Advanced Air NT vs Friglec Enterprises

Summary

With excellent response times, very strong customer service and competitive pricing, Advanced Air NT is a Darwin air conditioning installation company established in 2001, with 17 years’ industry experience and expertise behind them. Our Advanced Air NT Review team has rated this air conditioning installation company as the leading air conditioning installation company in Darwin, based on a number of factors including those mentioned above.

Friglec Enterprises are an air conditioning installation company in Darwin, offering specialist heating and cooling solutions for both commercial and residential customers. While they fell just out of our top five rated companies, Friglec Enterprises offer a number of standout features including flexible service hours, service to rural areas and being a specialist dealer and warranty agent for Daikin. Their team has a high level of technical knowledge and experience resulting in an overall rating of 3.5 out of 5 stars, which is a strong and competitive score in comparison to other Darwin-based air conditioning installation companies.

Price

Advanced Air NT were found have competitive prices that generally fall in the medium range when compared to our other recommended top 5 air conditioning installation companies in Darwin. They provide a detailed list of all costs involved, including all potentially unforeseen costs, ensuring the customer has all the information they require.

In terms of discounts Advanced Air NT generally do not offer price matching, proceeding instead with the best and lowest pricing they can offer. They do however advise that it may sometimes be possible to reduce the price and do a better deal for customers. Where multiple units are purchased at once they may offer volume discounts.

Friglec Enterprises offer pricing that is generally on average with standard market pricing. However, it’s important to note that the company are exclusively using a leading brand of a high quality, Daikin, which generally has a higher pricing range. They do not offer price matching nor does the company have a formal financing option. Despite not having the most flexible price options, as a specialist dealer for Daikin they receive the best price from the onset as they deal directly with the manufacturer. Their pricing and cost effectiveness is impressive for a medium-sized company, as its buying power is more limited than some of the other bigger companies.

Friglec Enterprises were given a solid rating of 3 out of 5 for overall cost effectiveness. This score is comparable with 2 of the other Darwin-based air conditioning installation companies in our top 5. Advanced Air NT were rated with a 4 out of 5, ranking them in equal second place when compared to its competitors in our top 5 recommended companies for the region.

Customer Service

The staff at both Advanced Air NT and Friglec Enterprises was found to be polite and eager, receiving a rating of 8 out of 10 for customer satisfaction experienced over the phone. Advanced Air NT were rated with a high score of 9 out of 10 for customer satisfaction experienced via email. Comparatively in the email customer service category Friglec Enterprises received 5.5 out of 10 for their response to customer inquiries by email. This is a lower score than our top 5 Darwin-based air conditioning installation companies.

The difference in scores for customer service via email may be attributed to the amount of time each company took to respond. Advanced Air NT were particularly good with correspondence via email, sending follow up emails to enquire if the customer had received the quote, and a further follow up to ask if they wish to proceed with the installation. Advanced Air NT was also found to have very fast response times, responding to requests and sending out quotations generally within a 6-hour time period. In comparison Friglec Enterprises staff members generally responded to an initial enquiry and then generated a quote only after 4 days for each, which is a slow response rate and slower than all of our top 5 air conditioning installation companies. This could be attributed to the medium size of their company. Team members did however provide easy to understand and clear answers, which is helpful for customers.

Friglec Enterprises pride themselves on providing customers with personalised service, delivered through great customer service, providing flexible hours for installations and emergencies. They work with customers all over the Northern Territory, including remote and rural areas.

Advanced Air NT are open on weekdays between 7.30am to 4.30pm and are closed for business on weekends. They are currently looking into financing options for their customers but do not offer these at present. Friglec Enterprises also do not offer financing options.

It should be noted that our Friglec Enterprises review gave this Darwin-based company an above average score of 3.4 out 5 for its overall customer service performance; which is a solid and competitive score.

Expertise

Established in 2001, Advanced Air NT provides a high level of industry knowledge and expertise to their customers. They can install and repair split, reverse, inverter and multi-systems, evaporative systems and ducted heating and cooling systems for both commercial and residential properties, advising that heating systems are not recommended due to the humid climate. They assist customers with the smart energy grant that is offered in the Northern Territory, where customers can upgrade their old air conditioning system to a new one and receive up to $1000 off the price of the installation.

Friglec Enterprises were established in 2004 and are a solid option for customers in Darwin looking for air conditioning installation. Despite being a medium-sized company they have a lot to offer; with reasonable pricing, flexible service hours, a high quality brand, a wide service area and a fully equipped onsite workshop.

Both these Darwin air conditioning installation companies hold the ARC tick of approval, giving them a license to handle refrigerants. They each offer a 5 year warranty on installation and workmanship, with either company being be a good choice for installation, depending on customer needs.