Voltair vs AC and Heating Centre

Summary

Voltair Electrical & Air Conditioning have been rated as the top airconditioning installation and repair company in the Canberra region, while the Air Conditioning and Heating Centre secured the 5^thplace out of the top 5. Either offers good value and would be good choices when deciding upon which Canberra-based company to go with.

The Air Conditioning and Heating Centre meet Voltair Electrical & Airconditioning’s standards on price but do not offer strong customer service via email and are slower in responding to customer queries. They do, however, have a high level of expertise and experience to pass on to customers.

Price

Each of these companies offer competitive and generally good pricing for their services, both receiving 4 out of 5 for cost-effectiveness. This puts them in equal second place when compared to other companies in Canberra. The pricing for both falls in the medium range, when compared to other companies in our top five for the Canberra region.

Neither company offer customer financing but both Voltair Electrical & Air Conditioning and Air Conditioning and Heating Centre are open to price matching where the quotes are comparing the same details, such as model and type of air conditioning system.

Voltair Electrical & Air Conditioning are prepared to consider volume discounts. Air Conditioning and Heating Centre, while open to providing volume discounts where more than one system is bought in the one purchase, will review each on a case-by-case basis. They do advise that a small volume discount may be available where the multiple systems are to be installed at the one address.

Voltair Electrical & Air Conditioning are willing to directly pass on savings to their customers through promotional deals offered by their brand partners. These usually occur during the cooler weather when business is slower. Air Conditioning and Heating Centre do not offer brand partner related promotional deals directly to their customers, but will provide serial numbers and copies of the paid invoice so that the customer can pursue these themselves.

Customer Service

By phone Air Conditioning and Heating Centre have staff that are generally polite and helpful. Customers are directly put through to technicians who ask questions to clarify the customer’s specific requirements and are eager to help and able to provide a quote straight away when asked. Voltair Electrical & Air Conditioning’ssales team also assist customers with sound technical knowledge, answering questions in a manner that is both detailed and easy to understand.

Both companies scored a 7 out of 10 for customer service via phone, with Air Conditioning and Heating Centre’s customer service score falling to 6 out of 10 in response to emails. They were also slower in terms of response time, sometimes taking up to four days to acknowledge an initial email query for a quote. However, they can offer quotes over the phone. These are subject to change upon completion of a free onsite inspection, which is also offered by Voltair Electrical & Air Conditioning. Air Conditioning and Heating Centre can also prepare a fully digital quote when supplied with your floor plan. If quicker contact via email is a priority for you then Voltair Electrical & Air Conditioning generally release a quote within two days of contact and thereby may be the more appropriate company to go with.

Voltair Electrical & Air Conditioning do pass on deals and promotions to their customers, but they suggest that customers do their own research on this front to find what is on offer, which may be an issue for time poor customers.

The Air Conditioning and Heating Centre do not provide financing options to their customers, and require customers to pay a 50% deposit to purchase and secure their services, with the rest paid upon completion of the installation project. Voltair Electrical & Air Conditioning offer a much lower rate of deposit at 15%, with the balance being due on completion of the project, giving customers a little more leeway in payment deadlines.

Neither offers weekend hours, which may be a deciding factor for some.

Air Conditioning and Heating Centre will service rural regions when needed.

In comparison both companies provide good customer service in most areas, with their staff being informed, polite and eager to help. Voltair Electrical & Air Conditioning edge ahead when it comes to customer service via email and passing on manufacturer deals.

Expertise

Established in 1981, the Air Conditioning and Heating Centre have 37 years of industry experience, compared to Voltair Electrical & Air Conditioning who have over 13 years in the local market.

Despite the age difference, both companies exhibit a high amount of technical knowledge and can install at commercial and residential properties as well as apartments. Air Conditioning and Heating Centre provide and install most systems including split, reverse, inverter and multi systems, ducted heating and ducted heating and cooling systems as well as evaporative and hydronic boiler systems. Voltair Electrical & Air Conditioning are unable to offer evaporative or Hydronic Boiler systems and neither company offers Steam Boiler installation and repair.

Both teams are highly qualified and can cover most jobs with the exception of those mentioned above.