While Voltair Electrical & Air Conditioning are rated overall as the top airconditioning installation and repair company in the Canberra region, Fully Airconditioned, although 3rd place out of 5, rate higher on both customer service by phone and when it comes to price.
When all facets of the installation and repair review were considered Voltair Electrical & Air Conditioning were rated as 4.5 out of 5 on the Compare Air Conditioning Rating and therefore came first, with Fully Airconditioned just behind them by .5 of a point with a rating of 4 out of 5.
If your main priority is price Fully Airconditioned may be the best choice as they offer the equal first lowest prices, while Voltair Electrical & Air Conditioning are slightly more expensive. As both companies are in the top three, either would be a reliable choice for your airconditioning installation and repair needs.
For overall cost-effectiveness Fully Airconditioned were rated 5 out of 5, placing them in equal first for this category, when compared to the other top 5 recommended air conditioning installation companies in Canberra. Voltair Electrical & Airconditioning’s quote, with a cost-effectiveness rating of 4 out of 5, did not reflect the very lowest prices in Canberra but they are competitive comparatively and offer lower prices than the market average for Canberra air conditioning installation companies.
Both Voltair Electrical & Airconditioning and Fully Airconditioned will consider price matching and volume discounts. Fully Airconditioned can do so where multiple systems are purchased at the one time, dropping the price of each unit by up to $50. To save money they recommend that customers purchase multiple units as it works out to be the cheaper option. Voltair Electrical & Airconditioning will generally consider volume discounts when a sale is of three or more units. When price matching, if the quote meets their like-for-like terms, Voltair Electrical & Airconditioning will also try to better their competitor’s price, which is very handy for customers.
Voltair Electrical & Airconditioning’s deposit is relatively low at 15% when compared to other air conditioning installation companies in Canberra. Fully Airconditioned require a higher upfront deposit of 25% from customers who choose to proceed with their company for the installation of air conditioning systems.
Voltair Electrical & Air Conditioning are also willing to pass on savings to their customers when their brand partners offer promotional deals offered. These usually occur during the cooler weather when demand is lower. Fully Airconditioned do not offer such deals.
Voltair Electrical & Air Conditioningand Fully Airconditioned rated equally well for overall customer service. Fully Airconditioned are rated slightly higher for phone service while Voltair Electrical & Air Conditioning were stronger via email, taking less time to respond to an initial request and to generate a quote when compared to Fully Airconditioned. Voltair Electrical and Airconditioning generally acknowledge receipt of an online request for a quote in 24 – 48 hours, and provide a quote in the same time period. Full Airconditioned acknowledge receipt to an online request for a quote within 2 – 4 days, and generally take more than 4 days to provide a quote.
As is industry standard both companies provide on-site quotes to their customers with no upfront fee charged for this service. Both are also equipped to provide fully digital, highly detailed quotes to their customers where a floor plan is provided, with these being subject to change upon site inspection.
Voltair Electrical & Airconditioning’s staff was friendly and knowledgeable, rating 7 out of 10 for customer service by phone, and 8 out of 10 for customer service by email. They went beyond the usual standard to provide outstanding service and a satisfactory experience for potential customers.
Fully Airconditioned also delivered high standards of customer service particularly via phone, rating 8 out 10, showing that they were proficient with their customer correspondence albeit at a slower rate via email than Voltair Electrical & Airconditioning. Furthermore Fully Airconditioned offer a warehouse space wherecustomers can view various air conditioning systems, which is useful in giving customers a preview of how they might work in the home. Fully Airconditioned rated 7 out 10 for customer service by email.
WhileVoltair Electrical & Air Conditioning pass on customer savings via promotions they also ask that the customer do some research in identifying any deals they themselves may not be aware of.
Both companies offer an installation warranty time of a year, which is standard for the Canberra area. Fully Airconditioned also offer financing but let customers know that this may cost them extra on top of their installation. Voltair Electrical & Air Conditioning do not offer financing.
Overall both Fully Airconditioned and Voltair Electrical & Air Conditioningoffer great customer service, encouraging customer confidence in their product knowledge, particularly when questions were asked. The friendliness by phone and detail via email were very encouraging and appealing, putting these companies very close when delivering quality service.
Fully Airconditioned and Voltair Electrical & Air Conditioning are Canberra-based air conditioning installation companies with 13 years’ experience in the field, offering a high level of technical expertise and knowledge.
Both companies can repair and install air conditioning systems in both commercial and residential properties and also cover apartment blocks. They can install systems including split, reverse, inverter and multi and ducted cooling systems. Neither company work on hydronic or steam boilers or evaporative cooling systems. Fully Airconditioned also do not install ducted heating, whereas Voltair Electrical & Air Conditioning are qualified to do so.
Voltair Electrical & Air Conditioning also have the expertise and experience to install and repair a range of market leading brands whereas Fully Airconditioned have a blanket policy that they do not repair Fujitsu units. However, they still offer repairs for many other brands.
When dealing with customers both companies invoked trust in their abilities due to their expert handling of queries and product knowledge.