Celsius vs Mechtrol

Summary

With the advantage of detailed quoting, affordable pricing and fast response times Celsius Heating & Cooling have built up an impressive reputation for a company who have only been in the air conditioning industry for 7 years. Our review team found that Celsius Heating & Cooling performed exceptionally in a number of review categories and were rated as being the top air conditioning installation company in Ballarat. They offer a wide range of heating and cooling solutions to their customers, as well as repair and maintenance services.

Mechtrol Ballarat is a branch of a larger sized company called Mechtrol, who service areas in Geelong and surrounds. Their standout features include being a specialist air conditioning company, offering a full range of services and sending quick email responses. They offer a comprehensive end-to-end air conditioning service, providing complete design solutions, air conditioning installation, service, maintenance and breakdowns across all sectors.

Price

Mechtrol Ballarat received a solid rating of 3 out 5 overall for their cost effectiveness in comparison to Celsius Heating & Cooling’s amazing of 5 out 5.

Celsius Heating & Cooling offer very affordable pricing for both their air conditioning products and installation services. They also advertise special offers and promotions on their Facebook page. Due to their already affordable and cost effective pricing Celsius Heating & Cooling generally do not offer volume discounts and price matching. However they are open to price matching on very similar products and volume discounts, but only on a case-to-case basis.

As reflected in their score, Mechtrol Ballarat has a slightly higher than standard pricing range on their air conditioners and installation services. This may be attributed to the company supplying and installing leading brands Daikin and Mitsubishi Electric, which are generally more expensive products. When our review team approached the company regarding residential installation, quotes where supplied but it was however mentioned that residential is not their area of expertise and that commercial jobs are given priority.

Mechtrol Ballarat is not very flexible in their pricing and does not offer volume discounts, special deals or price matching as standard practise. This is due to the belief that their pricing is already competitive. They also prefer to focus on large commercial projects, rather than attracting residential clients with pricing options and deals.

Customer Service

There was a slight difference in each company’s scores for customer service via phone and email. Celsius Heating & Cooling’s review rated them with high scores in both modes of contact; with a 7 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries. Mechtrol Ballarat scored somewhat lower, with 6.5 out of 10 for their customer service by phone, and again 6.5 out of 10 for their response to customer email inquiries.

Despite this difference in scores Mechtrol Ballarat’s emails and online inquiries are generally answered by knowledgeable and technical staff members. Team members were genuine and honest in their communications, being sure to let customers know that their company focuses on commercial projects and that there are wait times for domestic customers. They also answered initial emails inquiries promptly, within 24 to 48 hours, taking the same time to deliver a quote.

Celsius Heating & Cooling was one of the fastest companies we reviewed for the area in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours.

In terms of service areas Celsius Heating & Cooling look after the city of Ballarat and can provide services to customers to surrounding areas outside of Ballarat. The company generally offers their services during business hours. Mechtrol Ballarat services the city of Ballarat and can provide services to customers in the surrounding areas, operating during weekdays, from 8am to 4:30pm.

Neither company offers formal financing plans for customers, which was found by our review team to be a similar practise to other Ballarat-based air conditioning installation companies. Celsius Heating & Cooling customers are asked to pay a 50 % deposit, payable prior to work commencing. The outstanding balance is due and payable within 7 days of completion of the installation.

Expertise

Despite being in the area for only 7 years, Celsius Heating & Cooling has received some consistently impressive customer testimonials on multiple online platforms. Our review team rated Celsius Heating & Cooling as the top Ballarat-based air conditioning installation company due to its amazing features and qualities as well their outstanding ratings from our review. The review noted that this company is one of the best options in the area for customers who require installation of ducted and split system air conditioning split systems.

Mechtrol Ballarat is a newer specialist air conditioning installation company in the Ballarat market. Their staff offers great technical expertise and knowledge, answering customer questions confidently and in detail. Mechtrol Ballarat have a full range of air conditioning services, from design to install and servicing and repair, which are not offered by all Ballarat-based companies. The company focuses mainly on large commercial projects, so may not be the best option for residential customers. However their online ratings have an average of 5 out of 5, which indicates they are delivering good service to their customers.

Both Mechtrol Ballarat and Celsius Heating & Cooling offer a 5 year installation warranty and a 5 year manufacturer’s warranty. Like most Ballarat-based air conditioning companies they each possesses the air conditioning industry certification of an ARC tick.