Laser Electrical vs Crown Power

Laser Electrical

Crown Power Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Laser Electrical
  • Strong response times
  • Excellent customer service
  • Great prices
Crown Power Air Conditioning
  • High level of online customer reviews
  • Specialising in air conditioning only
  • Authorised Daikin dealer

Cons

Laser Electrical
  • No weekend availability
  • No evaporative cooling option
Crown Power Air Conditioning
  • No weekends
  • Smaller business operation
  • Slow response times

Summary

Crown Power Air Conditioning is a smaller-sized operation, with the owner/director performing multiple roles. They have technical team members who perform air conditioning repairs and installations. Their online customer reviews are positive and the company trades as an authorised Daikin dealer. Crown Power Air Conditioning specialises in air conditioning, but also offer a range of heating and cooling options. Established over 10 years ago, Crown Power Air Conditioning has successfully installed over 4,000 air conditioning units to date. Their dedicated team of air conditioner experts can guide customers to the best-suited air conditioner for their needs and home or business. 


With strong response times, excellent customer service and great prices Laser Electrical Warana provide the best overall service according to our review criteria. Their staff provides prompt, clear and helpful information, actively assisting customers in selecting the most suitable product for their needs. Their prices were also found to be highly competitive compared to other Sunshine Coast air conditioning installation companies.

Price

Laser Electrical

Crown Power Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

For this criterion Laser Electrical Warana are hard to beat, being awarded a perfect score of 5 out of 5 from our reviewers for their highly cost effective prices. This outstanding result ranks Laser Electrical Warana in first place for the area, making it the most cost effective company in the Sunshine Coast market. Laser Electrical Warana’s prices are based on finding the most efficient solutions for each customer. They are willing to consider price match deals but note that price matches need to reflect a product and service that is genuinely equivalent, with an installation can be completed in one day. They also offer volume discounts when installing several multiple split system units.

By comparison, Crown Power Air Conditioning offer standard pricing on the products and services they provide. Their pricing on installation is generally on par with standard market price, making them reasonable and affordable for their customers. They recommend and prefer to use Daikin, which would have an affect on pricing, due to the high quality reputation of the brand. The company does not offer further discounts like price matching and for multiple unit purchases as standard practise, as they prefer to give their best price range from the start. Despite not being the very cheapest, Crown Power Air Conditioning‘s pricing and cost effectiveness is still impressive for a smaller-sized company, as its buying power is limited. They received a great rating of 3 out of 5 rating for cost effectiveness, which is comparable to 2 other Sunshine Coast -based air conditioning installation companies in our top 5.

Customer Service

Laser Electrical

Crown Power Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

8/10
6/10

Response time to acknowledge request

24 - 48 hours
> 4 days

Response time to provide quote

24 - 48 hours
> 4 days

Online ratings / reviews

5/5
4.9/5

Both companies’ customer service teams are friendly, prompt, polite, and most importantly, eager to help you find the best solution for your requirements. Laser Electrical Warana and Crown Power Air Conditioning both scored an excellent 8 out of 10 for their customer service by phone. Laser Electrical Warana repeated this score for their customer service via email, perhaps due to their fast response times – acknowledging a quote request in a time frame of 1 to 2 days, generally providing its customers with a quote within the same time period.

Crown Power Air Conditioning received 6 out of 10 for their response to customer inquiries via email, which is still a higher score than 1 of our top 5 Sunshine Coast-based air conditioning installation companies. In terms of an initial request a Crown Power Air Conditioning staff member generally responded only after 4 days. This is a slow response rate and similar to 2 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was the same, and thereby again considered slow. This difference can be attributed to the fact that Crown Power Air Conditioning are a smaller company, which may mean staff are doubling up on tasks. Overall Crown Power Air Conditioning were given an above average score of 3.5 out 5 for its customer service, which is a solid and competitive score when compared to the rest of the Sunshine Coast-based air conditioning installation companies on the market. They also scored very highly in terms of online reviews, receiving an impressive average score of 4.9 out 5.

Laser Electrical Warana are happy to assist with financing options and cashback opportunities. Crown Power Air Conditioning does not offer a formal financing solution nor does it offer instalment payments. Crown Power Air Conditioning does, however, generally try to offer their best price from the outset.

Expertise

Laser Electrical

Crown Power Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2015
2008

Installation warranty

5 YEARS
5 YEARS

Despite being one of the newer conditioning installation companies on the Sunshine Coast, established in 2015, Laser Electrical Warana provides a high level of technical expertise. They provide repair services and offer a 5 year installation warranty. According to our review team Laser Electrical Warana are particularly outstanding in customer service, price and eagerness to help customers find the best product and deal.

Both Crown Power Air Conditioning and Laser Electrical Warana are covered by the industry standard ARC tick of approval.

As a smaller sized company Crown Power Air Conditioning have a lot to offer, with 3 service locations and over 10 years’ experience in the air conditioning industry. They offer a great “Peace of Mind 5 Year Warranty”, which covers parts, labour and all installation workmanship for 5 years. Their solid standard pricing, coupled with excellent customer service and company standards make them a great choice for customers looking for an installation company in the area. Crown Power Air Conditioning’s staff are experienced and have the technical skills to perform a number of installations, whether it be installing a new air conditioner retrofitted to an older building, or a brand new air conditioner worked into the design of a new home or business. The company also prides itself on its online customer reviews and service awards, which can be viewed on their website.

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