BT Airconditioning vs AlphaCool

Summary

BT Air Conditioning was found to be the top air conditioning installation company based in Cairns. The business offers value for money, quality installations and quality customer service with quick response times. These factors combined to make BT Air Conditioning our top recommended company in the area.

Coming in third out of the top 5, AlphaCool are a leading maintenance and installation specialist, offering 24-hour emergency service along with their maintenance and installation work, which has competitive pricing, volume discounts and strong customer service by phone.

Both companies cover service to both residential and commercial customers and a free on-site quote to ensure accurate pricing.

Price

BT Air Conditioning provides the most cost-effective solutions of our top 5 companies in the area. Their prices were extremely competitive despite them working exclusively with premium, high-end Daikin products. They scored an exceptional 5 out 5 for cost effectiveness, placing BT Air Conditioning in equal first place when compared to our other top 5 air conditioning installation businesses based in the Cairns area.

AlphaCool are also fairly reasonable on prices for their services, falling in the median range with a respectable cost-effectiveness score of 4 out of 5. Their solutions are relatively cost effective and they are generally able to cater to all of their client’s specifications in terms of negotiating prices and installation options.

BT Air Conditioning does not rely on price matching quotes or offering any business specific deals, as their original quotations are very competitive. They will, however run discounts on the installation of multiple units, seeking to provide their customers with the cheapest and most cost-effective price for their solutions.

In contrast AlphaCool are open to price matching if clients can provide a quote that is like for like in detail, although AlphaCool do believe their prices to be the best value possible for the service they offer. We noted that AlphaCool do not provide deals or cash back promotions, again instead offering original quotes that are fairly competitive. They will, however, offer volume discounts to their consumers based upon how many units are purchased. Basically the more the customer buys, the cheaper it costs.

Customer Service

Cairns air conditioning installation company BT Air Conditioning provide their clients with exceptional customer service, replying quickly and clearly. They generally replied to online enquires with a 24-hour timeframe, which is the fastest response time among the top 5 rated companies in this market. The overall customer service they offered through phone contact scored them a 9 out of 10 with 9.5 out of 10 for email interactions, rating them the best in this area. Staff were happy to assist with enquires and were very knowledgeable, explaining technical aspects of installations in an easy to understand manner. BT Air Conditioning felt very accessible and user-friendly for current and potential customers.

AlphaCool scored 7 out of 10 for both their phone and email customer service satisfaction.Whilst this is not a high rating, staff stilloffer a knowledgeable service and are eager to help in finding the best solutions for their customer’s needs. AlphaCool had a slower general response time to customer enquires, taking almost 4 days to respond to an initial enquiry and the same amount of time to turn around the quote. It should be noted, however, that this response time is common among the industry.

In turn BT Air Conditioning have the one of the fastest response times, acknowledging enquires within 0-6 hours and following up with quotes within 1-2 days. These extremely quick reaction times rate BT Air Conditioning with a fast response to customer enquiries when compared to our other top 5 businesses in the Cairns area.

BT Air Conditioning installs only Daikin air conditioning products, as they believe them to be top of the range and high quality.

The quotes offered by AlphaCool and BT Air Conditioning are very easy to understand, yet cover all relevant details.

Neither company offer financing options to their customers.

Expertise

Established in 2002, BT Air Conditioning has considerable technical expertise and industry experience. Despite being one of the more recently established companies, commencing in 2011, AlphaCool also offer excellent technical expertise, knowledge and experience.

Both companies provide commercial and residential installations and will service rural areas and work on apartments. Each provides their customers with a wide range of systems including split and reverse, inverter systems, multi systems and ducted heating and cooling. BT Air Conditioning supplies these units through Daikin exclusively. Neither company work with hydronic and steam boilers, which is standard for the area due to their climate.

BT Air Conditioning offers a 12-month installation and workmanship warranty to their customers. This means all installation issues or faults that take place within 12 months and any products faults within 5 years will be resolved and repaired through the company themselves. AlphaCool also provide a 12-month installation and workmanship warranty upon completion of a job. Both companies also have the ARC tick of approval, meaning they have a licence to work with refrigerants.

On our Compare Airconditioning Rating BT Air Conditioning and AlphaCool performed well with BT Air Conditioning scoring 4.5 put of 5 to AlphaCool’s still solid 4 out of 5. This means both would be great choices for installation, depending on your budget and brand preference.