Voltair Electrical & Airconditioning

Delta Air Conditioning and Heating

Price

Customer Service

Compare Air Conditioning Rating

Pros

Voltair Electrical & Airconditioning
  • Strong customer service
  • Competitive pricing and discounts
  • Strong online reviews
Delta Air Conditioning and Heating
  • Strong online reviews
  • Very experienced operator
  • Discounts often available

Cons

Voltair Electrical & Airconditioning
  • No weekend availability
  • 1 year warranty period
  • Average response times
Delta Air Conditioning and Heating
  • No weekend availability
  • 1 year warranty period
  • Doesn't service rural areas

Summary

Delta Air Conditioning and Heating rated 4thin the Canberra area’s top five air conditioning installation and repaircompanies, receiving an overall Compare Air Conditioning Ratingscore of 4 out of 5, while Voltair Electrical & Air Conditioning are rated as best value and come 1stin the top 5 overall. Voltair Electrical & Air Conditioning’s Compare Air Conditioning Rating is 4.5 out of 5, putting them just ahead when all facets of their review are considered.

The two differ on value and response time to customer enquiries, with Voltair Electrical & Air Conditioning coming out on top for both. Delta Air Conditioning and Heating, however, are able to service and install and evaporative system, whereas Voltair Electrical & Air Conditioning does not. This may be a deciding factor for some customers.

Price

Voltair Electrical & Airconditioning

Delta Air Conditioning and Heating

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Voltair Electrical & Air Conditioning generally offer competitive pricing for the area, scoring 4 out of 5 on the cost-effectiveness scale. By comparison, our Delta Air Conditioning and Heating Review noted that this Canberra-based company’s prices tend towards the higher end of the scale. They received 3 out of 5 for cost-effectiveness, which was the lowest score when compared to the rest of the top 5 for the Canberra region.

Voltair Electrical & Airconditioning will not only match competitors’ prices if the quote is genuinely like for like, it will also attempt to beat them if possible. Delta Air Conditioning and Heating are open and willing to price matching, but only on a case-by-case basis. Their willingness to do so will depend on the particular job, and who they are quoting against.

Both companies generally offer volume discounts, which means the customer can get a better price per unit when multiples are purchased simultaneously.

Before beginning the job Delta Air Conditioning and Heating Review require a 20% deposit from customers who wish to secure their services. Voltair Electrical & Air Conditioning’s initial deposit, by comparison, is 15% and at the lower end of the scale for the area with the balance due on completion of the work.

Voltair Electrical & Air Conditioning are willing to directly pass on savings to their customers when their brand partners are offering promotional deals, but they ask customers to do the footwork in terms of finding a deal that suits. Delta Air Conditioning and Heating also pass on promotions and cashback, which make things cheaper for customers who aim to install in the off-peak months.

Customer Service

Voltair Electrical & Airconditioning

Delta Air Conditioning and Heating

Clear quote

Weekend availability

Customer service rating by phone

7/10
7/10

Customer service rating by email

8/10
5/10

Response time to acknowledge request

24 - 48 hours
6 - 24 hours

Response time to provide quote

24 - 48 hours
2 - 4 days

Online ratings / reviews

5/5
5/5

Delta Air Conditioning and Heating and Voltair Electrical & Airconditioning both scored 7 out of 10 for their customer service via phone. Staff was generally polite and helpful when answering customer questions.

Delta Air Conditioning and Heating prefer to provide a detailed quote specifically based on site inspections, which makes it difficult to get an idea over the phone as to what units would be appropriate for the customer. This meant that technicians and staff were very reluctant in providing phone or online quotes without first visiting the site. Since they are not open over the weekend this may prove to be inconvenient for some customers. Prior to a site visit only a broad estimate could be generated with no brand specifications included.

Whilst slightly faster than Voltair Electrical & Airconditioning in acknowledging receipt of a request, taking 6-24 hours to reply in comparison to Voltair Electrical & Airconditioning’s 24-48 hours, Delta Air Conditioning and Heating took longer to send the quote. They took 2-4 days while Voltair Electrical & Airconditioning turned around their quote within 24-48 hours. If customers are looking for a quicker turnaround on their quote Voltair Electrical & Airconditioning appear to have a less time consuming process.

Like the majority of the top 5 Canberra area installation companies Delta Air Conditioning and Heating and Voltair Electrical & Airconditioning do not provide financing to customers. Their guarantee period for installation, in keeping with the top 5 Canberra companies, covers 1 year.

Delta Air Conditioning and Heating will assist their customers in accessing deals and cash backs from manufacturers partners when they are available. This is very helpful when compared to Voltair Electrical & Airconditioning who ask their customers to research the deals themselves, which they will then honour if appropriate.

Expertise

Voltair Electrical & Airconditioning

Delta Air Conditioning and Heating

Apartments

Commercial and residential

ARC Tick

Year established

2004
1972

Installation warranty

1 YEARS
1 YEARS

Delta Air Conditioning and Heating are the elder of the two companies, backed by 46 years of experience and knowledge.Voltair Electrical & Airconditioning have 13 years’ experiencebehind them and still convey themselves as highly technically proficient.

Both companies have the expertise to install and repair air conditioning installation systems in commercial and residential properties, including apartment blocks. They can work with systems including split, reverse, inverter and multi, ducted heating and ducted heating and cooling systems, with only Delta Air Conditioning and Heating able to work on evaporative systems. Neither company offer Steam or Hydronic Boiler installation and repair.

Delta Air Conditioning and Heating relate their technical prowess directly through customer phone contact, putting you straight through to a technician who can expertly handle most questions. Voltair Electrical & Airconditioning’ssales team also have sound technical knowledge and help customers decide which unit is appropriate for them with the advantage of not having to see the site before generating their quote.