Aussie Airconditioning vs Hewitt Trade Services

Aussie Airconditioning Pty Ltd

Hewitt Trade Services

Price

Customer Service

Compare Air Conditioning Rating

Pros

Aussie Airconditioning Pty Ltd
  • Very quick response times
  • Strong customer service
  • Competitive pricing
Hewitt Trade Services
  • Offer deals and promotions
  • Quick response times
  • Great prices

Cons

Aussie Airconditioning Pty Ltd
  • No weekend availability
  • Call out fee (deducted from price)
Hewitt Trade Services
  • No weekend availability
  • Doesn't service rural areas

Summary

Throughout the process of our Hewitt Trade Services and Aussie Air Conditioning comparison, our review team found that both Brisbane companies were excellent options for air conditioning installations or repairs. Aussie Air Conditioning in particular offered extremely high levels of customer service to their clients. They were friendly and eager to assist with all enquiries over both phone and email. Hewitt Trade Services on the other hand provided clear communication via email though were not quite as good as Aussie over the phone.

Both companies offered cost effective solutions, though Hewitt Trade Services in particular excelled in this area, offering the cheapest rates among our top 5 companies based in Brisbane. Furthermore, both Aussie Air Conditioning and Hewitt Trade Services provide experienced and knowledgeable staff that are able to offer high levels of workmanship. Overall, both companies are high performing, leading our review team to place them in the top 2 places among our top 5 recommended companies in the Brisbane market.

Price

Aussie Airconditioning Pty Ltd

Hewitt Trade Services

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Our comparison of Brisbane based companies, Aussie Air Conditioning and Hewitt Trade Services found that both companies offer very competitive prices on their installations and repairs. Hewitt Trade Services in particular provide their clients with extremely cost-effective price points and were found to offer the best deals among our top 5 recommended companies. Furthermore, Hewitt Trade Services offer their customers free on-site quotes prior to installation, whereas Aussie Air Conditioning do not. The Aussie Air Conditioning callout fee is $145, which is deducted from the price if you proceed with an installation.

Our comparison further revealed that both Aussie Air Conditioning and Hewitt Trade Services are open to price matching quotes from other companies, so long as the details are like for like. Aussie Air Conditioning in particular are extremely competitive and will always strive to offer a cheaper price. Both companies also offer certain deals and cash backs, with Hewitt Trade Services helping customers accessing manufacturers promotional deals and Aussie Air Conditioning working with Energex. Furthermore, both Aussie Air Conditioning and Hewitt Trade Services are able to provide their clients with options for financing.

Customer Service

Aussie Airconditioning Pty Ltd

Hewitt Trade Services

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
9/10

Response time to acknowledge request

< 6 hours
6 - 24 hours

Response time to provide quote

< 6 hours
6 - 24 hours

Online ratings / reviews

4.5/5
4.3/5

Aussie Air Conditioning and Hewitt Trade Services provide their customers with friendly and informative customer service throughout the installation process. Our team found that both Brisbane based air conditioning installation companies provide clear and comprehensive quotes to their customers. Aussie Air Conditioning in particular provide excellent quotes with clear breakdowns of costs that allow customers to feel well informed on what they are receiving. Neither of the companies offer weekend availability to their clients, however this is not an industry standard in the Brisbane market.

In terms of customer service via phone and email interactions, Aussie Air Conditioning performed extremely well on both fronts. Their staff came across and knowledgeable and able to answer any technical questions and offer recommendations. Hewitt Trade Services on the other hand performed well via email, though their phone interactions were not as strong. Aussie Air Conditioning also have fasted response times among our Brisbane top 5, responding and sending out quotes within less than 6 hours. Hewitt Trade Services were also quite quick when compared to the overall market, responding within 24 hours.

Expertise

Aussie Airconditioning Pty Ltd

Hewitt Trade Services

Apartments

Commercial and residential

ARC Tick

Year established

2004
2004

Installation warranty

5 YEARS
5 YEARS

Our comparison team found that both Hewitt Trade Services and Aussie Air Conditioning offer considerable expertise and experience within their teams. Aussie Air Conditioning was established in 2004, while Hewitt Trade Services was founded in 2002, giving both companies over 10 years of experience within the air conditioning installation industry. Both companies have the ARC tick of approval, giving them licences to handle refrigerants and both are able to install within apartments.

Aussie Air Conditioning offers a large range of manufactures, though the recommended Panasonic as their preferred brand. Hewitt Trade Services on the other hand recommended either Fujitsu or Daikin.  Furthermore, both companies offer their clients lengthy warranty periods of 5 years on their installations. These periods give an indication of the quality assurance both teams are able to offer.