Advanced Air NT vs The Cool Guys

Summary

Darwin-based air conditioning installation company Advanced Air has been rated by our Review team as the leading air conditioning installation company in the area, based on their extensive industry experience, high standards of customer service and customer satisfaction, rapid response times to customer enquiries, competitive prices and a good quality range of products. They were established in 2001, giving them almost 20 years’ experience.

Established in 2005, The Cool Guys offer experienced and knowledgeable staff, cover rural areas and have affordable pricing. They supply Daikin and Fujitsu air conditioning products exclusively, while also offering an extensive range of domestic and commercial solutions for their customers. Our review team rated the company 3.5 out of 5 stars overall, which is a strong and competitive rating in comparison to other Darwin-based air conditioning installation companies. This places The Cool Guys just outside of the top 5 best air conditioning installation companies in Darwin. The company’s operating hours start from 7:30am, allowing quotes and installations to be performed outside of normal working hours.

Price

Advanced Air were rated on price with an outstanding 4 out of 5 by our review team, ranking the Darwin-based air conditioning installation company in equal second place as compared to its competitors in our top 5 recommended companies in this region. Their prices are competitive, generally falling in the medium range when compared to others in our recommended top 5 air conditioning installation companies in Darwin. They offer detailed quotes, providing a specific listing of all the costs involved, all potentially unforeseen costs, ensuring the customer has all the information they require about the overall costs involved.

Advanced Air is not very flexible on pricing. While they usually proceed with the best and lowest price they can this company does not generally do price matching. However, they may sometimes be able to reduce the price and do a better deal for customers. Advanced Air can offer volume discounts to customers, where multiple units are purchased at once.

The Cool Guys were found to have impressive, lower than average prices. Thus resulted in the highest rating possible, with a 5 out of 5 for overall cost effectiveness. This rating is comparable with 1 of the other Darwin-based air conditioning installation companies in our top 5 and is higher than the rest of other top 5 companies. Their pricing rates on installation of air conditioning units are generally lower than standard market pricing in the Darwin area.  On top of this the company offers flexibility, with price matching on like for like quotes and volume discounts for customers purchasing multiple units. Quotes are reviewed by The Cool Guys’ management on a case-to-case basis and any decision on discounts will be at their discretion.

Customer Service

The Cool Guys received 7 out of 10 for their customer service delivery by phone, which is higher than 1 of our top 5 Darwin-based air conditioning installation. Via email their customer service again received 7 out of 10, a similar score to 1 of our top 5 Darwin-based air conditioning installation companies. Our review team found that The Cool Guys’ staff members went above standard customer service levels, providing lengthy explanations and tips to assist the customer. However, they received points off for their overall response time, taking over 4 days to acknowledge an email request and the same amount of time to generate a competitive quote.

Advanced Air did particularly well with correspondence via email, answer initial enquiries within 6 hours and then generating a quote in the same amount of time. They also had good follow up, sending emails to enquire if the customer had received the quote, and then enquiring if the customer wants to proceed with the installation. For this they were rated with a high score of 9 out of 10 for customer satisfaction experienced via email and an 8 out of 10 for email via phone. Advance Air’s website also indicates that this company assist customers with accessing a smart energy grant available in the Northern Territory. Here customers can upgrade their system to a new one and potentially receive up to $1000 off the price of the installation.Advanced Air also provides their customers with free on-site quotesand service to rural areas, not generally charging customers for their travel time.

Advanced Air is currently looking into financing options to provide to their customers. The Cool Guys do not presently offer financing, which is common in the Darwin market.

Expertise

Advanced Air was established in 2001, thus providing a high level of industry knowledge and expertise to their customers. They install and repair air conditioning installation systems in the Darwin region, advising that heating is not needed due to the humid climate. Their pricing is competitive and they offer strong customer service with great turnaround times.

In summary, The Cool Guys are a solid option for customers in the Darwin area who are looking for air conditioning installation. Our research indicates that The Cool Guys are a medium-sized company with a lot to offer. Thus includes reasonable pricing, supplying and installing top air conditioning brands as well as offering services to a wide area throughout the Northern Territory. Their staff are friendly, knowledgeable, experienced and have all the necessary technical skills.

Both these Darwin-based air conditioning installation companies have the ARC tick of approval, giving them a license to handle refrigerants. They each offer a 5 year installation warranty to their customers.