Celsius vs John Stevens

Summary

John Stevens Plumbing has over 40 years’ experience in Ballarat and offers services to all Ballarat suburbs and some surrounding areas. Their stand out areas include experience, quick email responses, being a Daikin specialist and long warranty terms. As their name suggests, the company offers both air conditioning solutions and a range of plumbing solutions to their customers. These include: hydronic heating, ducted heating, plumbing, hot water, gas fitting, hydronic heating, central ducted heating and also work on all wall furnace and gas log fires. They install and service split systems – specialising in Daikin products. Our John Stevens Plumbing review rated John Stevens Plumbing as being just outside our top 5 Ballarat-based air conditioning installation companies.

Our review team rated Celsius Heating & Cooling as the number 1 air conditioning installation company for the region. They offer detailed quoting, affordable pricing and fast response times. Celsius Heating & Cooling specialises in a wide range of heating and cooling solutions for both residential and commercial customers. They are located in central Ballarat and are a medium sized, reputable company, who has been in the air conditioning industry for 7 years.

Price

John Stevens Plumbing is not very flexible on pricing and generally do not offer volume discounts or price matching as standard practise. They will, however, price match on other competitors’ quotes, when the quotes are the same in regards to installation requirements and brand of air conditioner. Our John Stevens Plumbing review found their pricing to be slightly higher than standard market prices in the Ballarat area. However, It is important to note that this company only supply one of the leading and top brands of split systems, Daikin. Due to the high quality of this brand it is generally always higher in price than some of the other leading brands.

Celsius Heating & Cooling also do not offer volume discounts and price matching as standard practice, due to their already affordable and cost effective pricing. However, our review team found that they are open to price matching and volume discounts on a case-to-case basis. Like John Stevens Plumbing In regards to price matching, Celsius Heating & Cooling require the competitor’s quote to be very similar with the same brands, models and installation requirements.

Celsius Heating & Cooling also advertise special offers and promotions on their Facebook page. As mentioned above, Celsius Heating & Cooling were found to have very affordable and cost effective pricing, lower than all of our other top 5 Ballarat-based air conditioning installation companies. For this they received an amazing top rating of 5 out 5 overall for their cost effectiveness, with only one other of our top 5 companies receiving a similar rating.

John Stevens Plumbing received an average rating of 3 out 5 for their cost effectiveness, a result that is similar to 2 of our top 5 Ballarat-based air conditioning installation companies. Again this may be due to Daikin air conditioning models being higher in price than other well-known brands, which is reflected in their pricing.

As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements before making a decision.

Customer Service

Our John Stevens Plumbing review rated this Ballarat-based air conditioning installation company highly on their professional and knowledgeable level of customer service. They were rated with high scores in two modes of contact; a 7 out of 10 for customer service by phone, and 7 out of 10 for their response to customer email inquiries. Via phone the John Stevens Plumbing team’s rating matches one of the companies from our top 5.

Celsius Heating & Cooling’s review also rated them highly on their level of customer service. They received 7 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries.

Our John Stevens Plumbing and Celsius Heating & Cooling’s reviews found that these Ballarat-based companies are fast in both response categories. John Stevens Plumbing’s initial response time to an email request and response rate in providing customers with a quote was on average within 24 hours. In comparison with the top 5 air conditioning installation companies, John Stevens Plumbing performed similarly to 1 of the top 5 companies and faster than another one of the top 5 companies in the Ballarat area. Celsius Heating & Cooling were found by our reviewers to be one of the fastest companies in both response categories, with their initial response time to an email request and delivery of a quote being within 6 hours.

Answers given by team members from both companies over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the industry.

Neither Celsius Heating & Cooling nor John Stevens Plumbing has a formal payment plan for their customers. Celsius Heating & Cooling customers are required to pay a 50% deposit, which is payable prior to the work commences and the outstanding balance is due and payable within 7 days of completion of the installation. However, both companies are happy to work with customers to organise payment arrangements other than stated above, but this is only at the discretion and consideration of management

Expertise

Our reviews have placed Celsius Heating & Cooling as the top rated air conditioning installation company for the Ballarat area. They are well established, with over 7 years’ experience. They have great features for potential customers including specials, promotions and fast email response rates. However, the company is not specifically an air conditioning installation specialist as they offer a range of heating and cooling options and services to their customers.

John Stevens Plumbing is also well established in the Ballarat area, with over 30 years’ experience. They pride themselves on offering expert advice with high quality Daikin products and quality installation. While their focus is on commercial clients, John Stevens Plumbing has received some consistently high and impressive customer testimonials on multiple online platforms. If you are looking for a longer warranty time on a high quality brand, John Stevens Plumbing can deliver with an amazing 7 year installation warranty and a 5 year manufacturer’s warranty.

Each company holds an industry standard ARC refrigeration licence.