Laser Electrical vs STP Services

Summary

Our review of air conditioning installation companies on the Sunshine Coast revealed that Laser Electrical Warana provide the best overall service in the area. This conclusion was informed by a number of factors including competitive pricing and the ability of their staff to provide clear and helpful advice in a prompt manner.

STP Services are rated second out of our top 5 air conditioning installation companies on the Sunshine Coast. This ranking was awarded due to factors including competitive prices, experienced technicians, high levels of customer service, and the capacity to install a wide range of products and brands. This Sunshine Coast company are also the only provider in our top 5 who install hydronic boiler systems. This makes them a good starting point if your preference is for this product.

Price

Receiving a perfect score of 5 out of 5, Laser Electrical Warana offer highly cost effective pricing when compared to the other companies in our top 5. This excellent result ranks Laser Electrical Warana in first place for this sector, making it the most cost effective company in the Sunshine Coast air conditioning installation market.

By comparison, STP Services offer the next cheapest rates overall when compared with our other top 5 air conditioning installation companies on the Sunshine Coast. They were rated a strong 4 out of 5 for the very competitive prices they offer. This ranked STP Services in equal second place compared to the cost effectiveness results of the other top 5 Sunshine Coast companies.

The competitive prices offered by Laser Electrical Warana arebased on their ability to match the most efficient solutions with each customer. Laser Electrical Warana are also willing to consider offering price match deals if the customer comes across a cheaper offer. They will only do so, however, if the product and service are genuinely equivalent, and the installation can be completed in one day.

Unlike some of their Sunshine Coast competitors, Laser Electrical Warana is happy to offer volume discounts when several multiple split system units are installed. They are also willing toassist customers in accessing deals and cashback offers.

Where Laser Electrical Warana are open to discounts, STP Services’ focus is on providing clear and competitive quotes upfront, rather than offering deals or promotions. Their staff is helpful and will talk customers through their pricing options, which are subject to a free onsite evaluation. They do not, however, include GST in their prices. Customers will have to work out the GST by themselves.

Customer Service

Again performing strongly Laser Electrical Warana review received scores of 8 out of 10 for the high level of customer service it delivered when responding to customer enquiries both via email and over the phone. This ranks Laser Electrical Warana in equal second place for customer service satisfaction through email, and in equal first for customer service satisfaction via phone, in comparison to the ratings of the other air conditioning installation companies in our Sunshine Coast top 5.

STP Services also rated well, with 7 out of 10 for the customer service it delivered when responding to phone enquiries and a higher rating of 8 out of 10 for its customer service performance when dealing with customer enquiries via email. When compared to the rest of the top 5, STP Services ranks in equal second place for both phone and email scenarios.

Laser Electrical Warana’s online service is impressive, with quick email response rates, taking 1 to 2 days to acknowledge an online request for a quote, and generally providing it within the same time period. These results rank Laser Electrical Warana in second place for both response times being measured, ensuring you get the information you need as fast as possible.

Taking response times up a notch, STP Services ranks in equal first place for its speed in acknowledging receipt of an email quote request. STP Services generally take 6 to 24 hours to respond to an initial online request. Their response rate to providing a quote was 2 to 4 days, putting them in third place when compared to their competitors. They also provide a free onsite inspection conducted by one of their experienced technicians to determine the final quote.

The impression left by Laser Electrical Warana is one of particularly impressive customer service when compared to other Sunshine Coast air conditioning installation companies. While in online reviews the customers praise STP Services’ technicians for their workmanship, particularly their speed and professionalism.

Furthermore, Laser Electrical Warana are happy to assist with financing options and cashback opportunities, which is not standard for the Sunshine Coast region. STP Services do not offer any financing.

Expertise

The newer company of the two, Laser Electrical Warana was established in 2015. Despite this, our Laser Electrical Warana review team found they still provide a high level of technical expertise.

Having been in operation since 2010, STP Services have a high level of experience, servicing different building types, including commercial and residential. They will also install air conditioning units in apartment buildings, although they require approval from the body corporate before proceeding.

Laser Electrical Warana also service both residential and commercial buildings, and are happy to service apartment buildings, subject to their standard free onsite building inspection and quote. Both companies service rural areas and bear the ARC tick of approval, which is an industry standard meaning they are licensed to handle refrigerants.

When choosing the company for your needs you may consider that Laser Electrical Warana are particularly outstanding in customer service, price and eagerness to help customers find the best product and deal. STP Services also offer good pricing and services, with their staff taking the time to run through pricing options with customers. A deciding factor may be thatSTP Services are the only provider in our top 5 who install hydronic boiler systems. If this were your preference it would be a good idea to start with them.