Advanced Air NT vs HME Air Conditioning

Summary

HME Air Conditioning & Electrical Services Review team are rated third among our top 5 recommended air conditioning installation companies in the Darwin region. They offer great pricing, customer service and one of the longest warranty periods for the region.

While Advanced Air NT does not offer such a long warranty they do exhibit high standards of customer service, rapid response times and competitive prices. These assets combined have put them ahead of HME Air Conditioning & Electrical Services in the top 5 installation companies in Darwin, placing Advanced Air NT as the top ranked company in the area.

Price

On par in terms of pricing, Advanced Air NT and HME Air Conditioning & Electrical Serviceswere rated 4 out of 5 by our Advanced Air NT Review team, ranking them in equal second place in comparison to their competitors in our top 5 recommended companies for the region. These prices fall around the medium range for the Darwin area but both offer different discounts, which may add value in terms of cost-effectiveness.

It should be noted that HME Air Conditioning charges customers for an on-site inspection where Advanced Air NT do not, and the later are clear about any unforseen costs, which are included on their detailed quotes.

Although Advanced Air NT does not generally offer price matching, as they attempt to provide the best and lowest prices they can offer, they may sometimes be able to reduce the price in order to give their customers a better deal. HME Air Conditioning are willing to price match, but only Advanced Air NT will offer volume discounts to customers where multiple units are purchased at once.

With already competitive prices Advanced Air NT and HME Air Conditioning do not offer manufacturer deals and cash back offers. HME Air Conditioning has a longer length of warranty, which will save customers money if things go wrong in the first 10 years.

Despite their lack of discounts both strive to offer their customers the best prices they can and do quite well in terms of cost-effectiveness when compared to the rest of the Darwin market.

Customer Service

Darwin air conditioning installation company Advanced Air NT rated highly on customer satisfaction experience via email, scoring of 9 out of 10 when compared to the rest of the market. They had great follow up skills, checking in with customers to see if they wished to continue with the quote. They were found to have very fast response times, sending out quotations generally within a 6-hour time period. HME Air Conditioning & Electrical Services also performed strongly in this area, receiving an 8 out of 10 for customer service via email, taking about 6 hours to acknowledge a request. They took a longer time to generate the quote, sending it out over a period of 2 – 4 days. This response time, overall, was still considered fast among the top 5, with Advanced Air NT’s response times being even faster.

With a strong rating of 8 out of 10 for customer satisfaction over the phone, Advanced Air NT ranks in equal first place for this category, while their rating of 9 out of 10 for customer satisfaction via email ranks them in first position.

HME Air Conditioning & Electrical Services scored a reasonable 7 out of 10 for their interactions via the phone. However, their technical staff, who the customer speaks to on first contact were found to be knowledgeable and eager to assist, asked pertinent questions to provide the right quote with the best customer recommendations. Their email rating received a strong 8.5 out of 10, reflecting staff’s willingness to follow up, being very helpful to their customers by delivering thorough and accurate information.

Neither company provides financing, but the staff at HME Air Conditioning & Electrical Services goes to lengths to explain the benefits of the Northern Territory Home Improvement Scheme, which can provide customers with notable discounts. Advanced Air NT also mentions this initiative on their web site.

Expertise

Advanced Air NT is the top rated air conditioning installation company in the Darwin region according to our research. They have 17 years of industry experience and expertise behind them. HME Air Conditioning & Electrical Services have been operating since 2006, giving them a solid 12 years of experience in the air conditioning installation industry.

Each provides a high level of industry knowledge to their customers, installing and repairing air conditioning systems in the Darwin region and rural areas, providing solutions to apartments and both commercial and residential properties.

Both companies offer products including split, reverse, inverter and multi-systems and ducted heating and cooling systems, although heating systems are not recommended due to the humid climate in Darwin. Of the two only HME Air Conditioning & Electrical Services offer evaporative systems. Both companies are covered by the ARC tick of approval, which gives them a license to handle refrigerants.

In our Compare Air Conditioning Rating these companies come close, with HME Air Conditioning & Electrical Services scoring 4 out of 5 to Advanced Air NT’s 4.5 out of 5. Roughly equal on price, HME Air Conditioning & Electrical Services offer a longer warranty, which adds value by covering the costs of repairs in case anything goes wrong. Both would offer a great choice in terms of company selection for your instillation and repair requirements.