Aussie Airconditioning vs 5th Star Air Conditioning

Aussie Airconditioning Pty Ltd

5th Star Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Aussie Airconditioning Pty Ltd
  • Very quick response times
  • Strong customer service
  • Competitive pricing
5th Star Air Conditioning
  • Strong customer service
  • Discounts and price matching available
  • Competitive pricing

Cons

Aussie Airconditioning Pty Ltd
  • No weekend availability
  • Call out fee (deducted from price)
5th Star Air Conditioning
  • 1 year warranty period
  • No weekend availability

Summary

Our direct comparison of our top-rated company, Aussie Air Conditioning and our 4thrated company, 5thStar Air Conditioning found that both businesses offered excellent levels of workmanship, customer service and cost-effective solutions. Aussie Air Conditioning in particular offered great levels of customer service, having some of the fasted response times among our top 5 rated companies and with their quality quote offerings. 5ThStar Air Conditioning also provided their clients with great customer service through their phone communications and offerings of free on-site inspections.  Overall, both Aussie Air Conditioning and 5thStar Air Conditioning provide high levels of technical expertise and industry experience and are brilliant options for Air Conditioning installation and repairs within the Brisbane based market.

Price

Aussie Airconditioning Pty Ltd

5th Star Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Both Aussie Air Conditioning and 5thAir Conditioning offer their clients very competitive prices within the Brisbane market for air conditioning installation solutions. Both of their various price points are generally below market average and quite cost effective. Aussie Air Conditioning do not offer their clients free on-site inspections during the quotation process, whereas 5th Star Air Conditioning do. Our comparison of the two companies further found that both are able to offer volume discounts on the purchase of multiple units by providing cheaper labour expenses.

5thStar Air Conditioning offer deals and promotions through the manufactures they work with and also can help their clients access Energex cash backs during installation, whereby a peak smart devise is installed that’s works with government energy supply.  Aussie Air Conditioning also offer these promotions and make sure to keep their clients informed of any relevant deals.  Furthermore, both companies offer systems of price matching quotes from competing companies, however the details must be like for like. Aussie Air Conditioning have financing options with their installations and repairs, whereas 5ThStar Air Conditioning do not and require full payment upon completion of work.

Customer Service

Aussie Airconditioning Pty Ltd

5th Star Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

9/10
8/10

Response time to acknowledge request

< 6 hours
6 - 24 hours

Response time to provide quote

< 6 hours
2 - 4 days

Online ratings / reviews

4.5/5
3.7/5

Both Aussie Air Conditioning and 5thStar Air Conditioning offer their client quality initial quotes, however Aussie Air Conditioning in particular provided one of the clearest and comprehensive quotes among our top 5 recommended companies. Their quotes include a clear breakdown of costs, GTS and switchboard work. Aussie Air Conditioning do not, however offer free on-site quotes, whereas 5thStar Air Conditioning. Neither company have weekend availability, though this is quite common within the Brisbane market. Aussie Air Conditioning have a general 4.5 online rating, whereas 5thAir Conditioning have a slightly lower 3.7 out of 5.

Our review team found that both 5thStar Air Conditioning and Aussie Air Conditioning provided their clients with excellent customer service over the phone and via email. In terms of phone communications, Aussie Air Conditionings staff came across as both knowledgeable and helpful during enquires and 5thStar Air Conditionings team came across as well versed and friendly. Furthermore, our comparison team found that both companies were confident is offering suggestions for air conditioning solutions and brands. In terms of emails communications, Aussie Air Conditionings responses were slightly more detailed and clear, though 5thStar Air Conditioning did offer valuable information. Furthermore, Aussie Air Conditioning had the quickest response times among our top 5, generally responding and sending out quotes in 6 hours or less, whereas 5thAir Conditioning took between 6-24 hours to acknowledge requests and between 24-48 hours to send quotes out.

Expertise

Aussie Airconditioning Pty Ltd

5th Star Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2004
2002

Installation warranty

5 YEARS
1 YEARS

Our Compare Air Conditioning review of Aussie Air Conditioning and 5thStar Air Conditioning found that both companies offered quality workmanship and expertise. Aussie Air Conditioning was established in 2004 and 5thStar Air Conditioning was founded in 2002, giving both companies well over 10 years of experience and industry knowledge. Furthermore, both companies have the ARC tick of approval, giving them licences to handle refrigerants, a necessity in the air conditioning installation business.

Our review team noted that 5thStar Air Conditioning had one of the shorter warranty periods among our top 5 rated companies, with only 1 year, whereas Aussie Air Conditioning offered a lengthier period of 5 years. Both companies are able to install and repair within apartment blocks, provided notice and approval is given. Overall, both Aussie Air Conditioning and 5thStar Air Conditioning provide high levels of technical expertise and industry experience and provide excellent options for Air Conditioning installation within the Brisbane market.