

Customer Service

Our Laser Electrical Warana review rated this company with scores of 8 out of 10 for their high level of customer service delivered when responding to customer enquiries both via email and over the phone. Buderim Air were rated 7 out of 10 for their customer service delivery by phone and in the email customer service category they received 5 out of 10.

The difference in these scores could be attributed to each teams’ response time. Buderim Air had slow response times to both initial email customer inquiries and when emailing back a prepared quote, taking over 4 days to respond to customer inquiries. Their response rate in providing a prepared quote was again slow, taking around the same amount of time. Laser Electrical Warana generally takes half this time; with 1 to 2 days to acknowledge an online request, and providing a quote within the same time period. Buderim Air’s response time can be attributed to the medium-sized company structure, where business roles and duties maybe undertaken by one or two people.

Buderim Air’s team were otherwise found to be easy to deal with, knowledgeable, polite and professional. Their staff competently answered questions, providing easy to understand and clear answers. As mentioned they offer flexible price options, and assist customers in saving money by advertising special deals and promotions on their website, with team members also advising customers of special manufactures promotion at time of quoting. Commercial clients can also access a 24/7 rapid response repair service.

In terms of financing, Laser Electrical Warana is happy to assist with options and cashback opportunities. Buderim Air offers their customers a payment finance plan through Certegy Ezi-Pay for domestic split and ducted air conditioning systems. Furthermore each company offers a 5 year installation warranty.

Expertise

Established recently in 2015, our Laser Electrical Warana review found that this company still provides a high level of technical expertise. They offer both installation and repair services, delivered by a team with strong technical knowledge and outstanding customer service.

The ARC tick covers both Laser Electrical Warana and Buderim Air, which is essential when handling refrigerants.

With over 30 years’ experience Buderim Air is a medium-sized company with a lot to offer. As well as their technical knowledge of the air conditioning industry, they have flexible pricing and a comprehensive, easy to use website. Although Buderim Air has a slow response to emails their staff are dedicated and enthusiastic, delivering quality workmanship coupled with a reliable service. This company is committed to the training and development of its staff and culture of continual improvement, allowing the team to be at the forefront of HVAC technological developments. Conveniently they offer urgent after hours refrigeration and commercial air conditioning repair, with technicians on standby to attend to urgent break downs 24 hours a day, 7 days a week.