BT Airconditioning vs Simpson Air

Summary

Simpson Air is a locally owned and operated family run business. It is a smaller run operation that focuses on supplying their customers with superior workmanship and a personalised process. They also offer very reasonable prices and round out the Cairns top 5 instillation companies, coming in fifth overall.

BT Air Conditioning’s quick response times, cost effective solutions, helpful customer service and an abundance of knowledge and technical expertise were factors contributing to their first place in the Cairns top 5.

Both companies have been operating for over 15 years and rate strongly on price, offering free onsite quotes and great customer service via the phone.

Price

In terms of price BT Air Conditioning and Simpson Air come equal first with another company in the Cairns area for cost-effectiveness, the three companies scoring 5 out of 5 for their cost-effective prices and solutions.

This is an impressive placement for both, considering BT Air Conditioning deal exclusively with premium brand Daikin and with Simpson Air being a smaller company.

Due to their size Simpson Air do not price match quotes from competitors. While they also do not offer direct deals or cash back opportunities, they can assist customers in accessing these from their suppliers and offer guidance, serial numbers and receipts throughout the process.

BT Air Conditioning provides excellent value for installation in terms of product and price, although they also do not price match quotes or offer any business specific deals. Having said this, their original quotations are already very competitive.

Both BT Air Conditioning and Simpson Air are able to provide volume discounts to their clients, depending on the specifics and numbers of the job. Simpson Air are able to oofer discounts on labour rather than equipment, which still helps their customers save money and adds value to the transaction.

In spite of not offering a wide range of discounts, BT Air Conditioning and Simpson Air still offer extremely competitive pricing and the best cost-effectiveness with regard to the local market. Both are strong on price points and would offer great value for customers.

Customer Service

As a local, smaller run operation, Simpson Air offers a personalised experience when it comes to customer service. The company owner usually deals directly with customer enquiries and questions, covering most aspects of the business. He is able to answer these in an efficient and effective manner, and our Simpson Air review team found the company’s owner to be polite, friendly and helpful throughout; it was a pleasure dealing with him.

For their customer service Simpson Air received a 5 out 10 for email satisfaction and a 9 out of 10 for phone satisfaction when compared to the other top 5 companies in the region. They come across as an honest business with a focus on creating customer understanding and finding the best for their clients.

With their dedicated customer service team BT Air Conditioning were able to score a 9.5 out of 10 for email customer service and a 9 out of 10 for phone customer service interactions. As with Simpson Air ataff were polite and helpful, able to explain technical points in layperson’s terms.

Simpson Air’s response times to email requests and sending out quotes occurred within 48-96 hours. This timing places Simpson Air among our top 5 rated companies in the Cairns market and is very competitive. BT Air Conditioning consistently replied quickly and clearly. Online enquires were acknowledged in under 6 hours, taking a 24-hour timeframe to generate a quote. This gave them the fastest response time among our top 5 rated companies in the Cairns market.

Quotes provided by BT Air Conditioning and Simpson Air are easy to make sense of, offering a good understanding of the installation process and providing detail that covers all relevant aspects of the quote. Both can also follow up with an onsite quote that will be the most accurate reflection of the pricing being offered.

Neither company offers financing options to their clients, which is standard throughout the Cairns market.

Our Simpson Air review team found that dealing with one person throughout the quotation process offers a very personal customer service experience and builds trust.

Expertise

These Cairns based air conditioning installation companies are able to maintain and repair a wide range of units including split systems, reverse systems, inverter systems, multi systems and ducted heating and cooling. They work with both commercial and residential properties and are willing to work on apartments. Of the two, BT Air Conditioning is the only one who will consider rural jobs. They both have the ARC tick of approval, which is industry standard.

Simpson Air is the smaller operation with over 10 years in the industry and a family history of home appliance experience. They prefer to work with Panasonic systems, which they believe to be the best on the market.  Unlike other companies in our top 5, Simpson Air are happy for clients to obtain systems directly from the manufacturer.

BT Air Conditioning were established in 2002 and offer considerable technical expertise and industry experience. They prefer to work on Daikin systems and are very knowledgeable about them. They offer a 12-month installation and workmanship warranty to their customers with the added advantage of having back up from Daikin when things go wrong. Simpson Air provided their customers with 12-month workmanship warranties on their installations.

Simpson Air received a strong Compare Air Conditioning overall score of 4 out of 5 stars when compared to our other top 5 businesses in the Cairns area. BT Air Conditioning was rated slightly higher at 4.5 out of 5 stars. Despite this small difference in rating, if you were looking for personalised service and great cost-effectiveness Simpson Air would be an excellent choice.