Aussie Airconditioning vs Tri-Tech Air Conditioning

Aussie Airconditioning Pty Ltd

Tri-Tech Air Conditioning & Electrical

Price

Customer Service

Compare Air Conditioning Rating

Pros

Aussie Airconditioning Pty Ltd
  • Very quick response times
  • Strong customer service
  • Competitive pricing
Tri-Tech Air Conditioning & Electrical
  • Good customer service
  • Outside business hours for installs and quotes
  • Flexible pricing

Cons

Aussie Airconditioning Pty Ltd
  • No weekend availability
  • Call out fee (deducted from price)
Tri-Tech Air Conditioning & Electrical
  • Expensive pricing
  • Slow response times
  • Don’t advertise promotions

Summary

In the air conditioning industry since 1989, Tri-Tech Air Conditioning & Electrical is a large and well-established company. Tri-Tech Air Conditioning & Electrical stand out with their good customer service, outside business hours for installation and quotes as well as flexible pricing. As well as offering a wide range of services they also help customers access manufacturer’s promotions or deals at the time of purchase.

Aussie Airconditioning Pty Ltd have 13 years of industry experience, provide detailed itemised quotes with competitive prices, are willing to price match if the competitor quote is truly “like for like” and offer deals to reduce the cost for customers. They can install most of the leading air conditioning brands with a high level of technical expertise and knowledge. Our review team rated them as the top company in the Brisbane area.

Price

Aussie Airconditioning Pty Ltd

Tri-Tech Air Conditioning & Electrical

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Aussie Airconditioning Pty Ltd is very competitive on price. Their rates on the installation of air conditioning units are generally lower than average market prices. Tri-Tech Air Conditioning & Electrical offers standard or high market pricing, both on their air conditioning brands and installation service. Our review team rated Aussie Airconditioning Pty Ltd 4 out of 5 for pricing where Tri-Tech Air Conditioning & Electrical’s score was 3 out of five.

Our Aussie Airconditioning Pty Ltd Review noted that the company make special deals accessible on their website, and will also run 24 minutes sales, providing customers with further discounts. They charge a $145 charge-out fee, but this is deducted from the final price if you proceed with installation

While not being the cheapest, Tri-Tech Air Conditioning & Electrical help customers access promotions on specific brands at the time of quoting or purchasing. They are open to offering price matching on competitor quotes and volume discounts for multiple system purchases. Any discounts relating to price matching and volume discounts are at the discretion of the Tri-Tech Air Conditioning & Electrical management.

Customer Service

Aussie Airconditioning Pty Ltd

Tri-Tech Air Conditioning & Electrical

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
8/10

Response time to acknowledge request

< 6 hours
2 - 4 days

Response time to provide quote

< 6 hours
2 - 4 days

Online ratings / reviews

4.5/5
3.9/5

Both Tri-Tech Air Conditioning & Electrical and Aussie Airconditioning Pty Ltd were rated highly on their level of customer service. Their teams are friendly and professional with experts who can answer technical questions throughout the customer experience. The Tri-Tech Air Conditioning & Electrical review team found that they were slower on response time via email, indicating that the phone is the fastest mode of contact when dealing with them. 

By phone Aussie Airconditioning Pty Ltd received a strong 8 out of 10 for their customer service, compared to Tri-Tech Air Conditioning & Electrical’s still solid 7 out of 10. Despite slower response times, Tri-Tech Air Conditioning & Electrical’s customer service via email was an impressive 8 out of 10 compared to Aussie Airconditioning Pty Ltd’s 9 out of 10. Tri-Tech Air Conditioning & Electrical’s initial response time to an email request and response rate in providing customers with a quote on average took between 2 to 4 days. Aussie Airconditioning Pty Ltd responded within 6 hours of receiving a request and in providing customers with a quote they were similarly swift, on average taking no more than 6 hours.

Aussie Airconditioning Pty Ltd charge a deposit equal to the price of the unit, with all other costs due on completion of the installation. Uniquely their web site offers an online calculator so you can enter specifics of your home and get a general cost estimate. Tri-Tech Air Conditioning & Electrical offer financing options, which can be discussed with their staff.

Expertise

Aussie Airconditioning Pty Ltd

Tri-Tech Air Conditioning & Electrical

Apartments

Commercial and residential

ARC Tick

Year established

2004
1989

Installation warranty

5 YEARS
1 YEARS

A well-established company operating for 25 years, Tri-Tech Air Conditioning & Electrical are pride themselves on having a high standard of experience, skill and workmanship. Aussie Airconditioning Pty Ltd has been operating for 13 years. They have a lot of technical expertise, which is conveyed by knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs. Both companies are covered by the ARC tick of approval.

Aussie Airconditioning Pty Ltd can offer an additional extended manufacturer’s warranty, on top of their 12 month installation guarantee. Tri-Tech Air Conditioning & Electrical also offer a 1 year installation warranty backed by a 5 year manufacturer’s warranty.

Our review team found that Tri-Tech Air Conditioning & Electrical are a reputable and experienced air conditioning installation company with a high level of customer service and affordable pricing. They offer great features such as specials and promotions, financing, and outside business hours availability, making them a great option for customers looking to install in the Brisbane area.

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