Capital Air has been operating in the Canberra air conditioning industry for over 20 years. As with smaller companies its director also performs installations and customer service duties. This allows customers to speak with a knowledgeable team member from the outset and offers a continuation of care while dealing with the company. They also offer upfront pricing, company service guarantees and service rural areas.
Voltair Electrical & Airconditioning have been operating for 15 years, offering excellent service, easy to understand quotes, competitive pricing and value to their customers. The culmination of these and other facets of their operation led our review team to rate Voltair Electrical & Airconditioning as the top installation company in the Canberra area.
Capital Air are still worth considering due to the areas in which they do well, delivering good service and pricing.
Voltair Electrical & Airconditioning have prices that are comparable with other top rated air conditioning installation companies in Canberra and are highly competitive across their product range. Capital Air also offer comparative to standard market pricing on the services they provide. Their rates on installation of air conditioning units is generally on average with standard market pricing, but are definitely still reasonable and affordable. In this aspect Voltair Electrical & Airconditioning scored a solid 4 out of 5 stars while Capital Air received a still respectable 3 out of 5.
The Voltair Electrical & Airconditioning and Capital Air staff passes on any industry promotions or special deals to the customer, which could save them money. Voltair has set prices and do not generally offer volume discounts but they will try to work out something for a sale of three or more units and consider price matching under certain conditions. Capital Air believes competitors’ cheaper quotes may be indicative of lower quality labour or services. Thereby they do not price match. As there is no formal financing plan for Capital Air, all customer accounts needs to be finalised on the day of service via credit card.
When considering Capital Air pricing however, we do suggest that it is important to note that the company uses leading brands of a high quality. Even though they do not have the most flexible pricing options, the focus for Capital Air appears to be offering customers the best prices on installation and units from the beginning.
Both Voltair Electrical & Airconditioning and Capital Air rated 8 out of 10 for customer service via email. They each have relatively fast response times, with Voltair Electrical & Airconditioning acknowledging an initial email request within a time span of 24 to 48 hours, to Capital Air’s 2 to 4 day response time. Both companies took the same amount of time as their initial response to generate a quote.
Our review team found both Capital Air and Voltair Electrical & Airconditioning to have helpful staff with a good level of technical knowledge and understanding. Their scores for telephone customer service were reasonably solid with Voltair Electrical & Airconditioning scoring 7 out of 10 to Capital Air’s 6 out of 10.
We found that Voltair Electrical & Airconditioning are willing to go beyond expected service standards for Canberra air conditioning installation companies to provide exceptional service and a satisfactory experience for potential customers. Their installation and repair crews are also capable and friendly.
As is common for the Canberra market, Capital Air and Voltair Electrical & Airconditioning have no formal financing options. Both companies also rated well in online reviews despite neither having weekend hours.
Overall our review team awarded Capital Air with an above average score of 3.5 out 5 for its customer service performance. This rating is a solid and competitive score when compared against the rest of the Canberra-based air conditioning installation companies in the market.
Voltair has 13 years of local experience in air-conditioning installation and were clear and concise in their answers, so that customers can easily understand the answer or explanation. We found Voltair Electrical and Airconditioning to be a reliable and good option for anyone looking to install air conditioning in Canberra.
Capital Air staff members are required to have a minimum of 7 years experience, a police check, great communication skills, honesty and cleanliness. They deliver great service and a 1 year installation warranty, backed by a 5 year manufacturer’s warranty.
Both companies proudly display the ARC tick on their website, which is industry standard.
Our reviewers found that Capital Air is a solid option for customers in the Canberra area who are looking for air conditioning installation. They have a lot going for them with upfront pricing, servicing of rural areas and many different service guarantees for their customers.