Aussie Airconditioning vs Brisbane Air Conditioning

Aussie Airconditioning Pty Ltd

Brisbane Air Conditioning and Installation

Price

Customer Service

Compare Air Conditioning Rating

Pros

Aussie Airconditioning Pty Ltd
  • Very quick response times
  • Strong customer service
  • Competitive pricing
Brisbane Air Conditioning and Installation
  • Affordable pricing
  • Fast response times
  • Promotions and specials

Cons

Aussie Airconditioning Pty Ltd
  • No weekend availability
  • Call out fee (deducted from price)
Brisbane Air Conditioning and Installation
  • Doesn’t service rural areas
  • No price matching
  • No repairs

Summary

Brisbane Air Conditioning is a smaller-sized business that is relativity new to the industry, starting operations in 2011. Our review team found that they offer affordable pricing, great specials and promotions as well as fast email response times. These stand out qualities make Brisbane Air Conditioning and Installation a great choice for customers who are looking for air conditioning installation companies in the Brisbane region. They do not, however, offer a general repair service, preferring to specialise in installations and maintenance of air conditioners, leaving repairs to air conditioning manufacturer’s specialist repairers.

Aussie Airconditioning Pty Ltd has 13 years of industry experience. They install a wide range of leading air conditioning brands with a high level of technical expertise.
Aussie Airconditioning Pty Ltd deliver detailed, itemised quotes with competitive prices, and offer deals to reduce the cost for customers and receive consistently positive customer satisfaction reviews and excellent customer service standards. They were rated first in our reviews of the Brisbane area.

Price

Aussie Airconditioning Pty Ltd

Brisbane Air Conditioning and Installation

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Aussie Airconditioning Pty Ltd and Brisbane Air Conditioning and Installation are very competitive on price. They offer competitive rates that are generally lower than the average market prices, resulting in both companies receiving an excellent score in this sector of 4 out of 5.

It must be said though that Brisbane Air Conditioning and Installation do not have the most flexible pricing options. They aim to offer best price from the outset for installation and unit pricing. Overall their pricing and cost effectiveness is impressive for a smaller company, as their buying power may be limited due to their size. Brisbane Air Conditioning and Installation do not offer price matching nor do they have a formal financing option. It the belief of Brisbane Air Conditioning and Installation staff’s that competitors’ cheaper quotes could indicate poorer quality of labour or service, which is not consistent with the service they provide. All customer accounts need to be finalised on the day that the work is completed. When considering Brisbane Air Conditioning and Installation’s inflexibility on discounts, it’s important to note that the company is using leading brands of a high quality. They are willing to consider volume discounts and will make customers aware of any promotions at the time of quotation.

Aussie Airconditioning Pty Ltd assist customers by advertising deals on their website. Uniquely they occasionally run 24 minutes sales, providing customers with further discounts. Aussie Airconditioning Pty Ltd goes out of their way to provide customers with information regarding cash back options from manufacturers and the government. They are also open to price matching on genuine “like for like” quotes, and are willing to discuss volume discounts where two or more units are purchased. Our Aussie Airconditioning Pty Ltd Review found that this company charges a $145 charge-out fee, which is deducted from the final price if you proceed with an installation.

Customer Service

Aussie Airconditioning Pty Ltd

Brisbane Air Conditioning and Installation

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
8/10

Response time to acknowledge request

< 6 hours
2 - 4 days

Response time to provide quote

< 6 hours
2 - 4 days

Online ratings / reviews

4.5/5
5/5

Aussie Airconditioning Pty Ltd offers an exceptional level of customer service. They also have very fast response times to online and email enquiries regarding requests for a quote. Calls to Brisbane Air Conditioning and Installation are generally answered directly by the owner, so customers can speak with someone with a wide knowledge base and technical understanding. Both have fast response times with Aussie Airconditioning Pty Ltd offering an initial response to an enquiry within 6 hours and the same amount of time to deliver the quote. Being a smaller company Brisbane Air Conditioning are slightly slower, taking around 24 hours to respond to the initial request and the same amount of time to turn around a quote.

Aussie Airconditioning Pty Ltd were rated with impressively high scores in both phone and email contact, scoring 8 out of 10 for the commendable way they deal with customers’ phone enquiries, and 9 out of 10 for their excellent response to customer requests via email correspondence. By phone, Brisbane Air Conditioning and Installation received a respectable 7 out of 10 for their customer service and a strong 8 out of 10 for their responses to customer inquiries by email.

Conveniently Aussie Airconditioning Pty Ltd offer an Air Conditioner Calculator on their website. It’s user friendly and the site instantly generates, from its Special Air Conditioning Offers, an air conditioner that suits a room’s size, with the caveat that the price may change on inspection.

Both custom service teams were easy to deal with, friendly, accommodating and professional from the first point of contact, whether by phone or online.

In terms of financing Aussie Airconditioning Pty Ltd provide options, charging a deposit equal to the price of the unit, with all other costs due on completion of the installation. Brisbane Air Conditioning and Installation review has no formal financing option, with the full amount needing to be paid up front before installation.

Expertise

Aussie Airconditioning Pty Ltd

Brisbane Air Conditioning and Installation

Apartments

Commercial and residential

ARC Tick

Year established

2004
2011

Installation warranty

5 YEARS
1 YEARS

Aussie Airconditioning Pty Ltd has been operating in Brisbane for 13 years. Their technical expertise is evident when dealing with their knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs.

Brisbane Air Conditioning, whilst falling just outside of the top 5 Installation companies in the area, is a good option for customers who are looking for air conditioning installation. They stand out with their affordable pricing, fast email response times, great promotions and specials. Brisbane Air Conditioning and Installation are knowledgeable, experienced and have the necessary technical skills. They offer a 1 year installation warranty, which is on the short side but also reflects that if something is going to go wrong it will most likely do so in the year following the installation.

The ARC tick of approval covers both companies, which is an essential industry standard.

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