Celsius vs Buggzy’s Electrical

Summary

Offering great online reviews, qualified technicians and good customer service, Buggzy’s Electrical is an air conditioning installation company established in 2008 and delivering services to the Ballarat region. They specialise in providing a wide range of electrical services as well as split system air conditioner installation to domestic, commercial and industrial clients. Buggzy’s Electrical only offer a supply and installation service, and not maintenance and repair for their air conditioning clients. The company’s online customer reviews reflect a great standard of workmanship, customer service and honest pricing and service.

Our reviewers found that Celsius Heating & Cooling offer detailed quoting, affordable pricing and fast response times. Having been in the area for only 7 years, Celsius Heating & Cooling have delivered outstanding performances in a number of review categories. They were rated by our review team as being the top air conditioning installation company in Ballarat.

Price

Celsius Heating & Cooling’s review, found the company offers very affordable pricing for both their air conditioning products and installation services. The Buggzy’s Electrical review also found that they offer a competitive range of pricing on split system air conditioners and installation service.

Celsius Heating & Cooling received an amazing rating of 5 out 5 overall for their cost effectiveness, a top result in comparison to our other top 5 Ballarat-based air conditioning installation companies, with only one other of the top 5 receiving a similar score for their cost effectiveness. Buggzy’s Electrical were not far behind on this criteria, receiving a strong rating of 4 out 5 overall for their cost effectiveness.

Where these companies differ in pricing is in their flexibility. Celsius Heating & Cooling advertises special offers and promotions on their Facebook page and while they do not offer volume discounts and price matching as standard practice, they are open to price matching and volume discounts on a case-to-case basis. Buggzy’s Electrical generally do not offer volume discounts and price matching at all, preferring to focus on delivering a good split system installation service. They will, however, offer special deals and promotions to their customers, with pensioner discounts and special deals advertised on their Facebook page

Customer Service

In assessing the customer service performances of Buggzy’s Electrical, focussing on service provided by email and phone, Buggzy’s Electrical were rated with great scores in both modes of contact. They received a 7 out of 10 for customer service via phone, and also a 7 out of 10 for their response to customer email inquiries. Celsius Heating & Cooling’s review rated them with the same score of 7 out of 10 for their customer service by phone, but they did slightly better via email with a score of 8 out of 10.

Celsius Heating & Cooling were found to be one of the fastest companies in both response categories. Their initial response to an email request and then in providing customers with a quote was, on average, within 24 hours. Buggzy’s Electrical provided customers with a quote, on average, after 5 days.  This company’s email response times are generally slower than the top 5 air conditioning installation companies in the Ballarat area.

Answers given by both teams over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

There is no formal payment plan on offer from either Celsius Heating & Cooling or Buggzy’s Electrical. Buggzy’s Electrical require a 25% deposit before booking an installation date, with Celsius Heating & Cooling’s customers being required to pay a 50% deposit. This is payable prior to the work commencing and the outstanding balance is due and payable within 7 days of completion of the installation.

Expertise

Our Celsius Heating & Cooling review found Celsius Heating & Cooling to be the top air conditioning installation company in the Ballarat area. They are a well-established, reputable and experienced air conditioning installation company, who deliver a great level of customer service standards, with comprehensive quoting and affordable pricing. This is particularly impressive considering they have only been in the area for 7 years.

Buggzy’s Electrical are also is a well-established, reputable and experienced air conditioning installation company in the Ballarat area. While being a smaller sized company they still deliver a high level of customer service standards and affordable pricing. As a smaller company they offer split system air conditioning installation by qualified technicians at great prices, which is ideal for both domestic and light commercial customers. If you were specifically looking at a split system unit they would be an ideal choice.

Both companies offer a 5 year installation warranty and a 5 year manufacturer’s warranty, with each possessing the air conditioning industry certification of an ARC tick.