Celsius vs National Heating & Cooling

Summary

Offering detailed quoting, affordable pricing and fast response times, Celsius Heating & Cooling is an air conditioning installation company located in central Ballarat. They have been in the air conditioning industry for 7 years and in this short time have managed to build a service that has been rated by review our team as the top air conditioning installation company in the region.

Coming just outside our top 5, National Heating & Cooling are a larger company offering affordable pricing teamed with great deals and promotions and a good range of heating and cooling options. They also have service locations in Geelong, Melbourne, Ballarat and Bendigo offering a complete air conditioning service from supply and install to service, repair and support.  National Heating & Cooling are open to further negotiations with their pricing. They offer price matching of competitor’s quotes, volume discounts and advertise great special deals and promotions on their web and Facebook pages. National Heating & Cooling has received high ratings from online customer reviews and testimonials on a number of online platforms, indicating their high level of service.

Price

Both Celsius Heating & Cooling and National Heating & Cooling performed extremely well in the category of cost effectiveness and pricing.

Each company’s prices were generally lower than standard market prices in the Ballarat area. They each advertise special offers and promotions on their Facebook pages. While air conditioning companies generally offer these deals during non-peak times, it is also worth asking staff when you request a quote. Celsius Heating & Cooling and National Heating & Cooling both offer price matching on competitor quotes with National Heating & Cooling also open to volume discounts when multiple units are purchased.

To add even more value, Celsius Heating & Cooling offer a 5 year installation warranty and a 5 year manufacturer’s warranty. National Heating & Cooling match this, offering a slightly higher installation warranty of 6 years.

With Celsius Heating & Cooling being awarded a top rating of 5 out of 5 for cost effectiveness their pricing would be hard to beat. National Heating and Cooling also rated very strongly in this regard. It’s always best to take advantage of their free onsite quotes to get a more accurate idea of pricing and what each company can offer you.

Customer Service

Our National Heating & Cooling and Celsius Heating & Cooling reviews gave these companies equal scores of 7 out of 10 for customer service via phone and 8 out of 10 for their customer service via email.

These strong scores are informed partially by response times, with National Heating & Cooling having one of the quickest response rates; responding within a 24-hour period to initial enquires, and sometimes as quickly as just a few hours. Our Celsius Heating & Cooling Review found that this Ballarat-based company was one of the fastest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote, on average, being within 6 hours. National Heating & Cooling took a little longer, and generally send a quote out within 48-84 hours. They were given a medium response speed rating for their performance in both categories. Celsius Heating & Cooling Review was rated as one of the fastest companies for the region in both response categories.

Overall our review team gave National Heating & Cooling a solid and competitive score of 3.8 stars out of 5 for their customer service, with Celsius Heating & Cooling receiving a great score of 3.75 out of 5.

It is important to note that neither company offers weekend availability. Although, Celsius Heating & Cooling are able to provide services to customers in surrounding areas outside of Ballarat.

Celsius Heating & Cooling do not offer a formal payment plan option for their customers, but they are happy to work with them on payment arrangements at the discretion and consideration of the Celsius Heating & Cooling management. National Heating & Cooling can provide financing if the customer meets certain criteria.

Company staff for each company was found to be polite and helpful, and the review team noted that customers are able to be able to speak to a knowledgeable team member quickly.

Expertise

Celsius Heating & Cooling are a well-established, reputable and experienced air conditioning installation company, with a great level of customer service standards, comprehensive quoting and affordable pricing. However, they are not an air conditioning installation specialist as they offer a range of heating and cooling options and services to customers. The company prides itself on offering expert advice, with excellent products and quality installation at competitive prices. They have received consistently high and impressive customer testimonials both on multiple online platforms.

National Heating & Cooling are also a solid choice of air conditioning installation company for customers the Ballarat area. It has great customer reviews, excellent customer service standards and affordable pricing. They offer amazing specials and promotions, with a complete air conditioning service. National Heating & Cooling scored consistently well across the board. Our Compare Air Conditioning team gave the company an overall 3.5 out of 5 stars rating, placing them just outside the top 5 air conditioning installation companies in the area.

These companies, like most Ballarat-based air conditioning companies, possess the air conditioning industry certification of an ARC tick. They would both make solid choices for your installation needs.