BT Airconditioning vs Tormey’s Air and Ice

Summary

With quick response times, strong customer service and cost effective prices, BT Air Conditioning were found by our reviewers to be the top air conditioning company based in Cairns. With almost 20 years’ experience this business offers quality installations and effective customer service.

While falling outside of the top 5, Tormey’s Air and Ice have a number of factors that make them a solid choice of company. They offer 5 years’ workmanship warranty, have a repair over replace philosophy, a 24/7 breakdown repair service for commercial customers and are warranty agents for high quality brands including Mitsubishi Electric, Daikin and Haier. Tormey’s Air and Ice offer a range of cooling options, with their team possessing a high level of technical knowledge and experience. Our review team rated Tormey’s Air and Ice 3.5 out of 5 stars, which is a solid and strong rating in comparison to other Cairns-based air conditioning installation companies.

Price

Tormey’s Air and Ice offer great and comparative prices on the products and services they provide but their pricing rates are not the cheapest in the market, but definitely still reasonable and affordable. Our review team gave them 3 out of 5 stars, which is a decent rating. BT Air Conditioning was the most cost-effective of our top 5, scoring a perfect rating of 5 out of 5. This is even more impressive when considering that they work exclusively with premium, high-end Daikin products. Tormey’s Air and Ice also offer leading brands of high quality, which should be taken into account when considering their pricing.

In terms of discounts, Tormey’s Air and Ice can offer price matching or discounts on multiple unit purchases. This, however, is considered on a case-by-case basis and after an onsite appraisal. The director of Tormey’s Air and Ice makes any decisions regarding further discounts.

Despite not price matching quotes or offering any business specific deals, BT Air Conditioning’s original quotations are very competitive. They are also able to provide volume discounts to clients on the installation of multiple units.

Overall both air conditioning installation companies seek to provide their customers with the cheapest and most cost-effective price for their installation solutions.

Customer Service

Tormey’s Air and Ice’s staff was found to be helpful, knowledgeable, and easy to understand. They were also clear and genuine in their responses, even on initial inquiry phone calls, scoring a respectable 6.5 out of 10 for customer service in this area. BT Air Conditioning also delivered strong customer service, scoring an exceptional 9 out of 10 for service performance via the phone.

When responding to email inquiries Tormey’s Air and Ice team replied generally only after 4 days. Similarly their response rate in providing a prepared quote was slow, with a response again generally received only after 4 days. This gave them a score of 5 out of 10 for customer service via email, which is at the lower end for the Cairns area. Comparatively BT Air Conditioning’s response time was fast, with enquires generally acknowledging within 0-6 hours and quotes sent within 1-2 days. The difference in response times could be attributed to differences in company size and processes, so we always recommend following up emails with a phone call. Even as a small company, Tormey’s Air and Ice’s were found to be solid and competitive, providing good customer service.

BT Air Conditioning works exclusively with high-end manufacturer Daikin. They are Daikin warranty agents, meaning clients do not have to interact with a third party. Our team would suggest customers seeking to work with other brands should consider using another one of our top 5 Cairns based air conditioning installation companies.

Throughout the process of our BT Air Conditioning and Tormey’s Air and Ice reviews, our team found that these companies do not provide any financing options to their clients. Their customer service teams are able to further discuss and explain the company’s methods of payment and specific price points.

Tormey’s Air and Ice are notable in that they offer volume discounts and advise customers of special manufacturers promotions. They will advise customers of special manufacturer’s promotions at time of purchase; however it is up to customers to access promotions themselves.

Expertise

Established in 2011, with over 15 years of industry experience, the team at BT Air Conditioning offer premium expertise and workmanship to their clients, scoring highly across all of the considered factors, offering very quick response times, cost effective solutions, accommodating customer service and an abundance of technical expertise. As mentioned, BT Air Conditioning exclusively supplies Daikin units.

BT Air Conditioning offers a 12-month installation and workmanship warranty to their customers. All installation issues taking place within 12 months and any products faults within 5 years will be resolved and repaired through the company themselves.
Both these companies bear the ARC tick of approval, an industry standard that gives the company a licence to handle refrigerants.

Tormey’s Air and Ice’s team is made up of qualified and experienced refrigeration and air conditioning mechanics. They offer a 5 years warranty on installation workmanship as well as the manufacturer’s 5 year warranty on the air conditioning product itself.

In summary, we found Tormey’s Air and Ice to be a solid option for customers in the Cairns area. Tormey’s Air and Ice offer a 24 hour emergency breakdown repair service for commercial customers, have a repair over replace philosophy, a strong warranty and experienced staff. They also rate well in online reviews, receiving an average score of 4 out of 5.