Morphett Air Conditioning

Climat

Price

Customer Service

Compare Air Conditioning Rating

Pros

Morphett Air Conditioning
  • Excellent pricing
  • Great customer service
  • Services rural areas
Climat
  • Many office/depot locations and service areas
  • Finance option
  • Great promotions

Cons

Morphett Air Conditioning
  • Doesn't generally install apartments
  • Average response times
  • No weekend availability
Climat
  • Website design
  • Slow email response times
  • No volume discounts

Summary

Established in 1971, Climat are a well-known, reputable company name. They have a wide reach, offering air conditioning and solar system solution services to all Adelaide suburbs and surrounding regional towns. They have 10 offices and a central phone system, to ensure customers will be directed to the closest and best-suited service office.

With over 40 years’ experience in air conditioning industry, Morphett Air is a Multi Award winning family owned and operated business. As well as installation they provide maintenance and service air conditioners under warranty or not. They deliver on professional performance, low prices, expertise and customer service. Morphett Air clients are serviced by fully qualified and highly skilled technicians who have exceptional diagnostic abilities.

Price

Morphett Air Conditioning

Climat

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Morphett Air one of our top-rated air conditioning installation company in Adelaide. They tend to have some of the lowest prices we reviewed. Our Morphett Air review team ranked Adelaide based air conditioning installation company the highest cost effective company in Adelaide. They are open to matching a lower competitor quote that is truly like for like.

They do not, however, offer volume discounts, though the delivery of the units would be reduced if multiple units are purchased at one time.

Morphett Air are happy to assist customers to access manufacturer deals. In terms of cost effectiveness, our review team gave them an impressive rating of 5 out of 5. Mannix’soverall score matched this.

Climat also advertises special offers and promotions on their website, via a “promotions” link located at the bottom of the page, under their “About Us” section. They advertise promotions and deals on their Facebook page with their customer service staff passing on information via phone.

Climat was given a score of 4 out of 5 for cost effectiveness. This ranks them equal second when compared to the other companies on the factor of cost effectiveness.

This result indicates that Climat offers affordable pricing on their brands and service. Their pricing is competitive and generally on par or lower than standard market prices. To get an accurate quote we do recommend that customers obtain a free onsite quote to be more certain of the expected costing and installation requirements, before making a decision. Due to their already affordable and cost effective pricing Climat may consider price matching to the best of their ability, however quotes from competitors will need to be exactly the same in regards to brands and sizing. Any price matching and volume discounts are only offered at the discretion of the Climat management and are considered on a case-to-case basis.

Customer Service

Morphett Air Conditioning

Climat

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

7/10
6/10

Response time to acknowledge request

2 - 4 days
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.7/5
4/5

Morphett Air is a family run business, and each person in the family is knowledgeable about the air conditioning systems they install. This results in an added personal touch when dealing with this company. The team appear eager to please and to assist customers to find the solution that works for them.

Morphett Air was given a score of 8 out of 10 for their over-the-phone customer interaction, and 7 out of 10 for their email-based customer service. This performance is impressive when compared to the other businesses reviewed, further cementing their spot in our top 5 air conditioning installation companies based in Adelaide.

Morphett Air typically took 48 – 84 hours to acknowledge receipt of an initial email enquiry and the same time frame was taken to respond to quote requests. Our review team classified Morphett Air’s overall response time to customer enquiries as “slow”, when compared to other top 5 local companies.

Climat also rate highly on customer service, coming across as friendly and professional. They are willing to provide genuine and informative responses to questions, even on an initial phone enquiry. However, their response times are slow to online enquiries regarding quotes, taking longer than 4 days to acknowledge an initial enquiry and about the same amount of time to issue a quote. Our review team discovered that the quickest way to obtain a quote from Climat was by phone. Via phone Climat scored 8 out of 10 for their customer service with a 6 out of 10 for their response to customer email inquiries.

In terms of warranty, Climat offer an impressive 10-years on installation. This is a significantly higher time period than other air conditioning installation companies in Adelaide are offering. Climat have an established formal financing option for their customers, which is not common in the Adelaide market.

On the weekends Climat are open Saturday mornings.  Morphett Air doesnotofferweekendhours.

Despite slower response times Climat were not far behind with a great score of 3.5 out of 5 for its overall customer service performance, a result that is similar and comparable to some of the top 5 Adelaide-based air conditioning companies.

Expertise

Morphett Air Conditioning

Climat

Apartments

Commercial and residential

ARC Tick

Year established

1971
1971

Installation warranty

5 YEARS
10 YEARS

Covered by the industry standard ARC tick of approval, Climat and Morphett Air are Adelaide-based air conditioning installation companies that are well established, with technical expertise that is evident in their knowledgeable staff that is able to answer customer questions confidently and with detail.

Despite falling just out of the top 5 Adelaide installation companies Climat offer competitive pricing and have many locations covering South Australia and even some in Victoria. They are a solid choice for installation and repair in South Australia, although it is important to note that Climat do not offer hydronic and steam boiler systems. As well as working at numerous locations Climat also offer great features including great specials, promotions and weekend availability.

Either company would be a great choice for installation with a high level of customer service standards and affordable pricing with the caveat that Morphett Air does not generally install air conditioning systems in apartments. They can however do so if it is a particularly straightforward job, and there is a balcony to place the external unit. 

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