BT Airconditioning vs Cairns Cool Air

BT Airconditioning

Cairns Cool Air


Customer Service

Compare Air Conditioning Rating


BT Airconditioning
  • Quick response times
  • Strong customer service
  • Cost effective
Cairns Cool Air
  • Strong customer service
  • Able to service apartments
  • Daikin specialists


BT Airconditioning
  • Don't install evaporative cooling or boiler heating
  • No price matching policy
  • No weekend availability
Cairns Cool Air
  • No price matching policy
  • No weekend availability
  • Doesn't service rural areas


BT Air Conditioning offers quality installations and effective customer service with extremely quick response times and one of the highest levels of cost effectiveness for the area, despite working exclusively with a high-end brand. These criteria make BT Air Conditioning our top recommended company in the area.

Cairns Cool Air have been servicing the area for over slightly longer, offering a team of experienced technicians who provide services to both commercial and residential properties. This company has a commitment to providing high levels of service within all aspects of the business and this philosophy has earned them fourth place in the top 5 installation companies in the Cairns area.


BT Airconditioning

Cairns Cool Air

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

In terms of cost effectiveness of our top 5 air conditioning installation companies based in Cairns, BT Air Conditioning came out on top with a perfect score of 5 out 5 for their cost effectiveness. This places them in equal first place, along with two other companies, when compared to our other top 5 air conditioning installation businesses.

Cairns Cool Air scored comparatively lower, with a 3 out of 5 for their cost effectiveness when compared to our other top 5 companies in the region. This is the lowest score of our top 5 in Cairns, but quite standard in terms of cost effectiveness when compared to the overall industry.

Impressively BT Air Conditioning maintains their extremely competitive pricing despite the fact that they work exclusively with Daikin products, which are high end. BT Air Conditioning also does not rely on discounts in order to offer such good pricing. They will not price match quotes or offer business specific deals or cashback offers and yet their original quotations remain very competitive. BT Air Conditioning will, however, consider providing volume discounts to their customers, with discounts on the installation of multiple units. BT Air Conditioning work to provide the cheapest and most cost-effective pricing and solutions for their customers.

Cairns Cool Air also do not offer price matching on quotes, manufacturer deals or cash back offers on their installation and repairs. They are, however, open to negotiations and discussions when it comes to price. They will provide volume discounts on their work, meaning that when more units are purchased for installation, the overall cost becomes cheaper. Cairns Cool Air offer fairly competitive and seek to deliver value for money to their customers.

Customer Service

BT Airconditioning

Cairns Cool Air

Clear quote

Weekend availability

Customer service rating by phone


Customer service rating by email


Response time to acknowledge request

< 6 hours
2 - 4 days

Response time to provide quote

24 - 48 hours
> 4 days

Online ratings / reviews


In terms of customer service via phone Cairns Cool Air have been given a 7 out of 10 and a 6.5 out of 10 for email service satisfaction. The quality of their responses was usually high with the customer service team at Cairns Cool Air coming across as polite and helpful, eager to assist with enquires. It was also notable that this company has created a good reputation through their quality installations and friendly customer service, as reflected through many positive online reviews.

BT Air Conditioning again performed strongly in this area, receiving a 9.5 out of 10 for email customer service and a 9 out of 10 for phone customer service. These scores give a clear indication of their high levels of customer service. Staff came across as happy to assist with enquires and were very knowledgeable with the ability to explain technical aspects of installations in plain terms.

Cairns Cool Air review team generally took 2-4 days to acknowledge receipt of a request for a quote, sometimes taking more than 4 days to send quotes, which is on the slower side among our top 5 air conditioning installation companies, but not uncommon when compared to the wider market. By comparison BT Air Conditioning generally acknowledge receipt of queries to online enquires within 6 hours, generating a quote within a 24-hour timeframe, giving them the fastest response time among our top 5 rated companies in the Cairns market.

BT Air Conditioning scored a 4.5 out of 5 for their overall customer service levels with Cairns Cool Air scoring a 3.4 out of 5. Cairns Cool Air had a medium response time, with BT Air Conditioning’s response time to customer enquiries rated medium fast.

In terms of the actual quotes Cairns Cool Air and BT Air Conditioning provided detailed, yet concise quotes that are easy to understand and follow, with good follow up.

As is standard for the top 5 Cairns installation companies, neither BT Air Conditioning or Cairns Cool Air offer financing to their customers. However, both are willing to discuss price points.


BT Airconditioning

Cairns Cool Air


Commercial and residential

ARC Tick

Year established


Installation warranty


As the longest running Cairns based air conditioning installation company among our top 5, Cairns Cool Air’s employees include a range of knowledgeable and experience technicians. They are able to talk clients through the process of installation, translating technical terms in a manner that customers can easily understand.

BT Air Conditioning is a relatively younger company, having been established in 2002, yet they still offer considerable technical expertise and industry experience, particularly with relation to Daikin systems.

Both are able to provide their customers with a wide range of units such as split and reverse systems, inverter systems, multi systems and ducted heating and cooling. BT Air Conditioning supply these units through Daikin exclusively and are the only one of the two offering service to rural areas.

BT Air Conditioning and Cairns Cool Air offer 12-month installation and workmanship warranties to their customers.  Both have the ARC tick of approval, an industry standard that gives the company a licence to handle refrigerants.

Our overall Compare Air Conditioning ratings indicated that both companies offered good service and were reliable choices for installation, with Cairns Cool Air receiving an overall rating of 4 out of 5 stars with BT Air Conditioning edging just ahead with 4.5 stars thanks to their higher cost-effectiveness.

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