Advanced Air NT vs K&J Burns

Advanced Air NT

K&J Burns

Price

Customer Service

Compare Air Conditioning Rating

Pros

Advanced Air NT
  • Excellent response time
  • Very strong customer service
  • Competitive pricing
K&J Burns
  • First service free within 12 months
  • Good customer service
  • Experienced in the industry

Cons

Advanced Air NT
  • Relatively short warranty period
  • No weekend availability
  • No price matching policy
K&J Burns
  • Medium response times
  • No weekend availability
  • No volume discounts available

Summary

Established in 1986,K&J Burns are the longest running of our top 5 recommended Darwin-based air conditioning installation companies. They complete the top 5 for the Darwin region, coming in at fifth place. K&J Burnsoffer expertise, a strong warranty period and friendly customer service.

Advanced Air NT was established in 2001 and is the leading air conditioning installation company in Darwin in our top 5. They offer extensive industry experience, strong customer service and customer satisfaction, detailed quotes, rapid response times, competitive prices and a good quality range of products.

Being in the top 5 for the Darwin region, both these companies would make a great choice for instillation and/or repair of your system, depending on your priorities and area.

Price

Advanced Air NT

K&J Burns

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

When compared to the rest of the top 5 Darwin instillation companies Advanced Air NT were rated with a score of 4 out of 5 for cost-effectiveness, placing them in equal second place for this criteria. Our K&J Burns Review revealed that the Darwin air conditioning installation company was not as strong on price, with theirs generally falling in the higher range as compared to competitors in our top 5 recommended companies for the region.

Our review team ranked K&J Burns with 3 out of 5 stars for this category of overall cost effectiveness, placing them in equal third position with another company as compared to their competitors in this region. This is still not too bad in terms of the wider market. They also offer the first service free to customers within 12 months of installation, which would save money. K&J Burns are willing to pass on any deals and promotions from their preferred brands but do not offer volume discounts or price matching. They also offer a much longer warranty, meaning that the customer should not have to pay if something goes wrong with the unit.

Advanced Air NT do not generally price match, as their prices are quite reasonable, offering customers the best and lowest price they can. Advanced Air NT has advised that there may occasionally be in a position to reduce the price and do a better deal for customers. They also offer volume discounts to customers where multiple units are purchased at the same time.

Customer Service

Advanced Air NT

K&J Burns

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

9/10
7/10

Response time to acknowledge request

< 6 hours
24 - 48 hours

Response time to provide quote

< 6 hours
24 - 48 hours

Online ratings / reviews

4.5/5
4.2/5

Advanced Air NT stand apart on their customer service in particular with their detail quotes, for which they offer a free on-site inspection, meaning no extra fee is charged upfront to the customer. These quotes provide a specific listing of all the costs involved, including installation, the price of other electrical items required and all potentially unforeseen costs, ensuring the customer has all the information they require about the overall costs involved.

Advanced Air NT was also found to offer high standards of customer satisfaction when corresponding via email, scoring an impressive 9 out of 10 in this section. They send follow up emails to enquire if the customer has received the quote, and to see if the customer wants to proceed with the installation project.

K&J Burns also show high standards of communication via email, replying with follow up questions to clarify property addresses and other information. They also have a text messaging service to check the customer has received their quote and/or any other important information that was sent to them. For customer satisfaction via email K&J Burns received a score of 7 out of 10. This score may have been lower due to their comparative response time; where Advanced Air NT replied to initial requests and turned quotes around within a 6 hour time frame, K&J Burns took 24 – 48 hours to complete the same tasks. This ranked them with a medium response time when compared to Advanced Air NT’s fastest rating.

Having said this, K&J Burns’ staff were polite and eager to assist customers, sending through quotes that are comprehensive and concise quotations with all the relevant information required so the customer can understand various elements of the installation and the costs involved in order to make their purchasing decision. For their phone service they received a score of 7 out of 10, which was still slightly lower than Advanced Air NT’s 8 out of 10.

Both teams service rural areas, withK&J Burnscharging the customer for their travel time. As is seemingly standard for the Darwin area, neither company provides financing. Of the two K&J Burns offer a longer warranty period of 10 years to Advanced Air NT’s 5 years.

Expertise

Advanced Air NT

K&J Burns

Apartments

Commercial and residential

ARC Tick

Year established

2001
1986

Installation warranty

5 YEARS
10 YEARS

Both Advanced Air NT and K&J Burns are experienced in air conditioning installation for the Darwin region and have a high level of industry knowledge to offer customers. Advanced Air NT has 17 years of industry experience while K&J Burns is the longest operating company of our top 5 recommended business in Darwin, having been established in 1986, giving them over 30 years of experience.

Both offer installation and repair of air conditioning installation systems in the Darwin region, providing solutions to commercial and residential properties. Either is willing to work on apartments.

Their products include split, reverse, inverter and multi-systems and ducted heating and cooling systems. K&J Burns offer service and installation of evaporative systems where Advanced Air NT does not. However, they do not recommend installation of these due to the climate in Darwin. The ARC tick of approval, giving them a license to handle refrigerants, covers both.

Advance Air NT assist their customers by alerting them to a smart energy grant available to customers in the Northern Territory. This allows them to upgrade their old system to a new one, potentially receiving up to $1000 off the price of the installation.

Each company offers strong experience and great service to their clientele. Advanced Air NT have the edge on price, while K&J Burns’ 10 year warranty adds extended value to the customer’s purchase.

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