Mueller Services vs Ace Airconditioning

Mueller Services

Ace Airconditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Mueller Services
  • Excellent customer service
  • Great prices
  • Volume discounts available
Ace Airconditioning
  • Open 7 days a week
  • Same rates weekends and weekdays
  • Affordable pricing

Cons

Mueller Services
  • No weekend availability
  • No boiler heating installations
  • Strong (but not outstanding) online reviews
Ace Airconditioning
  • No online form
  • No specials/promotions
  • Small company owner/operator

Summary

Ace Airconditioning Adelaide is an air conditioning installation company who specialise in air conditioning solutions for residential and light commercial customers. They are a small owner/operator company. Despite falling just out of the top 5 Adelaide-based air conditioning installation companies, Ace Airconditioning Adelaide still have a lot to offer with prices on par with the number 1 rated Adelaide company, Mueller Services.

Mueller Services were established in 1999, and have a wide range of air conditioning installation products, systems and services to offer as well as good pricing, excellent customer service and emergency services on weekends. Our reviewers also found that they currently offer 24-month interest free finance through their website.



Both these companies would make a good choice for instillation in the Adelaide region.

Price

Mueller Services

Ace Airconditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Mueller Services do not offer the cheapest option out of top five companies but they are generally low when compared to other air conditioning installation companies in Adelaide. They are very transparent in terms of promotions, with the Mueller Services website containing a range of service and installation specials on a broad variety of reputable brands. They are willing to price match if the competitor quote is truly “like for like”, an attractive offer for customers.

Both Mueller Services and Ace Airconditioning Adelaide were given a score of 4 out of 5 for cost effectiveness. This ranks them in equal second position when compared to other companies on the factor of cost effectiveness, a very solid result.

Ace Airconditioning Adelaide has competitive pricing that is generally on par or lower than standard market prices. Getting a free onsite assessment results in a more accurate quote giving customers solid information before making their decision. Ace Airconditioning Adelaide stands out in that their service pricing for Saturdays and Sundays is the same as weekdays. Furthermore they offer a 10% discount on servicing and installation costs for customers of pension age. They do not advertise promotions on their website but Ace Airconditioning Adelaide’s team will pass on details to customers.

While Ace Airconditioning Adelaide generally do not offer volume discounts and price matching outright, due to their already affordable and cost effective pricing, they may offer these discounts to the best of their ability on a case to case basis. Their actual pricing and cost effectiveness is impressive for a smaller company, which makes them and attractive choice in terms of price.

Customer Service

Mueller Services

Ace Airconditioning

Clear quote

Weekend availability

Customer service rating by phone

9/10
7/10

Customer service rating by email

9/10
6.5/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

4/5
5/5

Ace Airconditioning Adelaide has a high standard of customer service. Either the owner answers calls or friendly and professional staff members who are able to provide genuine and informative responses to questions. Their response times however are on the slower side, responding to an initial request in over 4 days and turning the quote around in the same timeframe. This has affected their ratings, with Ace Airconditioning Adelaide being scored 7 out of 10 for their service via phone and 6.5 out of 10.

Due to Mueller Services delivery of consistently high customer service ratings across a range of review platforms they were found to be the highest ranked company in this area for Adelaide. Via both email and phone Mueller Services scored an impressive 9 out of 10 due to their professionalism; acknowledging an initial request within 24 hours and providing an initial quote in the same timeframe. This competitive ranking places Mueller Services first in both methods of communication for the Adelaide area. Notably our Mueller Service review discovered that the company operates 24/7 repairs and breakdowns, carrying out scheduled maintenance programs to ensure systems operate as per the customer’s requirements. They do not otherwise offer weekend availability whereas Ace Airconditioning Adelaide does.

Mueller Services offers their customers financing options, up to 24-month interest free finance, through Once. Ace Airconditioning Adelaide do not offer any financing plans, indicating that customers will need to pay the entire amount at the completion of the work.

Expertise

Mueller Services

Ace Airconditioning

Apartments

Commercial and residential

ARC Tick

Year established

1999
2015

Installation warranty

10 YEARS
4.25 YEARS

Operating since 2015, Ace Airconditioning Adelaide is a small air conditioning installation Adelaide-based company with good customer service and excellent pricing. They cover services to residential and commercial customers, but cater more for smaller commercial properties rather than larger commercial spaces.

Established in 1999, Mueller Services provide outstanding and reliable air conditioning installation services in Adelaide. They deliver strong customer service even after completing installation, offering maintenance and repairs.

Overall Mueller Services received a Compare Air Conditioning rating of 4.5 out of 5, ranking them as the industry leader in Adelaide. Ace Airconditioning Adelaide were roughly only a point behind this score.

Both companies possess the industry certification of an ARC tick.

While Ace Airconditioning Adelaide may be a smaller company in comparison to others in the area, they provide a few outstanding features including a 7 day service operation, no additional charges for weekend service, 10% discounts for pensioners and great affordable pricing. With consistently high online reviews Ace Airconditioning Adelaide would be a strong choice for an installation company in the Adelaide region.

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