Laser Electrical vs Harpers

Laser Electrical

Harpers

Price

Customer Service

Compare Air Conditioning Rating

Pros

Laser Electrical
  • Strong response times
  • Excellent customer service
  • Great prices
Harpers
  • Competitive pricing
  • Strong customer service
  • Services rural areas

Cons

Laser Electrical
  • No weekend availability
  • No evaporative cooling option
Harpers
  • Slower response times
  • No weekend availability
  • No volume discounts

Summary

Sunshine Coast based air conditioning installation company, Harpers Electrical, are the longest running of our top 5 companies in the area. They have over 33 years of experience in the industry, delivering top quality workmanship along with excellent rates to their customers, giving them a fourth ranking in our top 5 recommended installation and repair companies for the Sunshine Coast region.

Coming first in our Sunshine Coast top 5, Laser Electrical Warana provide the best overall service, offering detailed advice, great pricing and strong support for customers. They actively assist customers select the most suitable product for their needs. Impressively Laser Electrical Warana have secured the top spot in our recommended top 5 after only being established for three years, indicating the competence of their team.

Price

Laser Electrical

Harpers

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Laser Electrical Warana offer the relatively cheapest rates overall when compared with our top 5 air conditioning installation companies on the Sunshine Coast, scoring a perfect 5 of 5 out of 5 for the highly cost effective prices they offer.

Not far behind in terms of value, Harpers Electrical were given a solid 4 out of 5 for their cost effectiveness. This gives Harpers Electrical equal second place when compared to our other top 5 companies in the area, which indicates that their cost-effective solutions are successful.

Our Harpers Electrical review found that while the company do not offer volume discounts or business deals outright, they are open to further discussion of these options on a case-by-case basis during the quotation process. Laser Electrical Warana are happy with offering volume discounts when installing several multiple split system units and will also offer price matching, where Harpers Electrical will not.

Despite a lack of discounts, Harpers Electrical is still fairly competitive when compared to our other top 5 air conditioning installation businesses in the area. The company’s fees sit in the median price range for the installations and repairs when paralleled against their competitors. Their cost-effectiveness score and the second placing that comes with it indicate that Harpers Electrical do well when it comes to pricing.

Customer Service

Laser Electrical

Harpers

Clear quote

Weekend availability

Customer service rating by phone

8/10
6/10

Customer service rating by email

8/10
7/10

Response time to acknowledge request

24 - 48 hours
> 4 days

Response time to provide quote

24 - 48 hours
> 4 days

Online ratings / reviews

5/5
1/5

Laser Electrical Warana continue to excel with their customer service scores, receiving a rating of 8 out of 10 for their strong level of customer service when responding to customer enquiries both via email and over the phone. These scores, when compared to our top 5 Sunshine Coast companies, rank Laser Electrical Warana in equal second place for customer satisfaction through email, and in equal first for customer satisfaction via phone.

Harpers Electrical achieved a 7 out of 10 for email responses and a 6 out of 10 for phone responses. We found the company to be very easy to work with, and open to working around a wide range of times and schedules. Their employees come across as eager to help.

Harpers Electrical generally respond to initial customer enquiries within a 4-day or more timeframe, taking the same time to generate a quote. This is fairly standard for the industry but slow when compared to our top 5 companies, particularly when compared to Laser Electrical Warana, who responded to queries usually within a time frame of 2 days, sometimes less.  Laser Electrical Warana offer an impressive online service, with quick email response rates.

Our Laser Electrical Warana review indicated that they are open to assisting with financing options and cashback opportunities. Harpers Electricaldon’t offer any financing options to their customers.

One of the things that stood out about Harpers Electrical was the personalisation of their service specifications to suit the needs and wants of each customer, thus providing a smooth process from start to finish.

In terms of locations, Laser Electrical Warana services a wide area, ranging from Noosa to Brisbane. Both Harpers Electrical and Laser Electrical Warana are happy to travel to rural areas in the Sunshine Coast region and they are open during normal business hours, but closed over the weekend.

Expertise

Laser Electrical

Harpers

Apartments

Commercial and residential

ARC Tick

Year established

2015
1984

Installation warranty

5 YEARS
1 YEARS

The longest running company in the Sunshine Coast region, Harpers Electrical were established in 1984 and offer a large, experienced staff base. Their team is a combination of professional master electricians specialising in the installation and repair of various air conditioning systems.

Comparatively, Laser Electrical Warana is one of the newer companies on the Sunshine Coast, being established in 2015. Their technicians, however, are experienced and skilled, with the ability to work on a wide range of systems.

Both Harper Electrical and Laser Electrical Warana are able to work with a wide range of products such as split systems, reverse systems, inverter systems, multi systems, and ducted heating and cooling. They do not offer evaporative cooling, hydronic boiler heating or steam boiler heating, as they are not suited to the regional climate. Both companies have the ARC tick of approval, an industry standard licensing them to work with refrigerants.

Our Harpers Electrical and Laser Electrical Warana review teams found these air conditioning installation businesses performed consistently well across all factors that our team reviewed. Both companies are premium installers thanks to their high levels of customer service and quality workmanship. Harpers Electrical, while rated fourth among the top 5 are highly experienced and offer a personalised service. They would be a great choice for your air conditioning and installation needs on the Sunshine Coast. As the number 1 company in the top 5 Laser Electrical Warana are also an excellent choice, making it advisable to approach both companies for a quote and take things from there.

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