Aussie Airconditioning vs Mercury Installations

Aussie Airconditioning Pty Ltd

Mercury Installations

Price

Customer Service

Compare Air Conditioning Rating

Pros

Aussie Airconditioning Pty Ltd
  • Very quick response times
  • Strong customer service
  • Competitive pricing
Mercury Installations
  • Specialises in air conditioning installation and electrical
  • Flexible pricing
  • Same day quote guarantee

Cons

Aussie Airconditioning Pty Ltd
  • No weekend availability
  • Call out fee (deducted from price)
Mercury Installations
  • Not many online reviews
  • Smaller sized company
  • No weekends

Summary

Specialising in air conditioning installation and electrical with flexible pricing and a same day quote guarantee, Mercury Installations is a smaller sized company that has been operating in the Brisbane air conditioning industry since 2007. They deliver a great level of customer service, supplying and installing all leading air conditioning brands, as well as offering all types of electrical services. Mercury Installations provide a wide variety of service and maintenance options for their customers in the Brisbane, Gold Coast and the Sunshine Coast. Mercury Installations is an impressive business operation, with some great features and qualities, offering a range of services including a range of air conditioning services, an easy to use website, flexible pricing and a same day quote guarantee. They install most of the leading air conditioning brands with a high level of technical expertise and knowledge.

As well as offering very quick response times, strong customer service, competitive pricing and an online estimate calculator Aussie Airconditioning Pty Ltd have 13 years of relevant industry experience. They provide detailed itemised quotes with competitive prices and offer deals to reduce the cost for customers, receiving consistently positive customer satisfaction reviews and excellent customer service standards. Our review team rated Aussie Airconditioning Pty Ltd as the best value for the Brisbane region with Mercury Installations falling just out of the top 5. Mercury Installations are still a solid choice for installation in the Brisbane area, offering many stand out features.

Price

Aussie Airconditioning Pty Ltd

Mercury Installations

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Our Mercury Installations review found the company offers standard or slightly higher than market pricing, both on their air conditioning products and installation service. They are definitely not the cheapest option in the Brisbane air conditioning market; however the company has a high standard of technical know how and service. Being a smaller sized company may mean they have a limited buying power when compared to some of the bigger sized companies in the Brisbane market and this may affect Mercury Installations’ pricing. They do, however, offer flexible pricing with discounts where possible. Mercury Installations’ team will help customers access promotions on specific brands at the time of quoting or purchasing. They are also open to price matching competitors’ quotes and volume discounts for multiple system purchases. Discounts relating to price matching and volume discounts are on a case-to-case basis and at the discretion of the Mercury Installations management. For their flexibility they were rated a reasonable 3 out of 5 on price.

Aussie Airconditioning Pty Ltd Review offer competitive rates on the installation of air conditioning units that are generally lower than the average market prices. Overall, our review team found this Brisbane based air conditioning company to be exceptionally honest and genuine regarding their costs when compared to other air conditioning installation companies in the area. Aussie Airconditioning Pty Ltd goes out of their way to provide customers with information regarding cash back options from manufacturers and the government. They provide customers with further discounts through n 24 minutes sales, assisting customers to maximise the value they are receiving. Aussie Airconditioning Pty Ltd are open to price matching if the competitor quote is a genuine “like for like” quote, and they are willing to discuss volume discounts where two or more units are purchased. We should note, however, that our Aussie Airconditioning Pty Ltd Review found that there is a $145 call-out fee, which can be deducted from the final price if you proceed with an installation.

Customer Service

Aussie Airconditioning Pty Ltd

Mercury Installations

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
7/10

Response time to acknowledge request

< 6 hours
24 - 48 hours

Response time to provide quote

< 6 hours
> 4 days

Online ratings / reviews

4.5/5
5/5

Aussie Airconditioning Pty Ltd were rated with impressively high scores in both modes of contact, scoring 8 out of 10 for the commendable way they deal with customer phone enquiries, and 9 out of 10 for their excellent response to customer requests via email. They also conveniently have an easy to use online calculator to estimate costs. Mercury Installations were also given high scores in both modes of contact; with 7 out of 10 for both their customer service by phone and customer email inquiries.

In terms of response times, Mercury Installations responded within 24 hours to an initial email request. However receiving a prepared quote took on average more than 4 days, which is the slowest response ranking. Mercury Installations are, however, very responsive to Facebook messages, promptly sending responses during business hours. Their otherwise slower response times may be due to the smaller size of the company as staff can be required to work across different aspects of the business.

Aussie Airconditioning Pty Ltd were generally very quick to acknowledge an initial email enquiry, within 6 hours of receiving the request, roughly the same amount of time they took in providing customers with a quote. These times ranked Aussie Airconditioning Pty Ltd as the leading company in terms of response speed.

Both Mercury Installations and Aussie Airconditioning Pty Ltd are friendly and eager to help, with the technical knowledge to provide genuine and informative responses to questions, even on an initial phone enquiry. Aussie Airconditioning Pty Ltd provide financing options and also charge a deposit equal to the price of the unit, with all other costs due on completion of the installation. Mercury Installations do not offer any kind of financing plan to their customers, meaning that customers will need to pay the entire amount at the completion of the installation.

Expertise

Aussie Airconditioning Pty Ltd

Mercury Installations

Apartments

Commercial and residential

ARC Tick

Year established

2004
2007

Installation warranty

5 YEARS
5 YEARS

Well-established, Aussie Air-conditioning Pty Ltd is a business having formed expertise in the market over the last 13 years. They hold extremely high customer service standards, with comprehensive quotes provided by experts, and prompt response times to all enquiries. They provide customers with competitive prices and the option of extended warranties where required. As specialists in installing ducted and split system air conditioning split systems Aussie Airconditioning Pty Ltd has been consistently rated and recommended highly by its customers.

Mercury Installations are well established and have been in the industry for over 10 years. They offer a range of air conditioning services, with an easy to use website, flexible pricing and a same day quote guarantee, which is impressive for a smaller company. Residential customers are offered a 5 year installation warranty on their workmanship and a 5 year manufacturer’s warranty on the air conditioning product itself. They are a solid choice for airconditioning installation in the Brisbane area.

Like most Brisbane-based air conditioning companies these two possesses the air conditioning industry certification of an ARC tick.

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