Celsius vs G.J. Bradding

Summary

Our review found that Celsius Heating & Cooling offer some amazing services and features, like cost effective and affordable pricing, detailed quoting and quick email response times. They also advertise promotions and special deals advertised on their Facebook page. Celsius Heating & Cooling is a medium sized, reputable company, who has been in the air conditioning industry for only 7 years. In this time our review found that Celsius Heating & Cooling have performed outstandingly in a number of review categories and were rated as the top air conditioning installation company in Ballarat.

With over 30 years in the industry, G.J. Bradding Heating & Cooling Systems is a larger-sized, reputable company who offer strong customer service, excellent pricing and a broad range of air conditioning systems. Their performance in a number of review categories was outstanding, leading the company to be rated as one of the top 5 air conditioning installation companies in Ballarat. They offer customers not only the installation of heating and cooling solutions, but also repair and maintenance services.

Price

Celsius Heating & Cooling and G.J. Bradding Heating & Cooling Systems are on par in terms of cost-effectiveness, with each scoring an impressive 5 out 5 on price. Our reviews found these companies offer very affordable pricing for both their air conditioning products and installation services.

Each offers flexibility in pricing in some areas but not others. Both advertise special offers and promotions on their Facebook and web pages. If there is a promotion on a specific brand, customers can check the details online or ask a friendly and helpful team member for further information.

Due to their already affordable and cost effective pricing Celsius Heating & Cooling and G.J. Bradding Heating & Cooling Systems generally do not offer volume discounts and price matching, instead priding themselves on offering competitive and affordable pricing from the outset. But both companies are open to price matching and volume discounts on a case-to-case basis. With price matching, a competitor’s quote will need to be very similar with the same brands, models and installation requirements.

Customer Service

Our reviewers rated G.J. Bradding Heating & Cooling Systems with high scores in two modes of contact; scoring 8 out of 10 for their customer service by phone, and 7.5 out of 10 for their response to customer email inquiries. By comparison, our Celsius Heating & Cooling review rated this Ballarat-based company with 7 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries.

For overall customer service performance Celsius Heating & Cooling review gave the Ballarat-based company a great score of 3.75 out of 5 with G.J. Bradding Heating & Cooling Systems receiving a 3.8 out of 5. These scores reflect a competitive and solid customer service standard and a result that is comparable to some of the other top 5 Ballarat-based air conditioning companies.

These companies do, however, vary when we look at their response times. G.J. Bradding Heating & Cooling Systems was one of the slowest companies in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being more than 5 days. Celsius Heating & Cooling, in comparison, was one of the fastest companies in both categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours.

Both customer service teams were professional, are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry.

Celsius Heating & Cooling and G.J. Bradding Heating & Cooling Systems service the city of Ballarat and can provide services to customers to surrounding areas. These companies offer services generally during business hours. Celsius Heating & Cooling do not have a formal payment plan option for their customers whereas G.J. Bradding Heating & Cooling Systems can provide financing under certain conditions. Both offer a 5 year installation warranty.

Expertise

Celsius Heating & Cooling are a Ballarat-based air conditioning installation company that is well established, with over 7 years’ experience. Their knowledgeable staff are able to answer customer questions confidently and in detail. They offer expert advice, with excellent products and quality installation at competitive prices. The company not only offers the supply and installation of air conditioners, but also repair and maintenance of the heating and cooling solutions they offer.

G.J. Bradding Heating & Cooling Systems is an award winning Australian family-owned-and-operated business. They are well established, with over 30 years of operational experience. Their team consists of expert gas fitters, refrigeration mechanics, electricians, and plumbers who do not only offer the supply and installation of air conditioners, but also the repair and maintenance of heating and cooling solutions. All Ballarat based air conditioning installation companies do not offer this complete range of services.

Like most Ballarat-based air conditioning companies both of the above possess the air conditioning industry certification of an ARC tick and either would make a solid choice of installation company in the area.