Voltair vs Bramik Air

Summary

Researching a number of criteria that covered price and customer service, our review team concluded that the best company installing air conditioning in the Canberra area is Voltair Electrical & Airconditioning, which offers excellent service and value to their customers. Voltair Electrical & Airconditioning were awarded an overall Compare Air Conditioning Rating of 4.5 out of 5.

They are followed by Bramik Air, who has a Compare Air Conditioning Rating of 4 out of 5. Overall Bramik Air are in second place amidst the top 5 competitors in the Canberra region. Despite being placed second, Bramik Air have certain advantages over Voltair Electrical & Airconditioning including the most cost-effective prices and a high level of customer service.

Price

The Bramik Air Review team found that this Canberra-based air conditioning installation company offers very competitive and cost-effective prices to their customers. Their prices are generally in the lowest range when compared to the other top 5 competitors in the area.

Voltair Electrical & Airconditioning still offer cheap pricing, but Bramik Air are ahead of them in this criteria, placing equal first for cost effectiveness and scoring 5 out of 5 when compared to Voltair Electrical & Airconditioning, who scored a still respectable 4 out of 5.

Both Voltair Electrical & Airconditioning and Bramik Air are willing to match competitors’ prices. Voltair Electrical & Airconditioning stipulate they will do so if the quote is genuinely like for like, and will try to beat competitor prices if possible. Bramik Air, however, advises customers that it usually works out cheaper for them to purchase their own unit and arrange the installation separately. Bramik Air are also open to providing volume discounts where multiple systems or units are purchased at once, which reduces the cost per unit, making the purchase a little cheaper for the customer.

Voltair Electrical & Airconditioning offer differing prices for a number of back-to-back installations but they generally have set prices and do not usually offer volume discounts. Sales staff will try and work out something for a sale consisting of three or more units.

Both companies would be a good choice in terms of pricing overall.

Customer Service

Both Voltair Electrical & Airconditioning and Bramik Air pass on manufacturer specials to their customers. Voltair Electrical & Airconditioning however generally advise that customers do their own research to check if any specific brands are offering deals, as they will only offer promotions they are aware of. This may not be convenient for busy customers on a limited timeframe.

Our Bramik Air and Voltair Electrical & Airconditioning Review teams found that these company’s quotes were simple and easy to understand, with Bramik Air providing the customer with a variety of options for their recommended brands. Voltair’s itemised quotations are especially user friendly when compared to other companies installing air conditioning in Canberra.

Neither company offers financing to their customers, which is standard in the Canberra region.

Voltair Electrical & Airconditioning staff are friendly, helpful and knowledgeable and are willing to go beyond the expected service standards for Canberra air conditioning installation companies in providing a satisfactory experience for potential customers.

Bramik Air’s staff was generally helpful and knowledgeable when dealing with customer enquiries. Their staff via phone were occasionally a bit abrupt with customers, as if they were in a hurry or distracted and unable to give their full attention to answering queries. Via email however, Bramik Air rated 9 out of 10 for customer satisfaction experience by email, as staff were polite and helpful, providing useful and concise information to help with the purchasing decisions. They also scored the fastest response time to online requests, taking between 6 – 24 hours to acknowledge receipt of an email request for a quote and the same time period to actually provide customers with a quote.

Voltair Electrical & Airconditioning also provide a fast response to an online request for a quote, as they responded and provided a quote within 24-48 hours. Overall, Voltair Electrical & Airconditioning’s staff were a pleasure to deal with, scoring 7 out of 10 for customer service by phone, and 8 out of 10 for customer service by email. Bramik Air’s staff also rated well in terms of customer satisfaction.

Neither company are available on the weekend.

Expertise

Both companies have a high level of expertise, offering around 13 years of local experience in air-conditioning installation for both Voltair Electrical & Airconditioning and Bramik Air.

Voltair Electrical & Airconditioningand Bramik Air install and repair air conditioning systems in the greater Canberra region, covering both commercial and residential properties, including apartments. Their products include split, reverse, inverter and multi-systems, as well as ducted heating and cooling systems. Neither company will install hydronic boiler or steam boiler systems.

Bramik Air’s products come with both a 5-year manufacturer warranty and a 5-year installation warranty, which is unusual among the Compare Air Conditioning top 5 air installation companies. This includes Voltair Electrical & Airconditioning, whogenerally offer a 12-month installation warranty period.

As the two top installation and air conditioning repair companies in the Canberra region, either would be a solid choice depending on warranty requirements and if the customer is looking for a deal within a specific time frame.