Advanced Air NT vs Johnny Cool

Summary

Operating since 2009, Johnny Cool Darwin services rural areas, are a gold warranty agent for Fujitsu and offer affordable pricing on not only air conditioning installation and repair, but also electrical and mechanical services. They are a larger-sized operation, with a team of around 50 people and offer great after sales service. Johnny Cool also installs, repairs and maintains all brands of air conditioners and deals directly with a range of air conditioning wholesalers.

Advanced Air NT has 17 years of industry experience and expertise behind them, having been established in 2001. They have been rated as the leading air conditioning installation company in Darwin by our review team based on their excellent response times to customer enquiries, extensive industry experience, strong customer service, competitive prices and a good quality range of products.

Price

Rated 4 out of 5 on price by our review team, Johnny Cool was found to have a lower than standard price range. This makes them comparable with 2 of the other Darwin-based air conditioning installation companies in our top 5, including Advanced Air NT, who received the same score.

Johnny Cool tries to offer price matching and volume discounts for multiple unit purchases if possible. These are decided on a case-to-case basis and are up to the discretion of management after an onsite assessment. Staff will also advise customers of any manufacturers’ deals or promotions at the time of quoting. Johnny Cool is a gold warranty agent for Fujitsu and they receive the best prices on most brands as they deal directly with wholesalers.

Advanced Air NT do not generally offer price matching, but may sometimes be able to reduce the price and do a better deal for their customers. They can, however, offer volume discounts to customers where multiple units are purchased at once. Advanced Air NT have competitive prices that generally fall in the medium range as compared to others in our recommended top 5 air conditioning installation companies in Darwin. They stand out with their detailed quotes, providing a specific listing of all the costs involved, including potentially unforeseen costs, ensuring the customer has all the information they need to make an informed decision.

Customer Service

With customer service by phone Johnny Cool’s staff was easy to deal with, knowledgeable, polite and helpful. They received 7 out of 10 for customer service delivery in this category, which is similar to 3 of our top 5 Darwin-based air conditioning installation companies. In the email customer service category Johnny Cool received 6 out of 10. The lower email score may be due to their response times, with staff taking over 4 days to respond to an initial request and the same amount of time to generate a quote.

Advanced Air NT Review team rated slightly better with an 8 out of 10 for customer satisfaction experienced over the phone. Impressively they were rated with a 9 out of 10 for customer satisfaction experienced via email, responding to an initial enquiry in less than 6 hours and issuing a quote within the same timeframe. Advanced Air NT also send follow up emails to enquire if the customer has received the quote, and then enquire if the customer wants to proceed with the installation project.

Advanced Air NT are currently looking into financing options to provide to their customers. Johnny Cool offers a financing promotion on their Fujitsu products. This promotion is advertised on their website.

Johnny Cool fared well on testimonial and review on sites such as Facebook and Google. They have a strong, competitive online rating, scoring an impressive average customer rating of 4.7 out of 5. These customers note Johnny Cool’s technical knowledge and service as well as the positive experiences from the service they received from the company.

Expertise

Advanced Air NT provides a high level of knowledge and expertise when installing and repairing air conditioning systems in the Darwin region. They can provide solutions to both commercial and residential properties, as well as apartments, with a 5-year system warranty and a 5 year warranty on installation and workmanship. Details about the smart energy grant are on their website, so customers can upgrade their old air conditioning system to a new one and potentially receive up to $1000 off the price of the installation.

As a larger-sized company Johnny Cool have a lot to offer, including reasonable pricing, working with top air conditioning brands as well as a wide service area throughout the Northern Territory. Their staff that are knowledgeable, experienced and have the necessary technical skills. Offering flexibility in already affordable pricing and many other great features combine to make Johnny Cool a solid choice for Darwin customers. 

The ARC tick of approval, an industry standard that allows them to handle refrigerants, covers these Darwin air conditioning installation companies.