BT Airconditioning vs Northern Air Repair

BT Airconditioning

Northern Air Repair

Price

Customer Service

Compare Air Conditioning Rating

Pros

BT Airconditioning
  • Quick response times
  • Strong customer service
  • Cost effective
Northern Air Repair
  • Quick response time
  • Competitive pricing
  • Highly experienced installers

Cons

BT Airconditioning
  • Don't install evaporative cooling or boiler heating
  • No price matching policy
  • No weekend availability
Northern Air Repair
  • Relatively rigid pricing
  • Generally doesn't offer deals and promotions
  • No weekend availability

Summary

Northern Air Repair offers both commercial and residential air conditioning installation solutions to the Cairns area, supplying their customers with high quality work since 2011. Our reviewers found that the company offer excellent customer service, competitive prices and quality workmanship. These factors, when combined, place Northern Air Repair as the second of our top 5 recommended companies in the Cairns market.

BT Air Conditioning are rated by our review team as the best value company in the Cairns market, thanks to a combination of extremely quick response times, cost effective solutions, helpful customer service and an abundance of knowledge and technical expertise.

BT Air Conditioningand Northern Air Repair are very close on delivering great customer service and prices at the lower end of the scale.

Price

BT Airconditioning

Northern Air Repair

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

BT Air Conditioning and Northern Air Repair provide the most cost-effective solutions of our top 5 companies in the area, both scoring a 5 out of 5. This places them equal first with another Cairns-based company. This is impressive, especially when considering that BT Air Conditioning exclusively offer high-end Daikin products.

Of the two, BT Air Conditioningdoes not provide price matching of quotes and neither company offer special deals. Northern Air Repair are willing to price matching competitor quotes only on those that offer like for like regarding system type, manufacturer and installation details. Despite a lack of discounts each company provides their clients with extremely competitive and cost-effective prices on their installations and repairs.

Volume discount options are available from Northern Air Repair where the installation of multiple units can result in a reduced overall price. They will also discuss price and negotiate, which may be beneficial for some customers. BT Air Conditioning also provides volume discounts to their clients, offering discounts on the installation of multiple units.

These Cairns based air conditioning installation companies seek to provide their customers with the cheapest and most cost-effective prices for their installation needs. Without relying heavily on discounts BT Air Conditioning and Northern Air Repair offer extremely reasonable pricing, making either one a great choice in terms of price.

Customer Service

BT Airconditioning

Northern Air Repair

Clear quote

Weekend availability

Customer service rating by phone

9/10
9/10

Customer service rating by email

9.5/10
9/10

Response time to acknowledge request

< 6 hours
6 - 24 hours

Response time to provide quote

24 - 48 hours
6 - 24 hours

Online ratings / reviews

4/5
5/5

On customer service and BT Air Conditioning and Northern Air Repair remain close with both offering strong performance when communicating either by phone or email. Via email BT Air Conditioning scored a 9.5 out of 10 for customer service and a 9 out of 10 for phone customer service. Northern Air are only half a point behind overall, receiving a 9 out of 10 for both their email and phone customer service satisfaction.

Staff at both companies was happy to assist and are very knowledgeable in technical matters, able to explain certain aspects of the process in a clear and easy to understand manner. Their helpful manner made organising quotes, installations and repairs an easy and smooth process. Quotes offered by BT Air Conditioning are clearly structured and easy to understand, describing all relevant information such as system type, unit and price. They also explain why BT Air Conditioning works exclusively with Daikin. Northern Air Repair prefers to provide initial quotes by email or over the phone. Their quotes include all the relevant information and provide a clear price breakdown.

BT Air Conditioning and Northern Air Repair have the two of the fastest response times. Northern Air Repair’s initial response time is within 6-24 hours, taking the same amount of time to generate a quote. BT Air Conditioning edge are slightly speedier in acknowledging enquires, doing so within 0-6 hours and sending out quotes within 1-2 days. Northern Air Repair, overall, rated with a fastest response while BT Air Conditioning was rated as medium to fast.

Although BT Air Conditioning and Northern Air Repair do not offer any financing options to their patrons, Northern Air Repair are more than happy to negotiate possible price options. They do, helpfully, both offer free onsite quotes.

Our BT Air Conditioning review discovered that the Cairns air conditioning installation company work exclusively with high-end manufacturer, Daikin, as they believe their products to be premium quality. Northern Air Repair also focuses on quality, having a preference for working with Daikin and Fujitsu products. They will, however, work with other brands.

Notably Northern Air Repair is able to provide their clients with weekend servicing by appointment. This is an example of their quality customer service and convenient for weekday workers.

Expertise

BT Airconditioning

Northern Air Repair

Apartments

Commercial and residential

ARC Tick

Year established

2011
2011

Installation warranty

1 YEARS
1 YEARS

Both of these Cairns-based air conditioning installation companies have the capacity and knowledge to provide their customers with a wide range of systems for the residential and commercial markets. These include split and reverse systems, inverter systems, multi systems and ducted heating and cooling. They can also service apartments, hold the industry standard ARC Tick and will travel to rural areas with possible travel costs involved.

The younger of the two companies, Northern Air Repair, were established in 2011 and offer excellent customer service, great prices and quality workmanship from experienced technicians. Since establishment they have built up a strong and positive reputation in the Cairns area.

BT Air Conditioning’s technicians have over 15 years of industry experience, with the company being established in 2002. They offer premium expertise and workmanship to their clients, working exclusively with Daikin products.

Our review team found BT Air Conditioning and Northern Air Repair offer considerable technical expertise, knowledge and experience with great customer service and value for money. These factors have resulted in these Cairns based companies both receiving an overall score of 4.5 stars out 5. Either company would be a good choice for your instillation needs, with Northern Air Repair being a bit more flexible in terms of the brands they work with and their ability to schedule weekend appointments.

Leave a message and we will contact you as soon as possible!



Your phone number will not be used for marketing purposes